Xtreme Irrigation and Landscaping

Rob was great from start to finish. He was responsive and kept his word through every phase of the project to install my new sprinkler system. I would strongly recommend working with this company.

Rob Smith knows his business! He provided me with options, which I appreciate. Rob spent the extra time to show me the Rain Bird system and explain how it all works. I learned a lot! Rob also understands yard aesthetics. He also knew every plant and tree on my property by name. Impressive! I feel like I am in capable hands. I highly recommend Rob Smith, Xtreme, and Rain Bird.

WORKMANSHIP

Very bad experience. Initially, contacted Xtreme Irrigation on 5/1/2019 and submitted plot plan as requested. Installation of underground irrigation system was scheduled to be completed on 6/14/2019 ahead of sod installation which made it easier for both homeowner and irrigation company. Plot plan was deleted by Rob Smith, owner of Xtreme Irrigation, and never reviewed. Part of my underground lines and spray heads were installed on the adjacent vacant lot and not on my property. The utility boxes were used as the property line which all resided on the adjacent lot. When I discovered this, I asked Xtreme Irrigation to move the lines and sprinkler heads impacted to my side of the property. I was told it was my fault since he flagged placement of heads and stated it would cost me $1000 to move the lines. Even when I finally agreed to pay this additional cost, he refused to move the lines before trenching started of the adjacent lot by Ryan H. As a result, the main line and three zones were trenched and broken when construction started on adjacent lot. I told Xtreme Irrigation about it and they ignored my contact request. I had to hire another Irrigation company with impeccable credentials to address the problems which took 4.5 days to repair, since there were many other problems and issues discovered with the installation. Other issues included zone separation, wrong heads used on zone 4, back-flow device was not installed at the right elevation, rain sensor was installed under roof overhang keeping it dry from rain detection, and many others too numerous to mention here. I have a detailed written report of all problems repaired and pictures. When I contacted Xtreme Irrigation to discuss reimbursement of my repairs, they stated it was not their responsibility and repeated it was my fault the underground lines were installed on the wrong property. This company is very unprofessional and does not deal like a reputable business. When I asked for a written quote, I got only verbal quotes which were not clear and concise, so the cost of the system was more money than expected. There was no contract signed or presented. I had to take a picture of my invoice because the customer does not get a hard copy or email of one. Unbelievable! My back-flow test done on 6/14/2019 was never filed with Citizens Water and Aqua Flow, 3rd party used by Citizens Water for back-flow registration. I had to get Citizens Water to reach out to Xtreme Irrigation to follow up and file my back-flow test report. It was faxed the same day after contact. This was the worse experience I had with any company in my whole lifetime. This company is slow to respond and does not stand behind their work for new installations regardless who is at fault for any issues or misunderstandings. Their installation methods and quality of work are in question. Buyer beware of this company.

Rob is very nice, thorough, explains all of the work, punctual, and great to work with. The irrigation system is working great, he ran a French drain, and some drainage pipes, and everything perfect!

No comment

I DO NOT recommend this company and would give ZERO stars if I could. Rob came out to repair our shut off valve prior to turning our system back on after the winter. This repair was supposed to be completed in May or June but I never received an invoice. When I called, I was told that one of their workers was lying to them, stating that work had been completed and paid for when it had not been. They scheduled for the repair to be done as soon as they were able. Rob came to the house to perform the repair and within 10 minutes came to the door in a panic, stating that I had to call the Citizen's Emergency Line. I come outside to see water all over the sidewalk and in our yard. He said that the pipe from the street was leaking. I called the Citizen's Emergency line and they stated that the pipes are our responsibility, they only own the meter and that if we have someone working on those pipes, they are responsible for any repairs. I still asked them to come out and assess, which they said they would. Rob then says that he has "somewhere else to be" and to call him when they come. I could not believe that he was going to leave when this was an emergency! Citizen's showed up and I called Rob. It took him 45 minutes to get back to our house. He argued with the Citizen's employee, stating that it was their fault and their responsibility. Citizen's told me that it appeared that Rob had caused this leak. After Citizen's left, I asked if he was going to pay for this repair. Rob was adamant that he didn't cause this leak. I asked him to explain that to me, since we have had no problems with a leak from our meter pit, our bill has not been high, nor has Citizen's ( who reads our meter in that pit every month) informed us of a problem. I asked Rob to pay for this repair. He told me that the pipes were leaking when he got here but he continued with the repair anyway. I couldn't believe that he just told me that he didn't cause this and then tell me that it was like this when he got here but continued with the repair anyway. I asked again for him to be responsible, do the right thing and pay for this repair. He told me "that's just not how business works." I then started calling plumbers to get this fixed, because now our water to the house was shut off. Since it was around July 4th, we couldn't get a plumber out for 4 days to fix this. That means that we were without water to our house for 4 days!!! When we finally got it fixed, it was $400. The first thing the plumbing company asked was if our irrigation company was going to pay for this repair. They said that whatever Rob was trying to do, he caused the pipes to come apart, causing the leak. I called Rob's assistant and told her what had been happening. She was surprised because Rob had told her that he fixed everything for us even though it was Citizen's fault. I explained that Rob actually refused to help us and take responsibility. She asked for me to send her our plumbing bill and she would talk to Ro

Great !!!

Robb explained step by step the system what was needed and how it works, very detailed .

This company is the BOMB!!! We were honored to meet Rob the owner who knows his business. His workers did their job in a professional manner and I will recommend his services to all my neighbors. Great job, Great owner, Great company, and we made a Great decision to higher Xtreme Irrigation and Landscaping.

They are very nice and shut down the system in the weekend, right before the cold weather came in.

Rob Smith and his entire crew were great. They installed a top notch residential sprinkler system. The work was completed in two days as promised. The entire staff working on this project was friendly and knowledgeable. I would highly recommend this company for anyone who wants top notch service at a reasonable price.

Rob was awesome to work with - also purchased lighting system from him - front of house looks awesome - neighbors have commented on how nice house looks at night. Got work done timely - as promised. Shopped around - and saved over $ 1500 on sprinkler system. Had two other quotes. Highly recommend - and great to give work to a go getter like Rob.

Great work really fast!

We paid for the opening and closing and back flow testing in the spring. We realized in November the closing hadn't been done so we called to remind them. Rob was apologetic, mentioning he had some misplaced paperwork and was waiting on us to call him. He came a few days later and performed the work. He is very knowledgeable on the system, may be time to hire someone to manage the office. Our backflow testing paperwork was slow to get to water company also.

Wow...second emergency repair needed due to construction company in the area damaging our system. Xtreme came out next day and resolved. These guys are pros.

Rob is a great guy to do business with as he is customer friendly, knowledgeable about the product and was very prompt about getting our sprinklers back in service. I would highly recommend Xtreme and have signed on with them for maintenance of our irrigation system.

Of the four quotes I received, this was by far the cheapest for the same product. Overall very pleased with customer relation, installation, and time schedule.

They were all very courteous and worked their tails off to install my sprinkler system. The thoroughly explained everything they were doing. I would highly recommend theem.

Very professional, always on time. I would love to recommend this company for all of my friends and neighbors.

Workers were courteous, professional, worked hard. Had to do a fair amount of hand digging and, since it was new construction, encountered cement chunks, limestone and buried 2x4's. Took time to explain system and logic behind irrigation head placement. It's great to have a reliable irrigation system now, but wish they could have been a bit more careful with some of the hand digging. Sod was torn up in a couple of places.

Worked on Sunday , very knowledgeable and explained everything in detail. I would very much recommend this company!

Everything was on time, performed quickly, but with plenty of explanation of the process.

Responsive, communicated well and answered all our questions.