Family Van Lines, Inc
About us
Family Van Lines has long been recognized as one of the top Moving Companies in the Tri-State area. We have grown over the years to include Southern California, Washington State and Oregon! We are a proud member of the Home Advisor and Angi’s List Network of Authorized and Approved Movers. Whether you are moving next door or across the country Family Van Lines is your one-stop-shop for all your Residential, Office, Warehouse, Light Industrial, Heavy Equipment and Auto Transportation needs! We began in Home Relocation and that continues to be our primary focus. We are still a family owned and operated Mover and we strive to make our customers as comfortable as possible during every phase of your Move! Our philosophy combines 1st class customer service from friendly folks you will be happy to have in your home! We aim to please, call us today! Let us show you just how easy your move can be when you join the Family Van Lines Family!
Business highlights
6 years of experience
Services we offer
Long Distance Moving, Much More, Just Ask!
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
2.916 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 38% | ||
| 6% | ||
| 13% | ||
| 13% | ||
| 31% |
Showing 1-16 of 16 reviews
Rue M.
May 2023
Warning: Please read about this company. Employees should not be subjected to a background check or drug testing. 4/26 This company showed up at my home. To complete my move, when I left to go get the money orders for the balance, someone took my gun. I filed a report with the police. I reached out to the company and spoke with the manager, Desmond, and advised him of the horrible moving experience and my taken gun. Asking him for the names of the movers to prove to the police officer. Now he cannot provide that information. Desmond advised me that this was not the first time that items had been reported taken down, and they have had movers reported as liars, and I would have to have the police department contact them for the movers names. I advised the manager that Mohammed and Will were definitely smoking weed on the job, as I saw someone else report it in their comments, and he asked me if I had proof. I called him, and he asked me himself if I could get him some weed. Customer Service Manager Desmond still has not reached back in regards to drug testing drivers to confirm. It seems like now multiple customers are telling you that your drivers and movers are getting high on the job. THE MONENT THEY PULL TRUCK UP TRYED TO GET MORE MONEY. FIRST, THERE WAS THIS IS MORE THAN WHAT THEY REMOVED. I added nothing else. He simply walked in and looked around. THAN He asked me if I have boxes, and if not, that is more for boxes. I tell him I paid the extra amount for 25 30 boxes. All to find out that they just did not come with the supplies needed. Total of 11 boxes; the rest were pieces for TVs or computers. I had container and suite cases, thankfully, but they left them in my room closet. So what I ended up having to do was pack my car down with stuff that was paid to be on a truck, on top of my kids. BROKEN FURNITURE, A TAKEN GUN, AND A LARGE BILL WITH AN E-MAIL ADDRESS FOR CLAIMS OF 60 CENTS PER POUND What a joke! If you are a single woman, please stay away; they will take advantage of you at your cost and your loss. THEY ALSO SAY THAT IF YOU OFFER A GOOD RATE, THEY WILL OFFER A GOOD DEAL. ALL LIES. Use a different company.
Kyle K.
Nov 2022
Foremen, actual movers were ok. Dispatchers/owners were very reasonable in their price negotiations. Their customer service guy, Desmond, was great throughout, definitely the company's best asset.
Travis S.
Aug 2022
Even though we gave them a tip twice and we helped them unload the trucks, they forgot to load some stuff and now I have to pay more to go get he stuff and they do not want to be responsible for it.
Ken B.
Jul 2022
My experience with this company was horrible. The experience with the sales rep was fine until I found out she mislead me. She never told me I would have to pay cash after the initial deposit. Customer service experience was not just horrible it was disturbing. I'm not sure how a company stays in business functioning the way this one does. The movers would not take our items out of the truck until I went to get money orders - cash - to pay the balance of the very expensive move. When I got back from getting the cash I found them in the truck getting stoned. They broke many items. Two of the movers got into an argument that almost turned into a physical altercation in my new house. I would not recommend this company
Response from Family Van Lines, Inc
"Ken, we are so very sorry for the disappointment in your move. After waiting for over 2 hours for you to secure and provide the payment for the move the Movers spent that time chain-smoking cigarettes in the cab of the truck waiting for you. Both movers deny using any drugs but rather smoke cigarette after cigarette while waiting to unload your household items for over two hours. The Movers we had on site with you have worked together for several years and although they do have a native language that is rather harsh sounding to American ears they have never fought and choose to continue to work together job after job. We hope you have found the claims process easy to navigate as you do have insurance included in your move to cover damages. We are very sorry for your disappointment with your move."
Kate R.
Jun 2022
Scheduling was terrible- we called to confirm our move and they were surprised?! The guys who did the moving were quick but that is because our stuff just got thrown in boxes. It was a really expensive move for low quality service.
Lance O.
May 2022
Delivered 60% of our household goods on time. The remaining 40% did not arrive for another 6 weeks. Slept on the floor for 6 weeks because we had our mattress but not the bed. We were repeatedly promised that it was on the way but it was not. The packing job was awful with things thrown in boxes randomly. About 80% of our prepacked bins arrived smashed. We were not offered any compensation for not meeting the terms of the contracted time delivery. To rub salt in the wound, we were demanded to pay the remainder of the delivery fee of over $5,000 in cash upon the arrival of the 60% of our household goods. So we had paid 100% of the cost but only received 60% of our household goods.
Response from Family Van Lines, Inc
"Dear Lance, we are so very sorry for the challenges we had delivering the final portion of your move. At the height of the moving season we did have some trouble delivering from WA to the East Coast we are sorry this impacted you and your family and hope you have settled into your new home."
Drouin M.
Apr 2022
Family Van Lines moving was phenomenal. They went over and beyond my expectations, they wrapped and protected every single piece of furniture, they took their time and took care of all the items, so nothing was damaged. Great Job.
Dennis S.
Feb 2022
I paid extra to have boxes for paintings and china which were not provided. I requested a partial refund on several occasions but I am still waiting for the refund check after my request in early January 2022. Now, I am told that the refund check will only be mailed once I agree to change my ratings of Family Van Lines on various websites which reflected my not only my frustration with the delayed response for a refund for services not provided, but also my overall evaluation of my experience of hiring Family Van Lines. Some things they did fine, but when it came to receiving my partial refund, they have not lived up to their high ratings on Angi. I recommend that you keep looking for a moving company rather than selecting Family Van Lines. Good luck with your move.
Response from Family Van Lines, Inc
"We are very sorry for your trouble. Your refund is on the way."
John H.
Feb 2022
Worst moving experience. Others could not believe the issues we were having. Communication was atrocious. Boxes were delivered upside down. Movers forgot to unload some items and had to return with them then next day only because we kept hounding customer service. They raised the cost three separate times - initial inventory cost; then a price increase when inventory was finalized although no items were added; then an additional price increase the day of pickup because the subcontracted movers did not again with the cost to move the specified inventory.
Response from Family Van Lines, Inc
"Dear John, we are sorry for your disappointment with your move. The 2 tool boxes that the guys left on the truck were returned the day following your delivery. Not because you "hounded customer service" but because they drove 4 hours to their next delivery before they realized their error. The following day they turned the tractor-trailer around and delivered your toolboxes. Moves can increase in cost due to changes in inventory and splitting your items between two different states for delivery did make things complicated for both of us, but in the end, you only pay for the space your items take up in the truck. The final inventories reflected items that had been left out. The cost of the move only went up based on increases in volume. We are sorry for your disappointment."
Anna K.
Jan 2022
Absolute pleasure dealing with. Prompt, sufficient, quick, wrapped and what not. I had them multiple times, my absolute go to- whether itâ s your home or business- look no further. I have had terrible experiences in the past with other companies, so no more! Iâ m sticking to these guys! Went over the top and beyond my expectations! Thank you! P.S. your name matches someone Iâ ve had in the past that operate in Tri State area- (or they match other companiesâ names), at times you might be confused with someone else that I had horrifying experience with. See if itâ s something youâ d like looking into. Other than that, please stay and donâ t go anywhere! I have an upcoming move to Florida that I will need you for! And again, thank you for everything!
Edith P.
Jan 2022
total lack of communication between department
Dave H.
Dec 2021
I moved over a month ago (from So. Calif to Portland, OR), and they STILL have not delivered my furniture and other belongings. It is very difficult to get them on the phone, and when I do, they keep telling me We need to wait until our van fills up with other orders before we can make the drive up there and also blame the holidays for the delays (I am writing this in late December 2021). I went in knowing that my belongings would be moved with other people and so it would take some time, but as I say it is been a WHOLE MONTH with no end in sight!
Response from Family Van Lines, Inc
"Dear David H., We are very sorry for the delay in the delivery of your items. Such a delay in delivery is extremely rare for Family Van Lines. Your items have long since been delivered and we wish you only the best in your new home in Portland."
Cindi I.
Nov 2021
This company was amazing to work with. Made my life so easy since everything else has been an absolute struggle. I can now breathe.
Paul R.
May 2021
They went over and beyond my expectations, they wrapped and protected every single piece of furniture, they took their time and took care of all the items, so nothing was damaged. They were excellent.
Margaret
May 2021
A crew of 3 people came to help me move. They were extremely efficient, moved quickly, and were incredibly effective at packing the van used to move my belongings. I was impressed with their performance and unloaded it all delivered it safely. I didn't even know how much stuff I had until they took it all out! Dimitry was very kind and professional, very thoughtful, and helped me when I needed a wardrove box that I didn't have, he provided it and was a pleasure to deal with! I appreciated their extra effort, such as in getting a dresser up to a second story. The team worked effectively together! The job took a bit longer than both of us expected, but they worked until it was completed!
Ivanna D.
May 2021
Friendly, customer service oriented, professional. prompt.
Licensing
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FAQ
Family Van Lines, Inc is currently rated 2.9 overall out of 5.
Family Van Lines, Inc accepts the following forms of payment: CreditCard
Yes, Family Van Lines, Inc offers free project estimates.
No, Family Van Lines, Inc does not offer eco-friendly accreditations.
No, Family Van Lines, Inc does not offer emergency services.
No, Family Van Lines, Inc does not offer warranties.