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Expert Appliance
Fridge, Freezer or Ice Maker Repair or Service, Clothes Washer or Dryer Repair or Service, Oven or Stovetop Repair or Service,
About us
Over 30 years of experience in residential and commercial appliance, and refrigeration repair. All repairs are backed with a 1-year labor and parts guarantee. All technicians have been background checked, are fully licensed, and insured. We are available 24 hours a day, 7 days a week. Give us a call!
Business highlights
Emergency services offered
29 years of experience
Services we offer
Appliance Repair, Refrigeration Repair
Amenities
Emergency Services
Yes
Reviews
4.027 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 63% | ||
| 15% | ||
| 7% | ||
| 0% | ||
| 15% |
Filter reviews by service
Showing 1-25 of 27 reviews
Manjiri M.
Nov 2017
Fridge, Freezer or Ice Maker Repair or Service
Not responsive. Did not complete repairs properly, does not ever call back and is rude when you call.
Christina B.
Nov 2017
Fridge, Freezer or Ice Maker Repair or Service
They were kind, efficient, and knowledgeable! I would hire them again and I highly recommend their services!
John G.
Nov 2017
Fridge, Freezer or Ice Maker Repair or Service
Richard D.
Oct 2017
Fridge, Freezer or Ice Maker Repair or Service
Exceptional experience. Jay (owner) identified and made minor repairs to our refrigerator and oven. Was to install otr micro, but saw damage in shipping, took pictures and will install replacement. Intelligent, easy to deal with----would use no one else in future for needs in this area.
Cathy W.
Sep 2017
Fridge, Freezer or Ice Maker Repair or Service
He was always late, and took one week to repair washing machine. Two days he was a no show. Very disappointed with everything .
Response from Expert Appliance
"We have parted ways with this technician. We have reached out to this customer to resolve this issue with them. You can expect better service in the future."
Edwin L.
Sep 2017
Fridge, Freezer or Ice Maker Repair or Service
Although paid for, the work was not complete, Tony has promised but never delivered on commitments. He did not answer the phone when I called but answered when called from another number. So, beware. There are other choices. I'm starting an inquiry into this company (Expert Appliance) so my choice of words matter.
Response from Expert Appliance
"We have parted ways with this technician. We have reached out to this customer to resolve this issue with them. You can expect better service in the future."
Michael R.
Sep 2017
Fridge, Freezer or Ice Maker Repair or Service
The repairman came, took apart the microwave, found the problem, and then checked for available parts to repair and found the parts no longer being manufactured. No longer available. According to him, there would be no charge for this work as he hadn't fixed my problem. Excellent for his having spent over an hour working. Would call them later for other problems.
Beth B.
Sep 2017
Fridge, Freezer or Ice Maker Repair or Service
Fred H.
Sep 2017
Fridge, Freezer or Ice Maker Repair or Service
They arrived and repaired refrigerator in one day.
John S.
Sep 2017
Fridge, Freezer or Ice Maker Repair or Service
This company - (based on my experience) is completely dishonest and is a sham operation. I paid them over $1000. and got (0) value for my investment. They are worse than hiring no one---(dishonest and,unqualified).This is the only evaluation like this I have ever submitted-but -they are the worst company I have ever had the bad-luck to deal with.To get my full evaluation contact me at jstudebaker@studebakerenergy.net.
Response from Expert Appliance
"We repaired 3 appliances. All 3 are working perfectly. Customers has been pushing the incorrect buttons on his stand alone freezer and putting it into showroom mode, multiple times. We have went back out multiple times, and taken it out of showroom mode. We made 3 non working appliances work 100 percent. Check our reviews. Unfortunately there is no way for us to monitor what he does to the unit when we are not there. This review is mean spirited and inaccurate. Seriously look at our other reviews."
Sue S.
Sep 2017
Fridge, Freezer or Ice Maker Repair or Service
Good, knowledgeable service. Better communication about their arrival times and follow-up status would make it perfect. We will likely use again.
Jim M.
Sep 2017
Fridge, Freezer or Ice Maker Repair or Service
Tony Gratton was excellent!
Eric M.
Sep 2017
Fridge, Freezer or Ice Maker Repair or Service
Bob R.
Aug 2017
Fridge, Freezer or Ice Maker Repair or Service
Very professional, got my dryer fixed in two days.
Jj S.
Aug 2017
Fridge, Freezer or Ice Maker Repair or Service
Guys did the work that other appliance people would not want to do. So I really appreciate their willingness to take on a project. One thing that was disappointing was the scheduling. Had to reschedule after was told someone called in.
Patricia R.
Aug 2017
Fridge, Freezer or Ice Maker Repair or Service
Prompt,knowledgeable and friendly service. A little expensive but worth it.
Teresa A.
Aug 2017
Fridge, Freezer or Ice Maker Repair or Service
Great service!
Susan H.
Aug 2017
Fridge, Freezer or Ice Maker Repair or Service
Quick to respond to inquery, gave me an invoice which seemed about right. We set up a time and date to do the work but he was a no show and no call either. I had to call to find what was happening. We rescheduled. He came quite late for this appointment but the work was done quickly and professionally.
Bonita M.
Aug 2017
Fridge, Freezer or Ice Maker Repair or Service
Beverly S.
Aug 2017
Fridge, Freezer or Ice Maker Repair or Service
LISA D.
Aug 2017
Fridge, Freezer or Ice Maker Repair or Service
Very quick to respond and complete repair. Price was high and went above quote after arrival at my house prior to seeing the appliance.
Response from Expert Appliance
"We offer a free estimate. We try to give an idea over the phone, but in this case, there was more to the repair, then originally expected. We still offered a free, no obligation estimate after we physically evaluated the unit. That price was agreed to, a nd did not change."
Rick P.
Aug 2017
Fridge, Freezer or Ice Maker Repair or Service
Scheduled twice. Arrived over an hour late for a two hour window.. No text or call to inform of delay. Only called after I texted to say I was going with someone else. A nice enough guy and work seems satisfactory
Response from Expert Appliance
"The customer is always right. We apologize we weren't able to meet your expectations with scheduling. I have counseled the staff, and they fully understand and are committed to making sure we arrive within our windows. Thank you for the feedback"
Jim K.
Aug 2017
Fridge, Freezer or Ice Maker Repair or Service
These guys are real pros, they came in assessed the problem, quoted a price and had the parts ordered within 30 minutes. The next day, they installed the necessary parts and were gone within 35 minutes. I would hire them again in a minute.
Connie M.
Aug 2017
Fridge, Freezer or Ice Maker Repair or Service
Dawn S.
Jul 2017
Fridge, Freezer or Ice Maker Repair or Service
n/c
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Expert Appliance is currently rated 4.0 overall out of 5.
No, Expert Appliance does not offer free project estimates.
No, Expert Appliance does not offer eco-friendly accreditations.
Yes, Expert Appliance offers emergency services.
No, Expert Appliance does not offer warranties.