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Learn about our screening process

13 Years In Business

Company Details

  • Bilingual
  • Veteran Owned

Contact

4703 Shavano Oak, Suite 100
San Antonio, TX 78249

Hours

  • Mon:
  • Tue:
  • Wed:
  • Thu:
  • Fri:
  • Sat:
  • Sun:
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • Faucets, Fixtures and Pipes - Repair or Replace
  • Water Heater - Install or Replace
  • Water Heater - Repair or Service
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Trip Charge May Apply
  • Credit Cards Accepted

Ratings

3.6
10 Verified Reviews
  • 5
    7
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    3
Showing 1-10 of 10 results
1.0 Danielle B. La Porte, TX
9/10/2021

Horrible customer service and timing with this whole project of installing our water softener. Tech were always late by like 1-3 hours. We are on our 2nd Friday in a row and the work is still not done. The first Friday they showed up unannounced and the lady Dominique argued with me over the phone about her scheduling them. She was unprofessional and rude. The excuses they have for being late were Covid, warehouse was locked or a tech was not on time. Mind you we have to stay home all day and get nothing done because they need access to the house inside. The manager will not call me back. We have paid in advance and it?s been a mess. Work is still not done. Dominique still argues with us about excuses on why things are delayed. I could recommend this company to anyone. The techs that are here even said the office in San Antonio always get them in a bind with the homeowners and they have to take the raft of it all. Fix your customer service and stop calling customers the morning of to tell us there is a 3 hour delay and your techs show up 4 hours late and the work carries into another week.

Response from Company:

Your complaint and file has been reviewed by management and they have contacted you to resolve the issue brought to our attention. We are sorry for any inconvenience rescheduling your appointment may have caused and want to thank you for allowing us the opportunity to work through this with you. Best Regards Fidelis Plumbing.

5.0 Salvatore A. San Antonio, TX
7/2/2021

Professional and provided all the information we needed to make an informed decision.

Response from Company:

Thank you for providing great feedback. Fidelis Plumbing is excited that we are able to help you with your plumbing needs. We look forward to being your Plumbing company in the future.

0.50 Kathy W. San Antonio, TX
5/18/2021

Fidel is plumbing opened up 3 walls, capped my entire hot water supply off and left, saying they would return the next day. They did not return and did not return my phone calls. Finally spoke to them on the third day when they quadrupled the estimate and said they would come back 4 days later. Totally unacceptable! All the holes are still there no hot water and now trying to get a different plumber.

Response from Company:

Hello Kathy. Thank you for reaching out to us. Our office has been trying to get in touch with you since the first Plumber was at your home so this issue can be resolved. Please contact us at 800-371-1910.

4.5 Benjamin C. San Antonio, TX
3/25/2021

Good demonstration very simple and easy to understand the sales rep was very helpful in explaining everything

5.0 Areg S. Manor, TX
11/20/2019

TJ was and his crew hooked us up very well! Very happy with our decision!

5.0 Lewis P. San Antonio, TX
6/21/2019

0.50 Selassie T. San Antonio, TX
6/19/2019

They had called saying they were 20 minutes late, which was fine but after I saw the Fidelis Plumbing truck come in and then out of the complex parking lot and they did not answer my calls I am dissatisfied with the company.

4.5 Alvaro G. San Antonio, TX
6/17/2019

5.0 Rene C. San Antonio, TX
6/15/2019

Very knowledgeable about what they were going to do and did not scare me into doing something i didn t need or like act like a salesman and try to sale me anything I didn t need. Going to remodel my bathroom soon plan to call them to do the plumbing work. Mike and Justin very good employees.

5.0 Alton O. Luling, TX
6/12/2019

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