Family First Appliance Repair, LLC

4.2 |50 Verified Ratings
Write a Review

Family First Appliance Repair, LLC

4.2 | 50 Verified Ratings
Write a Review

410-758-8555

637 Railroad Ave.
Centreville, MD 21617
 
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Profile
Family First Appliance Repair, LLC


Always Putting Family First

At Family First Appliance Repair, LLC, we understand that importance of having one of those appliances break down and you needing it up and running quickly, so that you and your family can get the things you need to be done, before the week starts. From your first call to our office, we can provide peace of mind by getting to your broken appliance quickly, and fixing it in no time! Call us today and you will be glad that you put Family First!

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Annapolis
  • Bowie
  • Salisbury
  • Glen Burnie
  • Pasadena
  • Chestertown
  • Berlin
  • Ocean City
  • Goldsboro
  • Henderson
  • Friendship
  • Ingleside
  • Neavitt
  • Newcomb
  • Crownsville
  • Claiborne
  • Millington
  • Stevensville
  • Annapolis Junction
  • Massey
  • Fruitland
  • Eden
  • Parsonsburg
  • Princess Anne
  • Galesville
  • Severn
  • McDaniel
  • Mardela Springs
  • Price
  • Powellville
  • Showell
  • Bozman
  • Hebron
  • Fort George G Meade
  • Churchton
  • Trappe
  • Willards
  • Edgewater
  • Oxford
  • Linthicum Heights
  • Ridgely
  • Whaleyville
  • Galena
  • Allen
  • Arnold
  • Gibson Island
  • Odenton
  • Wye Mills
  • Bishopville
  • Chester
  • Grasonville
  • Severna Park
  • Royal Oak
  • Wittman
  • Easton
  • Cordova
  • Gambrills
  • Marydel
  • Davidsonville
  • Hillsboro
  • Queen Anne
  • Crofton
  • Mayo
  • Millersville
  • Barclay
  • Greensboro
  • Sherwood
  • Deale
  • Hanover
  • Riva
  • Harwood
  • Tilghman
  • Crumpton
  • Queenstown
  • Sudlersville
  • Centreville
  • Templeville
  • See All >

Services Offered

Appliances
  • Major Electric Appliance Install
  • Appliance Repair
  • Small Appliance Install
  • Major Gas Appliance Install
  • Microwave Oven Install
Cleaning & Maid Services
  • Clean Range & Hood
  • Clean Dryer Vent
Fireplace & Wood Stoves
  • Gas BBQ Install

Areas of Expertise

  • Appliance Repair And Installation
  • Drop Off Services--Drop Off Your Appliances To Be Repaired At Our Shop With No Service Fee!
  • Ultimate Customer Satisfaction
  • Sales--Service--Installation
  • New And Used Appliances For Sale! Delivery And Installation With Free Disposal Of Your Old Appliances!

Product Brands Used

  • Admiral
  • Amana
  • Asko
  • Bosch
  • Broan-Nu Tone LLC
  • DCS
  • Dacor
  • Electrolux
  • Estate
  • Fisher & Paykel Appliances, Inc.
  • Five Star
  • Frigidaire
  • GE Consumer & Industrial
  • GE Monogram
  • Gaggenau
  • Gibson
  • Hotpoint
  • Jenn-Air
  • Kenmore
  • KitchenAid
  • LG Electronics U.S.A., Inc.
  • Magic Chef
  • Maytag
  • Mielle
  • Roper
  • Sears
  • Sharp Electronics Corp.
  • Speed Queen
  • Sub-Zero Freezer Co., Inc.
  • Tappan
  • Thermador
  • Viking
  • Wards
  • Whirlpool Corporation
  • Wolf
  • See All >

Quick Facts

Business Hours
Monday:
8:00 AM to 5:00 PM
Tuesday:
8:00 AM to 5:00 PM
Wednesday:
8:00 AM to 5:00 PM
Thursday:
8:00 AM to 5:00 PM
Friday:
8:00 AM to 5:00 PM
(Please call to confirm)
  • Warranty Offered
  • Trip Charge
  • Credit Cards Accepted

Credentials

In Business Since: 2013
Memberships & Affiliations
  • Association of Home Appliance Manufacturers (AHAM)
  • CFESA, NASTEC, NARDA, SUBZERO MASTER TECHNICIAN, WHIRLPOOL CERTIFIED SPECIALIST, VIKING CERTIFIED SPECIALIST, WOLF CERTIFIED SPECIALIST,
Green Certifications
  • AHAM
Insurance
Type: General Liability
Amount: $0
Expiration: 01-05-2019
Type: Worker's Compensation
Amount: $0
Expiration: 11-24-2018
Type: Automotive
Amount: $0
Expiration: 05-30-2019
Awards
  • Viking Certified Specialist
  • NARDA Refrigeration Certification
  • AHAM Certification
  • AHS Warranty Certification
  • Samsung Certification
Screening
HomeAdvisor Screened. View Details

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HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

Community Involvement

Charity Events

How We Got Started

I chose to work in this industry because appliance repair itself is was becoming a forgotten trade, but now appliances are not disposable, and are cheaper to repair, than replace. With that on the rise, there was a select few companies that could repair appliances. I myself, having a family of 6; know how your household can come to a halt when an appliance breaks. So I decided to learn that trade, and became certified in all aspects. I started my company and named it Family First, because we understand the struggle it can be on a family when a machine goes down, so we make it a priority to have the appliance up and running as fast as possible..

We started in this industry in 2001.

We describe our business as Well established

How often should you maintenance your appliances?

Twice a year, Generally at the same time as daylight savings. Ask about our maintenance packages!

 

Photos
Family First Appliance Repair, LLC


My Work
2 Projects
Free Offer! Get disposal free when you purchase a new or used appliance or when we install a new or used appliance. Free Offer!
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Ratings & Reviews
Family First Appliance Repair, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 51
  Page 1 of 6
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5.0   |  
Review by in Pasadena, MD
Great communication and did a quick reliable job! Great service!
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5.0   |  
Review by in Centreville, MD
Awesome staff and technician
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4.0   |  
Review by in Annapolis, MD
i was slightly disappointed in the work but the price was very reasonable.
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5.0   |  
Review by in Arnold, MD
No.
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5.0   |  
Review by in Berlin, MD
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0.5   |  08-20-2018
This review contains an update following continued poor customer service. Don't use this business - they are incompetent and dishonest. The update: After my first review, one of the VPs from Family First called me to apologize and assure me that they emphasized customer service. He agreed they had misdiagnosed the problem and should have never attempted repair. He also agreed to refund our expenses. Two weeks later and Family First still has not refunded our payment. Furthermore, he has not returned phone calls. Now I have to work through the Better Business Bureau and Maryland Attorney General to get my money back. GO ELSEWHERE! Don't use this business. They are awful. I hired them to fix a front loading washing machine. They repeatedly failed to make scheduled appointments and did not fix the machine properly. They did charge me and I have not been able to reach them to discuss the problem. They had someone out to troubleshoot the next day. From there, the service was awful. The first mechanic did not troubleshoot the problem. He looked at the machine, saw the boot was sealed and said it must have dry rotted. Never turned it on and never did any further examination. Then I started dealing with their customer service department, which is misnamed. They said they could make the repair Monday morning but I said I was not available until after lunch. They could not support that time. Ok, I thought I was the customer who paid several hundred dollars. We set it up for Tuesday. Monday they call and tell me that the part that came in was damaged and re-scheduled for Wednesday. Tuesday they call and tell me the part had not come in. He starts by telling me what appointments they can support. Really? When I told him this was ridiculous, he gives me excuses about supply chain problems. After the first part arrived broken, they should have paid to have the replacement sent overnight. You can do that on the Eastern Seaboard. Thursday, the repairman shows up. Nice kid, but very inexperienced. Takes two hours to put the boot on. And it did not last 48 hours. Saturday, I am cleaning the washer and find a tear in the boot. Turns out the barrel is rubbing on the seal. Neither mechanic figured that out. When I tried to call the office today, I was left on hold for an hour. Then I was sent to a voice mail.
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3.5   |  
Review by in Berlin, MD
..
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4.0   |  
Review by in Annapolis, MD
Service technician showed up as promised and on time. Professional and thorough. The result was not what I hoped for because the refrigerator had to be replaced instead of repaired. However the technician performed the inspection fully and timely.
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4.0   |  
Review by in Ocean City, MD
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4.0   |  
Review by in Ocean City, MD
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Showing 1-10 of 51
  Page 1 of 6

Seal of Approval

What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
    HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
  10. Identity Verification (Reverse Phone Lookup)
    We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.



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