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89% Recommended

5 Years In Business

Company Details

  • Bilingual

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Achievements

Service Details

  • Residential Work

Areas of Expertise

  • Kitchen Remodeling
  • Bathroom Remodeling
  • Design Consultation
  • Pro Kitchen Design Software
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Warranty Offered
  • Credit Cards Accepted

Ratings

4.3
18 Verified Reviews
  • 5
    14
  • 4
    1
  • 3
    1
  • 2
    0
  • 1
    2

Highly rated for

Showing 1-10 of 18 reviews Showing 0 reviews
4.0 Mark S. Naperville, IL
11/10/2020

Nice team

11/6/2020

I consulted with and hired Fab Five back in Feb 2020 Signed a contract and gave a deposit. then the pandemic hit, I was exposed, and we postponed the job. In Sept I contacted Fab Five to hopefully schedule a time to begin the project. I was flexible but the communication has been terrible. Then I heard back from their PM on Oct 16th that they were tentatively planning to start the job on the following Wed and he would be in touch with me the following Monday. Nothing. Knowing the challenges they were likely facing I gave them time and still have heard nothing. Now I cannot get a call back and I am out $4000 dollars. I understand the pandemic impacting everyone but communication is key. If I cant get a response and they have a healthy amount of money what am I to think. At this point I cannot recommend them and want to have some recourse from Home Advisor on this.

Response from Company:

.I am sorry to hear this.

0.50 Jenny O. Naperville, IL
10/17/2020

2 bathroom, painted 3 times and its not done right. Have not seen them in three weeks. Brought the wrong counter top that I did not pick.. Dose not want this company back to home and job is not complete.

5.0 Theresa W. Plainfield, IL
4/29/2020

Very nice work,also Mario and his crew were great and also offered many suggestions while working on our project.

5.0 Pete S. Lisle, IL
12/2/2019

Fab Five did a great job on our bathroom. The staff were friendly and competent. The job was completed on time. We would totally recommend them.

3.0 Brian N. Oak Park, IL
11/21/2019

I decided to hire Fab Five after reading all the nice reviews. This weighed heavily on my decision to hire them. I wish I had the same experiences as most of the reviewers, but I did not. I thought it was important to submit my review because all experiences should be represented. My project was estimated to take a week and a half. It actually took three weeks and I was displaced from my home the entire time. Now I understand that project timetables cannot be exact, but no one expects it to be doubled. It was my understanding that roughly the first two days would be demolition and the debris would be removed from my home. Two weeks into my project most of the debris was still sitting in my home. I am pretty sure my project was subbed out to a contractor and the communication between the contractor and project manager appeared to have its challenges. I visited my home every few days to chart the progress. My contract deal with Fab Five was to supply my own materials. The project manager called me several times for materials needed when the installer was nowhere at the stage of installing them (if the communication between the project manager and contractor was good, I am pretty sure it would have been good to me and my perception and rating would have been higher than a three). The biggest part of giving a three stars rating is because of the communication and service to me as a customer. While I think the work performed was done well overall, the customer service experience was well below my expectation based on reviews. Lastly, after my job was completed I had a slow drain in my new tub and sink. I called out a plumber who identified two issues with Fab Fives plumbing installation. I reached out to Fab Five and Phil French. I have reached out several times to find out when my issues will be addressed. Phil has promised to get back to me and never does. We are now approaching three weeks and I have not heard back from him. This is not a way to treat a customer.

5.0 Joe E. Bridgeview, IL
9/25/2019

Great communication and workers!

5.0 Terry and jan C. Naperville, IL
9/21/2019

Fab Five did a remarkable job. They remodeled a kitchen that was 65 years old. Project manager was there to keep us informed of any problems they may have. The crew that did the work were very professional. Anyone in the market for remodeling need not look any further.

5.0 David M. Bensenville, IL
9/20/2019

Overall, I can not complain, the Job was not completed on time because of a misunderstanding of the SOW ( Statement of Work). But all items were completed and the only additional job specs were the installation of the overhead ceiling. The employees were always on-time and the last few days they put in extra time. Overall rating is very high and would high them again.

5.0 Linda N. Willowbrook, IL
5/26/2019

I really appreciated Jessica s design recommendations! The crew was very respectful of our home and careful to be neat. Also the crew was friendly and kept us posted as to their status!

Showing 1-10 of 18 results Showing 0 of 0 results
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Photos

7
Sugar Grove Kitchen

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