Family Moving and Storage, LLC

Choosing a moving company was a last minute decision, due to my work schedule. In selecting Family Moving, they offered the best rate and Availability to accommodate my schedule. My son told me all went well with the move (everything was unloaded into our new place). Upon my return home and after unpacking I discovered my 75 inch tv was ruined due to the weight of a heavy object. Both my tv?s were in boxes designed especially for transporting tv?s (padding), the movers somehow managed to drop something heavy enough to crack the screen on one side. Also, there was damage to a piece of art and a nasty dent in my trash can. Upon this discovery (Friday evening) I called to report the damage by leaving a message. I called back on Monday and spoke with a young lady who could NOT have cared any less about my concerns, she even stated how I signed an addendum which states items could be damaged in the move?and that comes with a move! With hesitancy she told me she would need to speak to the manager about it because I could have broken my tv when I moved it to storage. I asked what needed to be discussed? When it became obvious she had no intention of making a sincere effort to help, I stated ?you?re bonded and insured, right??, she stated they were licensed and insured. So I as isn?t the insurance for purposes such as this? Her demeanor quickly changed as she asked if I would like to file a claim. She then asked if I knew the weight of my tv because the they would only pay .60 per pound up to 200 lbs. I mentioned how displeased I was with her lack of interest in helping me when she assumed I was uninformed, she blamed it on her sinuses. I will add the following because I want to be fair; in my initial and follow-up calls, I spoke with Gabriel, he was really pleasant and was part of my decision to allow them to move my belongings. In previous moves I have typically moved my things because I was always worried that movers would not treat them as their own, I was correct in this case. I?ve filed a claim and is hoping they will make me ?whole?.

Even the owner son stop by to check on how things were going. He ended up helping out for a while. Highly recommended.

I had a small job I needed done and they came out within hours to help! Wonderful people.

What a team!! They were friendly, professional, punctual, and took care of everything!! They were fantastic when I had a hefty thing to carry up five flights of stairs. I highly recommend Family Moving.

We had to move out of our old place without notice. Family Moving came out the very next day, I had nothing prepared, and they took care of it all. The guys were amazing, they even were interacting with my 4 y/o son, who was kind of in their way, but they even let him â helpâ . Overall it was an amazing experience.

I had large studio mirrors to move. Many movers did not wish to take the risk of moving the mirrors. Family Movers took it on and did a great job. Also, booked it during the busiest time for movers, end of the month. They had a slot for me. Thank you!

The price was quite different from the quoted price. You would expect a difference with a site unseen estimate but it was over three times higher than we expected. Overall, the move went great. The men were very professional and thorough we were quite satisfied

Very professional, responded quickly, thorough estimate that was correct. Suggested 3 men which was the right decision to get the move completed. Men arrived on time, friendly and worked hard thru the hot weather to finish earlier than planned. 10 stars!!

I hired Family Moving and Storage to move some items from my mother's house to a storage unit. I am located in another state, but they were great to deal with over the phone. They were professional and efficient on the job, and actually got us into their schedule on very short notice. It was nice to feel like my mom was taken care of, even without me being there in person.

Great, pleasant attirudes