Family First Appliance Repair, LLC

4.09 |55 Verified Ratings
Write a Review

Family First Appliance Repair, LLC

4.09 | 55 Verified Ratings
Write a Review

410-758-8555

637 Railroad Ave.
Centreville, MD 21617
 
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Family First Appliance Repair, LLC


Always Putting Family First

At Family First Appliance Repair, LLC, we understand that importance of having one of those appliances break down and you needing it up and running quickly, so that you and your family can get the things you need to be done, before the week starts. From your first call to our office, we can provide peace of mind by getting to your broken appliance quickly, and fixing it in no time! Call us today and you will be glad that you put Family First!

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Annapolis
  • Bowie
  • Laurel
  • Salisbury
  • Glen Burnie
  • Pasadena
  • Ocean City
  • Berlin
  • Chestertown
  • Goldsboro
  • Henderson
  • Friendship
  • Ingleside
  • Neavitt
  • Newcomb
  • Crownsville
  • Claiborne
  • Millington
  • Stevensville
  • Annapolis Junction
  • Massey
  • Glenn Dale
  • Fruitland
  • Eden
  • Parsonsburg
  • Princess Anne
  • Galesville
  • Severn
  • McDaniel
  • Mardela Springs
  • Price
  • Powellville
  • Showell
  • Bozman
  • Hebron
  • Lanham
  • Fort George G Meade
  • Churchton
  • Trappe
  • Willards
  • Edgewater
  • Oxford
  • Greenbelt
  • Linthicum Heights
  • Ridgely
  • Whaleyville
  • Galena
  • Allen
  • Arnold
  • Gibson Island
  • Odenton
  • Wye Mills
  • Bishopville
  • Upper Marlboro
  • Chester
  • Grasonville
  • Severna Park
  • Royal Oak
  • Wittman
  • Easton
  • Cordova
  • Gambrills
  • Marydel
  • Davidsonville
  • Hillsboro
  • Queen Anne
  • Crofton
  • Southern MD Facility
  • Mayo
  • Millersville
  • Barclay
  • Greensboro
  • Sherwood
  • Deale
  • Hanover
  • Riva
  • Harwood
  • Tilghman
  • Crumpton
  • Queenstown
  • Sudlersville
  • Centreville
  • Templeville
  • See All >

Services Offered

Appliances
  • Major Electric Appliance Install
  • Major Gas Appliance Install
  • Small Appliance Install
  • Appliance Repair
  • Microwave Oven Install
Cleaning & Maid Services
  • Clean Range & Hood
  • Clean Dryer Vent
Fireplace & Wood Stoves
  • Gas BBQ Install

Areas of Expertise

  • Appliance Repair And Installation
  • Drop Off Services--Drop Off Your Appliances To Be Repaired At Our Shop With No Service Fee!
  • Ultimate Customer Satisfaction
  • Sales--Service--Installation
  • New And Used Appliances For Sale! Delivery And Installation With Free Disposal Of Your Old Appliances!

Product Brands Used

  • Admiral
  • Amana
  • Asko
  • Bosch
  • Broan-Nu Tone LLC
  • DCS
  • Dacor
  • Electrolux
  • Estate
  • Fisher & Paykel Appliances, Inc.
  • Five Star
  • Frigidaire
  • GE Consumer & Industrial
  • GE Monogram
  • Gaggenau
  • Gibson
  • Hotpoint
  • Jenn-Air
  • Kenmore
  • KitchenAid
  • LG Electronics U.S.A., Inc.
  • Magic Chef
  • Maytag
  • Mielle
  • Roper
  • Sears
  • Sharp Electronics Corp.
  • Speed Queen
  • Sub-Zero Freezer Co., Inc.
  • Tappan
  • Thermador
  • Viking
  • Wards
  • Whirlpool Corporation
  • Wolf
  • See All >

Quick Facts

Business Hours
Monday:
8:00 AM to 5:00 PM
Tuesday:
8:00 AM to 5:00 PM
Wednesday:
8:00 AM to 5:00 PM
Thursday:
8:00 AM to 5:00 PM
Friday:
8:00 AM to 5:00 PM
(Please call to confirm)
  • Warranty Offered
  • Trip Charge
  • Credit Cards Accepted

Credentials

In Business Since: 2013
Memberships & Affiliations
  • Association of Home Appliance Manufacturers (AHAM)
  • CFESA, NASTEC, NARDA, SUBZERO MASTER TECHNICIAN, WHIRLPOOL CERTIFIED SPECIALIST, VIKING CERTIFIED SPECIALIST, WOLF CERTIFIED SPECIALIST,
Green Certifications
  • AHAM
Insurance
Type: General Liability
Amount: $0
Expiration: 01-04-2019
Type: Worker's Compensation
Amount: $0
Expiration: 11-23-2018
Type: Automotive
Amount: $0
Expiration: 05-29-2019
Awards
  • Viking Certified Specialist
  • NARDA Refrigeration Certification
  • AHAM Certification
  • AHS Warranty Certification
  • Samsung Certification
Screening
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

Community Involvement

Charity Events

How We Got Started

I chose to work in this industry because appliance repair itself is was becoming a forgotten trade, but now appliances are not disposable, and are cheaper to repair, than replace. With that on the rise, there was a select few companies that could repair appliances. I myself, having a family of 6; know how your household can come to a halt when an appliance breaks. So I decided to learn that trade, and became certified in all aspects. I started my company and named it Family First, because we understand the struggle it can be on a family when a machine goes down, so we make it a priority to have the appliance up and running as fast as possible..

We started in this industry in 2001.

We describe our business as Well established

How often should you maintenance your appliances?

Twice a year, Generally at the same time as daylight savings. Ask about our maintenance packages!

 

Photos
Family First Appliance Repair, LLC


My Work
2 Projects
Free Offer! Get disposal free when you purchase a new or used appliance or when we install a new or used appliance. Free Offer!
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Ratings & Reviews
Family First Appliance Repair, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 56
  Page 1 of 6
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3.0   |  
Review by in Greensboro, MD
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5.0   |  
Review by in Glen Burnie, MD
Prompt, friendly and reliable! Will call again! Thanks Alex!!!
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0.5   |  10-16-2018
Review by Susan N. in Galena, MD
Called them out to clean dry vents. didn't clean it fully did not have correct tools to do the job. disconnected hose for vent and didn't reconnect it causing dirt and steam to fill laundry room.
Response by Family First Appliance Repair, LLC: I do apologize for your service experience thus far, I am aware of this situation since the phone call you made to the VP of the company and then another follow up call that you made as well. Our technician serviced and cleaned your dryer vent on Sat 10/13, the technician ran a special brush head on our flex roods that is specifically made for dryer vent cleaning so that is the "correct" tool that we use for vent cleanings. While our tech was there your husband was there with him throughout the entire job and not once were any of these concerns brought to his attention, usually if there is a problem customer's will voice their complaint right there before the tech leaves the home. Now the tech did state that the vent was difficult to re-position and attach but was on and working when he tested it in front of your husband, that's not saying it may have popped off while you were using the unit. The phone conversation that you had with our VP you explained this and immediately we offered to come out that day to re-attach the hose and clean any mess that the vent may have made, you stated no that your husband cleaned it up, you then said the tech left a mess outside and in the laundry room and you have pictures, we asked if you could send those to us and you did not produce them, we then offered a 50.00 return since the cleaning was not to your satisfaction but yet again you declined. There were 2 standard resolutions offered to you and you simply declined them, if we did not do the job to your liking we honor our work and try to accommodate customers in any way we can. Our work is also warrantied for 60days as well. Please let me know if any of these resolutions you have declined will work for you, I do apologize but we will not refund the entire amount you asked for back because we did produce a service for you to our company standards and which your husband agreed it was satisfactory when our tech left. Please reach out to us at any time so we can resolve your complaint with an agreeable solution for both parties. Thank you
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4.5   |  
Review by in Glen Burnie, MD
The Family First tech called in advance to say what time we can espect him. Upon arrival he quick identified the issue with the dryer and explained he had to order the part and that it would take a few days. We then scheduled follow up return to install.
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5.0   |  
Review by in Glen Burnie, MD
I would tell my family and friends
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0.5   |  09-13-2018
Review by Denisse D. in Pasadena, MD
After the repairman came and checked thermostat he told me it was operating fine and found a wheel that cost 150.00 for repair that needed to be replaced. I kindly accepted and paid. He told me to reset dryer and if it gives failure code just reset and it will be fine. I work out of town so I didn't get to use the dryer for the first week. I came home and, needless to say, the dryer failed miserably. After the serviceman called the previous company scammers, he made himself look like the underlying scammer himself. I called the company back with error code for the second time on dryer. Sent the same repairman out the following week. He looks at the dryer and says oh you have a bad thermostar. I said well geesh, really???? I've only been trying to get that fixed for a month now and I think we have a communication problem going on because the very first phone call I gave the error code and problem. He apologized and said he was putting a rush on the part and would be back before Friday. It's now Tuesday. I call and they put me on hold to review notes. I had no problem. Then he hits the wrong button and I'm on a conference call he is unaware of I am now listening in on. They said tell her we canceled her order and if she gets mad or starts arguing about it hang up. Another man says "oh Boy" she's not gonna be happy. He said don't worry about it. Tell her and just hang up on her. I will be filing a complaint with the Maryland home improvement commission today and would say what a disappointment in how they operate a business.
Response by Family First Appliance Repair, LLC: I do apologize for the experience you are having, I can assure you that no one in this company would say that and if they did I will hold them accountable to the highest discipline action I can per company policy. The initial visit the technician could not verify any code on your dryer so he did a master rest on it anyway and explained if it happens again how to reset it, but what he did find was a blown bearing in your roller wheel and explained that to you before you accepted the estimate. On the second visit the error code was present and he could properly diagnosis it as the thermistor, being that code was not present the first time we can not get a proper diagnosis on that issue but a secondary issue was found with the roller wheel, per my technician you explained your frustration to him by insulting him and his experience by calling him names. Your service was suspended because of this I do not appreciate and will not tolerate verbal abuse towards my technicians or being called "scammers" as our reputation of the top 3 service providers in Maryland can prove that we are certainly not. If you would like to file a complaint I will be happy to address these issues with MD commission as all of our service records are documented and time stamped. Thank you and have a good day--Ed Dobbins, President
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5.0   |  
Review by in Centreville, MD
Awesome staff and technician
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4.0   |  
Review by in Annapolis, MD
i was slightly disappointed in the work but the price was very reasonable.
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5.0   |  
Review by in Arnold, MD
No.
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5.0   |  
Review by in Berlin, MD
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Showing 1-10 of 56
  Page 1 of 6

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