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Expert Restoration Service

Commercial Asphalt Shingle Roofing Repair,

About us

Expert Restoration Service is a locally owned and operated business proudly serving the Indianapolis and surrounding areas. We are well known for our high quality workmanship and our ability to effectively solve problems – many times coming in after other contractors to complete or correct projects. It is our mission to provide our clients with on-time performance, quality work. From a simple replacement of a few shingles to a complete re-build after a tornado - our services include most all aspects of interior and exterior construction. We specialize in assisting clients with disaster recovery and will work closely with you and your insurance carrier to restore your property. Our team consists of diverse individuals with expertise in many trades. Some of our crew members have been working with us for many years and they are heavily experienced with the multi-faceted needs our company provides for its clients. BUY NOW, PAY LATER - WE OFFER FINANCING!

Business highlights

Emergency services offered
12 years of experience

Services we offer

BUY NOW, PAY LATER - WE OFFER FINANCING!, Hail, Wind, and Storm Damage Restoration, Insurance Specialist, Interior and Exterior General Contractor , Roof, Siding, and Gutter Installation and Repair

Amenities

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.848 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
4%
3
0%
2
4%
1
0%

Filter reviews by service

Showing 1-25 of 48 reviews
Ken A.
Aug 2019
5.0
Yes, I recommend this pro
$400
Showed up on time, quickly diagnosed the problem and fixed it.
Response from Expert Restoration Service
"Thanks so much you for your review! Should there be further issues or if we can be of service again in the future, please reach out anytime. All our best!"

Scott R.
Jul 2019
5.0
Yes, I recommend this pro
Best Quality, Professionalism, and Customer Service. I would recommend this company to everyone! Very Pleased with the quality, and attention to detail Expert Restoration provided from our fist phone call to the completed project.
Response from Expert Restoration Service
"What an awesome review, THANK YOU! Our sincerest appreciation for taking the time to leave such a great review for us. It means a great deal to our team to get such wonderful feedback. It's very motivating to keep up the good work. We hope you remain pleased with the project. Call upon us anytime we can be of service again. From all of us, we wish you the best!"

Kevin R.
Jul 2019
5.0
Yes, I recommend this pro
$1
Highly recommend. Excellent communication and workmanship.
Response from Expert Restoration Service
"We greatly appreciate you taking the time to share your experience with Expert Restoration Service! It was a genuine pleasure to work with you. Reach out anytime we can be of service again in the future. Sincerely, All of us at ERS!"

Gary K.
Jun 2019
5.0
Yes, I recommend this pro
Great sales response and work. Customer orientated
Response from Expert Restoration Service
"Our sincerest thanks for taking the time to leave a great rating for our company. It was a pleasure working with you and we hope if you have a need in the future that you will reach out to us again. All our best, Team ERS!"

Leslie M.
Jun 2019
5.0
Yes, I recommend this pro
All of the staff were friendly and very responsive and helpful. They did what they could to help me obtain financing and contain costs. The work is top quality.
Response from Expert Restoration Service
"Thank you so very much for your kind comments! We are glad you are happy with your project. Your home looks fabulous! We genuinely appreciate you for taking the time to review our company. Reach out if we can be of service again in the future. Sincerely, everyone here at Expert Restoration Service"

Lloyd G.
Jun 2019
5.0
Yes, I recommend this pro
Response from Expert Restoration Service
"Thank you for the great rating! It was a pleasure working with you. If we can be of service again in the future, please reach out anytime. We are happy to be of service. All our best, team ERS"

Jim D.
May 2019
5.0
Yes, I recommend this pro
Very satisfied with the job done they even called back to see if everything was OK
Response from Expert Restoration Service
"Thanks so much for taking the time to post a review about your experience with us. We are happy everything went as planned! Reach out anytime we can be of service in the future - we'll be here for you! Sincerely, the entire team at Expert Restoration Service."

Mark C.
Apr 2019
5.0
Yes, I recommend this pro
$350
Very professional and friendly.
Response from Expert Restoration Service
"Many thanks for the 5-star review! We really appreciate you helping to share the word about us. We are here for you anytime you have a need. All our best, sincerely, the ERS team"

BARBARA G.
Sep 2018
4.5
Yes, I recommend this pro
Explained the work required. Showed up on time. Very professional. I've had the same leak in the kitchen ceiling for nearly 20 years (with several "fixes"). Since Expert Restoration Service repaired the leak from the roof, I've had no more problems. So very happy with their work!
Response from Expert Restoration Service
"Thank you for taking the time to post a review about us! We greatly appreciate it. Leaks can be tricky from time to time, so we are happy to hear that you are still happy with the work we did. Should you find that you need us again, please reach out anytime. It was a pleasure to meet you and work at your home. Sincerely, all of us at ERS."

Jim G.
Aug 2018
5.0
Yes, I recommend this pro
$27,000
I don't usually write reviews but Expert Restoration performed well beyond my expectations. From the estimate to the cleanup there were no surprises or gaps in communication between us and the company. All company personnel were a pleasure to work with. All the paperwork was in order. Clean up after the the job left our yard and sidewalks cleaner than what they were before they started the job. Gutter scratches left by some of the ladders were repainted by the follow up personnel. I am 68 years old and it has been a long time since I have dealt with a company so customer orientated. They even satisfied by wife of 48 years that has to be the pickiest person in regards to detail that I've experienced in my life. Price was comparable to other companies. Will definitely hire again for any major projects they perform.

Jean B.
Jul 2018
5.0
Yes, I recommend this pro
Work done as promised and on time. A pleasure to work with.
Response from Expert Restoration Service
"Thank you so much for taking the time to let us know how we are doing; we think you are great too! Looking forward to other projects together. In the meantime, reach out anytime we can be of service. Sincerely, everyone at Expert Restoration Service"

Glynn A.
Jul 2018
5.0
Yes, I recommend this pro
$1,025
Expert Restoration Service came out to give me an estimate on a roof repair. They showed up on time and explained everything that was needed. They even went above and beyond and were able to get someone out that day to do the repairs. There were several days of storms coming and this was a great relief to get it fixed beforehand.
Response from Expert Restoration Service
"Many thanks for your wonderful review!! We are so very pleased that you are happy with our service. We will be there for you if you need us again in the future. All our best, the team at ERS"

Patrice D.
Jul 2018
5.0
Yes, I recommend this pro
$350
very professional.
Response from Expert Restoration Service
"Thank you kindly for the review. We are very pleased to hear from you and happy to be of service. Should you need anything at all in the future, call anytime, we will be there for you! Sincerely, the entire ERS team!"

Brandon K.
May 2018
5.0
Yes, I recommend this pro
$100
Showed up on time, was extremely professional and easy to talk to, and got the job done quickly while maintaining a high quality of work.
Response from Expert Restoration Service
"Thank you for taking the time to post a great review! Our commitment to excellence echoes throughout our company from the very first call to the final inspection, we do our best to deliver quality. We'll be here if you need us again in the future. All our best, the team at ERS"

Cynthia D.
Apr 2018
5.0
Yes, I recommend this pro
very professional and knowledgeable
Response from Expert Restoration Service
"Thank you for the kind review. We do our best to make each and every project a success. Reach out anytime we can be of service again in the future. All our best, the team at ERS"

Cindy M.
Aug 2017
5.0
Yes, I recommend this pro
The customer service is incredible. They keep you updated, they advocate for you and they follow through like no other company I have ever dealt with. Chris, Cory and Katherine are absolutely wonderful. Most of my time was working with Chris, who provided constant updates and anticipated questions, provided information and pictures to help me know what was going on. Our situation involved dealing with the insurance company, which requires patience on both sides. Chris and Expert Restoration know how to work with insurance companies to achieve the fair, best results. If anyone is considering a project with Expert Restoration, know that you will be with a company that truly cares about you and your home.
Response from Expert Restoration Service
"Your review was shared with the team this morning and WOW what a FABULOUS way to start the work week ? THANK YOU so much for taking the time to review our work!! More so, we are very pleased to hear you are happy with the work and support provided. Call on us anytime you have a need in the future. Sincerely, the team at ERS"

Roy C.
Jun 2017
5.0
Yes, I recommend this pro
$7,400
fast professional work with good clean up!
Response from Expert Restoration Service
"Many happy thanks for your review! It was a pleasure working with you. If we can be of service again in the future, reach out anytime. Our best, the team at ERS"

Mary R.
Jun 2017
5.0
Yes, I recommend this pro
Response from Expert Restoration Service
"Hello Ms. Mary! We are so very pleased that you gave us a 5-star rating! Thank you for your time and you call us whenever we can be of service again in the future! All our best, the team at ERS"

Connie S.
May 2017
4.0
Yes, I recommend this pro
$905
Communication once the contract was signed was very poor so I marked them down on customer service. However, once they arrived to do the work, it was a great job. The new shingles almost perfectly match singles that are over 15 years old. They did an excellent job of a weaving the valleys to stop the leaks that I was getting. Quality work.
Response from Expert Restoration Service
"Admittedly, we were a bit more reserved in communicating, we thought out of respect for the loss of your family member. I hope that we did not cause too much trouble at this already difficult time. We greatly appreciate you taking the time to write and update your review of our company. We work really hard to offer the best service possible and I am happy to see it reflected in our craftsmanship. Rest assured that we dissect the feedback we receive from property owners like you and use that data to make improvements throughout our company. We are continually improving as a team and look forward to demonstrating that the next time, and every time, we work together in the future! All our best, the team at ERS"

Joseph M.
May 2017
2.0
We signed a contract one week ago and paid the deposit which has cleared the bank. No communications since. Still waiting for a schedule , Joseph Maiolo
Response from Expert Restoration Service
"My sincerest apologies for any inconvenience. In this case, we apparently failed to set the proper expectation with the scheduling process. We do our best to have the office in touch at least once per week and the more frequent contact from the onsite crews. Since this post, I believe we have corrected the issue when we spoke last week and have since sent a confirmation email outlining next steps. As a locally owned and operated business, we value the feedback from each and every one of our homeowners and we work to exceed expectations every day. Along with the multiple points of contact at the office we also keep someone staffed 24/7 to answer calls night or day. Should you have any questions or concerns along the way, please reach out anytime."

John F.
May 2017
4.5
Yes, I recommend this pro
$350
They were prompt and did quality work.
Response from Expert Restoration Service
"We thank you for sharing your feedback. We especially appreciate you supporting a local business! Call on us if we can be of service to you in the future. We'll be here when you need us."

Debra B.
May 2017
1.5
They didn't do it right the first two times they were here I'm still waiting on it to be done right
Response from Expert Restoration Service
"After the work was completed, our quality assurance inspection revealed the issue which was promptly corrected on the next visit. Mishaps happen from time to time and I am happy that our team ultimately provided you with the expected outcome. Thank you for your candor and feedback, we appreciate your time and genuinely hope to be of service to you again in the future."

Jacquelyn C.
Apr 2017
3.5
Yes, I recommend this pro
Good work, not very good at communication.
Response from Expert Restoration Service
"Please accept our sincerest apologies for any communication mishaps. We work every day to keep in touch with our homeowners throughout the entire project. Because we do value communication and your feedback, we hold recurring meetings with the entire team to discuss each project and every single review we receive. As a result, we have made adjustments to our internal processes where improvements were needed. I would love to speak with you directly so that we can better understand where we did not meet your expectation. You can reach me at the office anytime, via cell phone, or email. In the meantime, I hope that you will accept our sincere apologies and afford us the opportunity in the future to serve you again. Thank you for your time and consideration."

Karen S.
Apr 2017
5.0
Yes, I recommend this pro
I had siding repair work done. They were timely and professional. Shane W. was great to work with explaining what to expect from start to finish. Shane the installer and his assistant Steve did an amazing job. I was so pleased. These three guys have a wonderful work ethic and it shows. If I ever need this type of work done I won't hesitate to give them a call.
Response from Expert Restoration Service
"We very much appreciate the kind comments and the time you took to write the review. It makes all the difference for locally owned and operated businesses like ours. If you have a need for our services in the future, we're a call or click away! All our best."

Rebecca M.
Mar 2017
5.0
Yes, I recommend this pro
$1,600
They are exactly what their name says, they are experts at restoring your room back to the way it should be. I tried someone else first and they made a complete shambles of my dining room. It now looks fantastic. Corey did the work and I am already lining up more projects for him. Katherine coordinates it all and she is fantastic. Shane Woodward is the one who helped me figure out what needed to be done. These 3 individuals are the company in my opinion. They are professional and experts in their field. They made me feel like I was their most valuable customer.
Response from Expert Restoration Service
"Many, many thanks for the wonderful review you wrote about our company. This is what keeps us motivated to do well ;) We are often called to come in after other contractors to pick up the ball or correct mishaps and are always glad to recover projects. You are a pleasure to work with and we look forward to serving you again! Thanks again for taking the time to write a review and mentioning our team members individually!"
Showing 1-25 of 48

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Expert Restoration Service is currently rated 4.8 overall out of 5.

Monday: Open All Day Tuesday: Open All Day Wednesday: Open All Day Thursday: Open All Day Friday: Open All Day Saturday: Open All Day Sunday: Open All Day

Expert Restoration Service accepts the following forms of payment: CreditCard

Yes, Expert Restoration Service offers free project estimates.

No, Expert Restoration Service does not offer eco-friendly accreditations.

Yes, Expert Restoration Service offers emergency services.

Yes, Expert Restoration Service offers warranties.