Express Appliance Service, LLC

I have a gas stove with a digital controller/timer for the oven that shorted out, was hot to touch, and smelled like burning wires. I took the knobs off and unplugged the 2 clips to the controller so it would not burn my house down. Then I requested service. The tech from express came out, looked at it, said *Yep, it is bad. I will order one*. He was there for 5 minutes. That was on 1/21/21 and my stove is still broken. I called my warranty company and they said the call was closed and denied because the tech from Express Appliance Service said I tampered with the stove and that caused the malfunction. What a joke.

They are awful. Do not use them! American Home Shield is my warranty company for my washer. They recommended that Express Appliance Service come to check my washer for repair. They took two or three days to get to me. When they arrived, at around 8 am on a Wednesday, they said they needed to order a part, and that it needed to be approved by the warranty company first. They said they would have to submit a diagnosis to them, which they promised to do that day. Well, after numerous phone calls to Express Appliance Service, I was frustrated, and told them I needed them to process this diagnosis right away. They lied to me several times, telling me it was sent, then, telling me it would be sent by the end of the day, then telling me it will be re-sent to the warranty company. Those were all lies. They never did this. I have waited 8 days, and after my threats of telling them we would use another company, the diagnosis was finally sent. DO NOT USE THIS COMPANY. I was forewarned about them being dishonest, and I should have listened. My opinion is that you should call someone else.

The person they sent to help fix our washer was GREAT, no doubt about it. But the company itself is nothing but (redacted), I would NEVER recommend this (redacted) little boy ignorant (redacted) company to NOBODY.

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It is been over a week, washer machine needs parts and I am still waiting for them. Express or turtle appliance service? They should have parts available, or better way to get parts within 1-2 not a week. Also customer service is NOT AVAILABLE on weekends! Not many PPL can take days off during the week.

Very bad service. Takes forever to come. They are working on the fridge for the last 2 and a half months and still could not solve the problem. They never give up saying they cannot solve and neither they solve the problem. There is no one to talk in the company other than scheduler and schedule is always 10 days later. Very bad customer service. IT is very generous of me to give 1 rating.

We bought our home in late July of 2018, and Express Appliance Service was assigned by a warranty company to fix the dishwasher well before our closing date. The person we bought the house from said they came twice without being able to fix it because they needed parts and had ordered the wrong parts a few times. They were scheduled to repair the dishwasher soon after we moved into the house in August. When the rep came, he also could not fix the dishwasher, AND he damaged our countertops in his attempts to move the dishwasher. Then he left the house without telling us about the damage he did. When we realized what he had done, we called Express Appliance and they sent another rep who attempted a final repair and document the damaged countertops. This rep concluded that the dishwasher could not be fixed. He also took pictures of the damaged countertops and reported it back to the company. Since then we have had NO response to the damaged countertops. We have called many times between August and December of 2018, and each time have been told that the owner (they said his name is Rich) will call us and that the information has been given to their insurance. We still have NEVER received a call from Rich, nor any updates on the status, nor any next-step instructions, despite our asking. This is a con-artist company and if we could give negatives stars we would, due to their dismissive treatment and ignoring us after they damaged our property.

Great service

Express Appliance Repair is a contractor used by another company assigned to work on 2 appliance repairs at our home -- an electric dryer and a dishwasher. After multiple visits for the same dryer repair incident the technician admitted he could neither diagnose nor fix the problem and we ended up buying a new dryer. The dishwasher operates after the 2 repair visit but the technician damaged the kitchen counter and Express Appliance has not accepted responsibility for the damage even though the technician submitted pictures to his office and acknowledged that the damage was done while reinstalling the dishwasher. All-in-all their service has been very disappointing and I recommend that people avoid having the same experience.

Hired from Home Advisors. Express Appliance Service is no Longer on Home Advisors. I had them removed due to their non-responsiveness. Came out to home and charged $55 Diagnosis Fee. Said $55 would go towards repair. They were to call me that night or next day with repair cost. No call. Tried calling them and emailing them several times. Filed a complaint with Home Advisors. Express Appliance never contacted Home Advisors to resolve issue. Home Advisors removed them from their Vendors. If there was a zero star rating I would have given that to them.

Very professional and respective of house property. Explained in detail the problem and I felt comfortable with the outcome.

The part I needed was in Stock but I had to call to make an appt not them informing me part came in. I got better prices but I was committed to them unfortunately. I would not recommend

Spent time diagnosing problem and advising on options (i.e whether to repair or replace). Was able to reset the dishwasher error code and recommended using washer for a week before deciding to proceed with repairs.

They knew their products and we're very good

Honest with repair cost and advise

the repairman was prompt, friendly, polite - best part is my oven was working again same day!

I was very satisfied the repairman showed up in a timely manner, he explained the job and what had to be done then fixed the problem. I woul use this man again

He came when scheduled. Explained what needed to be done and did the job quickly and gave me confidence it would be fixed fully.

Great customer service and timely

They followed up at 9pm on Sunday night, I was shocked! Showed up on time, diagnosed the problem, had they needed part with and fix it right then. The gentleman was very friendly and he fixed the problem very quickly. I will use them again!

I got prompt response regarding my problem

Repairs made - machine still doesn't operate - going into week 3 and no response to latest phone calls

Seemed upright and honest. Would call again.

I had no prior dealings with this company, however I am completely impressed with Rich who was the technician that had great follow through on my repair project. I trust him, I believed in him, and I never felt anything other than a true professional was working at my home. He can be sure that he will be the first person I call for any maintenance problem I have my own. I am one impressed and satisfied customer.