Fence Dynamics

My biggest issue was with the quality of the customer service and weren?t very upfront about the issues they had processing a permit. First, they sent me the wrong one over email. Then they mailed me the new one, but didn?t get delivered because they wrote the wrong address. After waiting for the mail, I had to email asking what the hold up was, then they told me it was returned to them and had to mail it again. Finally I received the permit with no return envelope and they asked me to scan it back to them! Why wasn?t it sent over email like the first time? Every week I had to ask for updates instead of them letting me know there was a problem. The salesman told me I was looking at a six week time frame. It ended up being closer to two months before I was even put on the schedule. Not to even mention the scheduling issues. They kept calling me and asking me about scheduling but only offered me times one day ahead! I work full time and need a notice. The fence is in now. It?s a fence But the sales men and the construction workers failed to let me know until the end there would be a huge gap between the preexisting back fence and this new one because the way the old fence tilted. If I knew they couldn?t close the gap I would have wanted to put a new back fence up as well. Wish I went with someone else, but I got conned into putting a deposit down on the quote day and it was too late to do more research.

Quality work! Worth every penny! Professional all the way around! I would hire them recommend them to anyone!

Angel was very professional and helpful. I had a budget and he suggested practical ways for me to have my project done and still save. Loving my new privacy fence.

Unfortunately, poor communication between the client, installers, salesman, and office personnel. I feel this company could have taken the time and effort to walk me through the process with clear communication and information. I am a first-time homeowner with no experience in this area and felt left out of the entire operation. This could and should have been an exciting journey for me. The lack of communication, the precise start and finish dates, and lack of explanations or interest for my issues and concerns, left me clueless. I never want to feel like that again and have learned a few things in this process. The company did reach out to me with a sincere apology and gift card offer. The finished product looks great.

They were great

Very thorough and professional.