FIXD Services, LLC

I need HomeAdvisorâ  s help, I cannot get in touch with them, I do not have a copy of the sales receipt or a copy of the 10 yr parts & labor warranty for the hot water heater they sold & installed for me......the person I dealt with was Gil out of their Dallas office. Hope home advisors responds to this.

The appointment was from 9 to 11. One guy showed up at 10 AM and did a little work. He said the other 2 guys who would actually remove the old water heater and install the new one - they would show up around 12 and be finished by 1. They showed up around 2 and finished by 3:15. I had to take part of the day off from my job and the installer scheduling was terrible. Then they left the box from the new water heater on my driveway. I could not fit the cut up box parts into my trash bin.

They provided an easy process to complete.

Fixd finds someone to do the work. He was a small business plumber and perfect for our job. Queen plumbing is his business.

Great experience...prompt response. I would use this company again.

Very professional work.

Dealing with the company, headquartered in Dallas (I am in San Antonio), was a nightmare. Their automated system was very poor and it was difficult to get through to an actual person. They failed to apply my military discount on the original invoice and it took several days to get this fairly simple error corrected. In the meantime, I was getting automated dun messages for payment every single day. The representative I finally dealt with (Carmen) was very pleasant and nice, but it took entirely too long to get things straightened out payment wise. It also took 3 days to get the water heated installed and during that time, we went without hot water. The actual install and the guy who did the job were excellent. The price was also good and I am happy with the product. I did not realize, however, when I hired these people that they were actually primarily a home warranty company that used mostly contractors, not employees, to do most of their work. I got lucky in that regard and an employee did the job, which I was very satisfied with. Looking back on it, I should have used a local plumbing company and I would have gotten much better service in a much shorter time.

They installed the new water heater quickly and efficiently.

Well, they dropped the ball all around. Salesman never returned my calls, cancelled on multiple times. They finally sent someone out to look at the water heater, then called me a week or two later to say they were not going to have the plumber do the job (plumber was lovely though). Fixed then called me to say they were going to find someone else to do the job, and that was 3 or 4 weeks ago. Never heard from them again. They did ask for me to pay for job, I did, then they refunded my money.

installation of two train 20I turned into a 3month install. still ongoing. Ill review this later after the job is completed

Installer Steven McCadden did a great job!

They were excellent to work with and very responsive. Also very good pricing and service. Thanks.

I received immediate and excellent service.

We hired this company about 3 months back for a/c Installation. The experience has been horrible. 1st. they guaranteed a price and when we agreed to take them on, they increased the cost. The agent said she had overlooked an item. 2. They had issues on installing one of our units. The tech suggested problem was a thermostat. He replaced it with one he said was Wi-Fi enabled. It was not. I called and a manager argued with me it was until I asked him to walk me through how to make it work. He stated â I am not a tech" I had to show him the thermostat on the target website and show him it was not. Though this was replaced with a Wi-Fi enabled one, I was taken aback by this managers assumption of my ignorance as well as his considering their business is temperature regulation. 3. The unit, a trane did not work. It was very humid upstairs. The tech they sent said it was our fault as we kept the bedroom doors closed. The unit we replace was much older and supposedly less efficient but never had a similar problems. The techâ s solution was to lower the temp in our house until it felt like winter indoors. They sent in a different tech who diagnosed the thermostat for the unit upstairs was to blame and changed it. He also was suggesting that the failure in cooling was because we did not have a large enough vent. As stated, the a/c system in the house was installed in 1995 had been working well with the vent size we had. Marlon though is the one person in this organization I can report no problems with. He, however did promise to return and replace the thermostat on this unit with a Wi-Fi enabled one. A service manager reported he would make this happen. This has not happened to this day many months later. 4. Our system which is now about 3 months old broke again 2 weeks back. We called and they reported they needed to replace a defective part. Note the unit is brand new and 3 months old. The tech reported they had to order the part and it would take 3 days. I asked to speak with the manager and he was laughing about the matter and blaming covid 19 for delays. I had to tell him over the phone that this was no laughing matter. My wife called them after the 3 days and was promised a manager would call us back but none did. The 3 days became 10 days. When we called about day 7 we, were told the part was ordered and awaiting a tech to install it. It had been sitting there for 3 days per the person we spoke to. The tech who came to install it reported that he was not made aware the part has there and that they had cancellations and would have gladly come in to replace the part. According to them, the company focuses on new installations and not on the repair of the faulty units they install. I agree with his on this part as they seemed very prompt before we paid them for the job but after they had received the money, it was â appropriateâ for them sit on a part for more than 3 days while a family in Houston was enduring 80+ temp with humidity . In summary, this company has a good sales pitch, they are dishonest as noted above and care about their clientsâ money and not their plight. Marlon and Beatrix are good reps for this company. I decided to write this review especially due to the manager laughing over the phone and I had expressed to him the temp upstairs was in the 80s and humid. In my 43 years, I have never felt such disdain for another humanâ s plight. I feel others should know what to expect from them.

THEY DID A GOOD JOB

They would not provide a written quote, with equipment being replaced and warranty for labor and equipment.

Took too many visits to get anything done. The technicians did not compete work with integrity. They said work was completed that was not.

New company, needs more training in running a business and customer service. A brand-new company I found online. I needed to have my evaporator coil replaced. At first seemed very professional, set up an appointment, but they called and canceled due to the part not coming in. The time was rescheduled and no one showed up. I called customer service and told them no one showed up at the time window that I was given. I found out that there were 3 different time windows in their system but I only had one. The manager called and asked me *What do you want me to do?* First, apologize for the mistake! This company seems very unprofessional, immature, and clueless about customer service. I thought I had found a reputable company that I could use for my rent houses... I guess I will keep looking.

competitive cost

Listened to my concerns and addressed them.

Easy to work with. Timely and professional.

They were soooo nice and very organized!

The pricing and installers were great for my 2 central air systems. The installers accidentally put a hole through the ceiling, which was no big deal, but getting ahold of and dealing with their customer service was a nightmare! The first repair was not up to par, so I had to have them out again to correct it and it was not until I finally got through to someone and threatened a bad review, that was taken care of immediately. Overall, the pricing was unbeatable, but the customer service will make me think twice about using them again.

They had great customer as and when they quotes a price that was final price.