Express Flooring Phoenix

Very satisfied

The installation was a nightmare. The installer was 3rd party and shared he was a subcontractor as the original contractor could not do the job and asked him for a favor. Red Flag. This person during the installation was very negative about Express and scared the daylights out of us because he made it feel like the demo work he needed to do would cause my estimate to inflate dramatically. There were some cracks in the foundation, which had been patched in a previous remodel. They were not bad and did not need any grinding or extra work. The installer made it seem like we are going to have lots of extra charges for this too. When Demoing another room the chipset used was pretty heavy on one side, he made it out to be this horrible job and were gonna be charged for this removal. The installer did not have the proper tools to address this and had to push the demo out another day. The cracks resealed, again no major work, took the guy a total of 1 hour for each room to fill. Thankfully this was not added to our bill as there were no major repairs. The next issue with this installer was the lack of sealing up vents and rooms. They used a thin plastic sheet and painters tape in erratic spots to hold up the plastic. This left gaps into which the dust was able to penetrate, our vents were not covered and dust was through out the home. While I understand there would be some dust during the demo, the sheer lack of sealing off vents and rooms left our home a nightmare to clean. The only thing covered well was my Television. All the other fixtures were loosely covered. Their cleanup was to take a dirty rag and move the dust on the floor. They did some vacuuming but not enough to address the dust. We ended up spending hours a full day to Free our home of dust. Express did have a QA guy come out to check after I raised my concerns. Again 3rd party took some photos and left. I Do not know if that caused the Installer to change his tune but it was too late. Unfortunately, the damage was done, I had no faith in the company, the installer, the process, etc. I could not stop the project and demanded a refund. I was bent over and put in an uncomfortable situation. The Installer ruined our experience and I will never ever recommend this company to anyone. Bottom Line, Rushed and pressured sales, horrible contractor/installer. The price I paid this company does not justify the experience even though the flooring looks good. The customer gets a negative experience and the company gets paid. Be mindful when considering this organization.

Good and fast.

Good

Very impressed by the entire process. Our carpet is beautiful, soft, and comfortable. The design expert helped us with picking out the color and even suggested it because of its tones. It matches perfectly and opens up the space so much. The installers were quick and did a wonderful job. They even helped us move furniture around. Overall, great company and great service!

Mr. Toran provided great salesmanship.

Horrible. The sales person promised things the installers do. When a solution is found, they do not have the part, only to be lied to every other day that the part has come in. It has been almost a month and my flooring job is incomplete. They have no idea what the installers are doing and they too are very unprofessional. I would not recommend using this company since you pay a lot of money and .have to chase them down for the completion of the job paid for.

Great job!

Professional on-time can’t really complain they did a pretty good job

Great workmanship.