Felgemacher Masonry, LLC

They were professional, helpful and reliable.

Jericho was able to come earlier and called to see if that was ok. He was very personable, yet professional. Work was done well, quickly and a graphic showing details of the inspection was emailed within a few hours.

I gave them $200 on 5/18/20 "to secure a place on their schedule". It is now 8/6/20 and I am still waiting to be put on their schedule. I have called 5x and each time I get a run around stating, "oh the weather has been so rainy", or "oh I'll have someone call you to put you on the schedule". I have had no calls, still not on schedule and I don't know what its doing in Buffalo, but in Rochester we had one of the driest months of July. It was so dry our lawns burned up so we haven't had that much rain that I can't even go on the schedule. I hired them to put a new crown on which would require scaffolding and pouring cement. I would never hire them again and if I didn't have $200 invested all ready, I would hire someone else. The only reason I had them come to give me an estimate was because of Home Advisor but needless to say, this was a very bad move. I could have hired 3 other vendors and had the work done several times over by now. I rushed to get the chimney cleaned the end of May as Patrick, their sales tech, gave me an estimate of June time frame to do the work. Extremely disappointed. I'm starting to think this is all a scam!

Timely, efficient and helpful.

Very professional and knowledgeable. He answered all of our questions and gave us good suggestions.

nothing

Excellent work, professional, and timely. Thanks Home Advisor for the recommendation. Thank you Felgemacher for a job well done.

Very professional, polite & courteous. Explained in detail everything I questioned about the inspection of my chimney including showing me the inside of my chimney on a camera. Would hire again.

was not the cheapest but was the best value. Staff thoughtful, polite and knowledgable

I am totally satisfied.

great service, professional crew and overall great value

The guys were early, quick and clean. They we're professional and made every effort to answer every question I had.I was so glad there was no mess.Thanks to Pat and Eric I can enjoy a fire in my home.

This company came to clean my chimney. I believe that is not their main job. I told them I just purchased the house and they should have made sure I knew how to use it properly. They charged me for a video service cleaning I did not see. They should show you what they see. They did not check my flu, or if they did they mentioned nothing about it. I asked them about the size, if it was suitable and they said they it was small and the fire might come out the top and how to put the wood in. I wish they could have given more information. Also, they could have told me that the grate was broken instead of putting it back in. Finally, they emptied their shop vac on my driveway and tried to clean it up. It was a mess. I would not hire them for cleaning a fireplace.

company very good and would hire them again.

I tried to be sympathetic because the guys were young and learning. They lost the check we paid for the service, the screen in the firplace wasn't cleaned, we discovered after they left why our house stinks...the chimney leaks, they came back to measure for a chase cover and didn't bring a pen for the measurements, and then had to return twice to get the complete measurements. Seriously? I think I could have done a better job. Now we are looking for someone else who knows pre fabricated chimneys and what to do with them!

Quick and easy, the service was convenient and informative.