Faith and Grace Home Improvement, LLC

in reponse to the review this was the case of multiple breaches of contract. We were forced to to put a stop order on this project due to the customers instructing the crew to do work outside of thes original scope without written approval as stated in the contract. Many conversations were had an a attempt to come to a resolution. The customers chose not to pay for any of the change orders that were requested and completed. Also Stating in a meeting " we can not go off what they say" there were many attempts to exploit our skill for free. The customer requested we upgrade all electrical to their home and when we agreed and submitted the change order the response was they assumed we would do it for free. Customers also stated that any permits needed for the project they would secure. The process included complete renovation with structural changes. WE have found that the permits were never pulled hence no inspections of work were completed. Making us uncomofortable with the situation. We have a list of compliments on quality and customer service from the same customers for our work. The agreement for materials were mid range in pricing with exception of the shower. Once work began the customers quickly changed to luxery everything ignoring warnings of strict budget they agreed to going drastically over budget which can also be presented. Pictures of progress will be uploaded to show quality. Payments were based on trade milestones and are stated in the contract. Once we stood our ground and asked for payment we recieved many threats that if we did not give them the added work for free and return to finish Carrie Jeske would put in overtime to ruin our name. This is not something we could agree to. Hence the inaccurate and clearly false string of reviews. These customers chose to use the word christian to try and take advantage and extort people then try and justify it by saying they were doing our company a favor by letting us do this project. there were many references to us as poor people and also that we would do better if we were associated with a caucasion christian business owner We staand by our workers and quality and customer service as reflected in the many 5star reviews this is an unfortunate case we had hoped to resolve