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FIXD Services, LLC
Fridge, Freezer or Ice Maker Repair or Service, Clothes Washer or Dryer Repair or Service, Oven or Stovetop Repair or Service,
About us
Getting repairs on your home has been much harder than it needs to be for far too long. Fixd joined the industry to change the home service market by putting the homeowner first. We offer upfront pricing, in-house technicians and on-demand scheduling through our app. We're giving power back to the homeowner so they can manage their home frustration free.
Business highlights
Se habla espanol
12 years of experience
Services we offer
Central A/C - Install, Central A/C - Service or Repair, Electrical, Plumbing
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.4163 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 10% | ||
| 4% | ||
| 2% | ||
| 7% |
Filter reviews by service
Showing 1-25 of 163 reviews
David J.
Mar 2021
I selected Fixed to replace my 35-year-old heat pump. This was the most amateur operation I have ever seen and they did not adhere to the sales agreement. My installation crew arrived with the wrong size filter assembly, no surge suppressor, no new plenum, and no real idea as to what they were supposed to install. They failed to build a shelf under the air handler, so the filter could be changed. They broke ducts off the plenum trying to attach the old one to the new air handler. They left without repairing the plenum/duct union and with debris blocking the downstairs ducting. Technicians returned numerous times to fix the plenum before finally replacing the old one nine months later and had to return a couple more times to fix the poor work done on the new one. They spilled insulation in the top of the air handler which is still coming out of the registers today. My attic was more comfortable than the downstairs several times last year and their response times to fix issues are frequently unacceptably long. The biggest disappointment after 12 months of wrestling with Fixed is my new 18 SEER Trane has resulted in NO ENERGY SAVINGS over my 8 SEER Trane! Is that because the new Trane is no better than the old one or did the installers mess it up too? The promises that management would call me to work to solve the problems have not happened. There were more problems than listed here but you get the idea. Customer satisfaction is apparently not important despite their advertising. Stay away from Fixed!
Ginny R.
Jan 2021
Fridge, Freezer or Ice Maker Repair or Service
very professional and on time
Lance G.
Dec 2020
Received a courtesy call from a Technician after six months, informing me that a technician would come out to drain my newly installed tank. The technician never showed up and I have call the FIXD numerous times, unfortunately I can't reach anyone nor do they return my calls.
Mark P.
Dec 2020
Fridge, Freezer or Ice Maker Repair or Service
wonderful job
Aurora L.
Nov 2020
They will take your money, do a shoddy install that fails inspection, and then never return your texts, emails, phone calls, ect. Shout out to FIXD employee Ryan Spring for literally hanging up on me midsentence. I didn't even know it was possible to have customer service that's this bad.
Cynthia M.
Nov 2020
Fridge, Freezer or Ice Maker Repair or Service
Their communication was so poor I gave up and hired another pro. I cannot comment on their service because they did not come to my home. I could not get a confirmation in the beginning. Then, there were too many phone numbers involved when I tried to cancel. They need to streamline and use email for communication so there is a paper trail.
Response from FIXD Services, LLC
"Thank you for taking the time to leave us a review. I apologize for the difficulty in communicating with us. It appears that we were having a hard time locating the piece for the repair of your unit thus the delay in scheduling. If you have further questions or issues, please call our direct customer service line at (844) 349-3669. Thank you. -Brandon."
Richard H.
Sep 2020
Did exactly what was needed. Willing to explain what he did to complete the work.
Response from FIXD Services, LLC
"Thank you for taking the time to leave us a positive review. If there is anything else we can do for you, please let us know. -Brandon."
Alan J.
Sep 2020
Dealing with the FIXD Repair automated system was an exercise in frustration. I prefer to deal with a person who would clarify all our options - we did not get that. During installation, the contractors were trying to use the old, rusty, dusty existing stand for the air handler. We were told that the company did not give them clear instructions. Once I asked to deliver what we were supposed to get (a new stand) they did not have it and we had to wait for someone to pick one up in order to install. It was over 90 degrees that day, high humidity, and a 96-year-old mom living there. A filter for this unit was not installed also. Someone was supposed to come later that day to deliver the filter and collect the money and no one showed up. after calling multiple times. A day and a half later the unit stopped working and there was no emergency number posted anyplace on the unit. I tried calling all the numbers that I had trying to reach someone to come and fix it quickly because of the age of my mom. Could not find anyone to answer the phone, several hours later I found someone, but they told me that it is the 4th of July and no one is picking up the phone, therefore do not ever have your unit break on a weekend or a holiday. To me, that is totally unacceptable especially for Florida where the temps are high and the humidity is high. No regards given for my 96-year-old mom living there. Mom had to spend that day, the night in this ungodly heat in the house after an install of a new Unit. Finally, the next day, started calling the installers supervisor who answered the phone and did come and fixed the unit. I tried to report this issue to the company management and could not get anyone from the management to call me back for a whole month. After over a month, finally got a response from management and he assured me that if the unit goes down again I would call him directly to make sure nothing like that happens again. That seems to be seen. I am surprised that this company does not have an emergency number that would be answered regardless if its the 4th of July or Christmas or just any day of the week. Being On-Call means when you receive such a call, you go to fix emergencies such as this regardless of the day of the week or holiday. I hope this company changes its practice.
Response from FIXD Services, LLC
"Thank you for taking the time to leave a review. I apologize about the frustration, and I am glad we were able to get everything taken care of. As always, if you have any issues, you can set up a return call through your app, or, call us at (xxx) xxx-xxxx. Thank you. -Brandon."
ANABELLE D.
Aug 2020
Always got a response quickly and easily on the app. Any issues I had were addressed within a timely manner. Price was unbeatable.
Response from FIXD Services, LLC
"Thank you for taking the time to leave us such a glowing review. If there is ever anything else that we can do for you in the future, don't hesitate to give us a call. -Brandon."
Mike T.
Aug 2020
Trying to reach anybody directly whether be the technician or the company itself as darned near impossible until you get a callback.
Carmen C.
Jul 2020
Very reasonable and reliable
BARBARA T.
Jun 2020
Very reliable. No hidden costs at the end. Very professional. Definite will use again
Response from FIXD Services, LLC
"I am glad to hear you had a solid experience start to finish with us. If we can do anything else for you in the future, please let us know. Thank you very much. -Brandon."
Jerry M.
May 2020
Issac and Mike did an outstanding complete change out of our heat pump and inside air handler as well as the new thermostat and explained everything in complete detail. Excellent company to work with , will use again on other jobs as needed.
Response from FIXD Services, LLC
"Thank you for taking the time to leave us such a glowing review. Mike and Isaac are great--we-re lucky to have them on our team. If you need anything else from me us in the future, please let us know. Thank you. -Brandon."
Tony H.
Apr 2020
They came when they said they were going to come, gave me an accurate estimate and stuck to it, and we were up and running, with hot water, in a very short time. Their estimate was $800 less than our original estimate from our home warranty company. They were a little hard to get a hold of, after the initial contact, but that may have been because of this COVID-19 shutdown thing.
Response from FIXD Services, LLC
"We appreciate you taking the time to leave us a review. I'm glad that we were able to get everything taken care of for you on time and at the quoted price we gave you. If you ever need anything else from us in the future, please let us know. Thank you. -Brandon"
Paul B.
Apr 2020
Their bid to install a mini split air conditioning system was less than half of the next lowest bid. We love our new system. SO glad we went with FixD. I would definitely recommend them. Outstanding service, communication and workmanship. They ROCK!!!
Response from FIXD Services, LLC
"Thank you for taking the time to leave us such a glowing 5-star review. I'm glad that everything went so well. If you ever need anything else from us in the future, please let us know. Thanks again. -Brandon"
STEPHEN M.
Mar 2020
Fridge, Freezer or Ice Maker Repair or Service
No repair work done. Deemed the appliance "dead".
Response from FIXD Services, LLC
"Thank you for taking the time to leave us a 5-star review--we really appreciate it. Yes, sometimes it's better to just go ahead and replace an appliance than to pay almost as much to repair an old one. Glad we could help. Let us know if you need anything else from us in the future. -Brandon"
Miguel P.
Mar 2020
Fridge, Freezer or Ice Maker Repair or Service
Good customer service !!
Response from FIXD Services, LLC
"I really appreciate you taking the time to leave us a 5-star review, and for letting us earn your business. If you need anything else from us in the future, please let us know. -Brandon"
Robert G.
Mar 2020
Fridge, Freezer or Ice Maker Repair or Service
I asked him for a quote for the insurance of my homeowner. He went and order parts without giving me a written quote. Then came did the repair and did not tell me that I would receive a bill for the job.
Response from FIXD Services, LLC
"Thank you for taking the time to leave us a review. I apologize for the confusion. Our policy is to assess the situation for $40, and if you want to move forward with the repairs, we wouldn't charge you the diagnostic fee on that appliance repair. At the end of the day, I'm glad we got your oven working again for you on the day you requested. If you need anything else from us in the future, please let us know. -Brandon"
Randy J.
Mar 2020
Fridge, Freezer or Ice Maker Repair or Service
very pleasant person and did the job well
Response from FIXD Services, LLC
"Thank you very much for taking the time to leave us a review, and for letting us earn your business. If you ever need anything else from us in the future, please let us know. -Brandon"
Abel V.
Feb 2020
Fridge, Freezer or Ice Maker Repair or Service
The Tech showed up on time, did a real good finish the project early. The tech was professional, and courtesy.
Response from FIXD Services, LLC
"Thank you for taking the time to leave a us a 5-star review. I'm glad we were able to get your project taken care of quickly and effectively. If you need anything else from us in the future, please let us know. -Brandon"
Earle B.
Feb 2020
Fridge, Freezer or Ice Maker Repair or Service
Noah Surrat is a real asset to your company. He is competent, courteous, and a joy to work with I highly recommend him
Response from FIXD Services, LLC
"I agree that Noah does a fantastic job, and we know we're lucky to have him. Thank you for the kind words and 5-star review. If you need anything else from us in the future, please let us know. -Brandon"
Andrew M.
Feb 2020
Fridge, Freezer or Ice Maker Repair or Service
Our technician was Noah...he was knowledgeable. Professional and just a nice person... We would definitely use FIXD Services again.
Response from FIXD Services, LLC
"Thank you for your kind words and your 5-star review. We're lucky to have Noah in the field. If you need anything else from us in the future, please let us know. Thank you. -Brandon"
Sean M.
Feb 2020
Response from FIXD Services, LLC
"Thank you for taking the time to leave us a 5-star review. If there is anything else we can help you with in the future, please let us know. -Brandon"
James P.
Feb 2020
pros!!!
Response from FIXD Services, LLC
"We really appreciate you taking the time to leave us a 5-star review, and I'm glad that you had such a good experience with us. If there is ever anything that we can do for you in the future, please let us know. -Brandon."
Gay J.
Feb 2020
Fridge, Freezer or Ice Maker Repair or Service
Will use FIXEIT again
Response from FIXD Services, LLC
"Thank you so much for your 5-star review. I'm glad we were able to get your oven working again. If you ever need anything else from us in the future, please let us know. Thank you for your business. -Brandon"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
FIXD Services, LLC is currently rated 4.4 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
FIXD Services, LLC accepts the following forms of payment: CreditCard
Yes, FIXD Services, LLC offers free project estimates.
No, FIXD Services, LLC does not offer eco-friendly accreditations.
No, FIXD Services, LLC does not offer emergency services.
Yes, FIXD Services, LLC offers warranties.