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Family First Appliance Repair, LLC

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11 Years In Business

Company Details

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Contact

637 Railroad Ave.
Centreville, MD 21617
https://www.facebook.com/familyfirstappliancerepair/

Hours

  • Mon: 8:00 AM - 5:00 PM
  • Tue: 8:00 AM - 5:00 PM
  • Wed: 8:00 AM - 5:00 PM
  • Thu: 8:00 AM - 5:00 PM
  • Fri: 8:00 AM - 5:00 PM
  • Sat: Closed
  • Sun: Closed
View All Details & Credentials

Service Details

    Areas of Expertise

    • Appliance Repair And Installation
    • Drop Off Services--Drop Off Your Appliances To Be Repaired At Our Shop With No Service Fee!
    • Ultimate Customer Satisfaction
    • Sales--Service--Installation
    • New And Used Appliances For Sale! Delivery And Installation With Free Disposal Of Your Old Appliances!
    View All Offerings and Cities Served
    Deals

    Cost Information

    • Warranty Offered
    • Trip Charge May Apply
    • Credit Cards Accepted
    • Free Offer

      Free Offer! Get disposal free when you purchase a new or use ...

      Claim This Deal

    Ratings

    4.0
    58 Verified Reviews
    • 5
      35
    • 4
      10
    • 3
      4
    • 2
      2
    • 1
      7
    Showing 1-10 of 58 results
    5.0 Charman Z. Arnold, MD
    5/4/2020

    Great experience with this company. Rather than trying to sell me on costly repairs, the technician pointed out I could get a new washing machine for as much. So I did, love my new machine and will definitely use this company in the future.

    5.0 Kelly B. Linthicum Heights, MD
    4/18/2019

    3.0 Steven S. Greensboro, MD
    11/4/2018

    5.0 Charles K. Glen Burnie, MD
    10/25/2018

    Prompt, friendly and reliable! Will call again! Thanks Alex!!!

    0.50 Susan N. Galena, MD
    10/16/2018

    Called them out to clean dry vents. didn't clean it fully did not have correct tools to do the job. disconnected hose for vent and didn't reconnect it causing dirt and steam to fill laundry room.

    Response from Company:

    I do apologize for your service experience thus far, I am aware of this situation since the phone call you made to the VP of the company and then another follow up call that you made as well. Our technician serviced and cleaned your dryer vent on Sat 10/13, the technician ran a special brush head on our flex roods that is specifically made for dryer vent cleaning so that is the "correct" tool that we use for vent cleanings. While our tech was there your husband was there with him throughout the entire job and not once were any of these concerns brought to his attention, usually if there is a problem customer's will voice their complaint right there before the tech leaves the home. Now the tech did state that the vent was difficult to re-position and attach but was on and working when he tested it in front of your husband, that's not saying it may have popped off while you were using the unit. The phone conversation that you had with our VP you explained this and immediately we offered to come out that day to re-attach the hose and clean any mess that the vent may have made, you stated no that your husband cleaned it up, you then said the tech left a mess outside and in the laundry room and you have pictures, we asked if you could send those to us and you did not produce them, we then offered a 50.00 return since the cleaning was not to your satisfaction but yet again you declined. There were 2 standard resolutions offered to you and you simply declined them, if we did not do the job to your liking we honor our work and try to accommodate customers in any way we can. Our work is also warrantied for 60days as well. Please let me know if any of these resolutions you have declined will work for you, I do apologize but we will not refund the entire amount you asked for back because we did produce a service for you to our company standards and which your husband agreed it was satisfactory when our tech left. Please reach out to us at any time so we can resolve your complaint with an agreeable solution for both parties. Thank you

    4.5 Michael lee T. Glen Burnie, MD
    10/1/2018

    The Family First tech called in advance to say what time we can espect him. Upon arrival he quick identified the issue with the dryer and explained he had to order the part and that it would take a few days. We then scheduled follow up return to install.

    5.0 Bryan J. Glen Burnie, MD
    9/26/2018

    I would tell my family and friends

    0.50 Denisse D. Pasadena, MD
    9/13/2018

    After the repairman came and checked thermostat he told me it was operating fine and found a wheel that cost 150.00 for repair that needed to be replaced. I kindly accepted and paid. He told me to reset dryer and if it gives failure code just reset and it will be fine. I work out of town so I didn't get to use the dryer for the first week. I came home and, needless to say, the dryer failed miserably. After the serviceman called the previous company scammers, he made himself look like the underlying scammer himself. I called the company back with error code for the second time on dryer. Sent the same repairman out the following week. He looks at the dryer and says oh you have a bad thermostar. I said well geesh, really???? I've only been trying to get that fixed for a month now and I think we have a communication problem going on because the very first phone call I gave the error code and problem. He apologized and said he was putting a rush on the part and would be back before Friday. It's now Tuesday. I call and they put me on hold to review notes. I had no problem. Then he hits the wrong button and I'm on a conference call he is unaware of I am now listening in on. They said tell her we canceled her order and if she gets mad or starts arguing about it hang up. Another man says "oh Boy" she's not gonna be happy. He said don't worry about it. Tell her and just hang up on her. I will be filing a complaint with the Maryland home improvement commission today and would say what a disappointment in how they operate a business.

    Response from Company:

    I do apologize for the experience you are having, I can assure you that no one in this company would say that and if they did I will hold them accountable to the highest discipline action I can per company policy. The initial visit the technician could not verify any code on your dryer so he did a master rest on it anyway and explained if it happens again how to reset it, but what he did find was a blown bearing in your roller wheel and explained that to you before you accepted the estimate. On the second visit the error code was present and he could properly diagnosis it as the thermistor, being that code was not present the first time we can not get a proper diagnosis on that issue but a secondary issue was found with the roller wheel, per my technician you explained your frustration to him by insulting him and his experience by calling him names. Your service was suspended because of this I do not appreciate and will not tolerate verbal abuse towards my technicians or being called "scammers" as our reputation of the top 3 service providers in Maryland can prove that we are certainly not. If you would like to file a complaint I will be happy to address these issues with MD commission as all of our service records are documented and time stamped. Thank you and have a good day--Ed Dobbins, President

    5.0 Jack F. Centreville, MD
    9/13/2018

    Awesome staff and technician

    4.0 Joanna W. Annapolis, MD
    9/8/2018

    i was slightly disappointed in the work but the price was very reasonable.

    Photos

    Family First Appliance Repair, LLC
    17
    USED APPLIANCES
    7
    Our Centreville Location

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