Fireside Home Solutions, LLC

After 6 years of being a loyal customer to this company I canâ t express the disappointment of how horrible their customer service has been. I have bought over 20 fireplaces from them and the last few projects I have had with them been nightmares. They not only held my project up for 3 months giving me the run around after I had already purchased 4 fireplaces from them, but also came to my project 2 times with the wrong material. Scorpio was not straight forward with the facts they actually never had the material I was looking for and Barbara was also was not very helpful on helping with giving any answers to my issue. The manager Mike never returned my calls after I left messages. I finally as a last attempt (after being blocked from Scorpio) decided to reach out to another store manager Kathryn who was polite and assured she would get to the bottom of my issue but once again that was a dead end. She never returned my call nor did she answer my calls to her. Needless to say if they will do this to a loyal customer imagine how they will treat you. Donâ t spend your money with companies that do not value you as a customer.

Good customer service. Very easy process and good quality.

The young man was very polite and did his job very well. Surprised me that it was only one person to do the job but he got it done in three hours. Knew what he was doing

Easy to work with, timely responses, and overall, really good people.

Work well done

I would have given them more than 5 but it took so long for them to get the door in. I realized they were at the mercy of the supplier but I thought it was too long.

They did exactly what they said and on the day they said they would do it. Very professional.

My garage door had an issue with the Springs after installation they quickly came out and fixed it

Great customer service. Bryan Hunt came out right away and emailed me the options the same day. Great customer service. The price was much lower than I thought it would be. Carlos did the install and he was punctual and obviously has pride in his workmanship. He came out on New Years Eve morning to do the install. Great experience all around.

My wife and I wanted to update our house and thought that we would start with the garage door. We met with Bryan Hunt and told him what we wanted and he would send us some options. As most people do we also shopped around. Bryan was the only person to follow-up on a consistently throughout the whole process. This guy values client satisfaction and would do business with him anytime.

Mr.Hunt was very professional and accurate in the explanation of the work to be done,and what the time frame would be in the completion of the job. The installers were very personable and very persise on their measurements. I would highly recommend Fireside Home Solutions to anyone that would be in need of any of their services.

New garage doors and openers. Got the install done quickly and cleaned everything afterward. Very pleased.

Everyone at Fireside was very responsive and communicative throughout the process. Bryan was great - not only with the initial consultation, but coming back to ensure that we had prepared everything correctly and were ready to go. I appreciated everyone who helped along the way!!

Prompt, professional, great communication.

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Nice Transaction

Brian and the whole staff was superb. I was comfortable dealing with them. They know what they are doing I will definitely recommend to other customers. 👍

Mechanic showed up on time, worked efficiently, cleaned as he worked, and gave a demonstration at the end to ensure satisfaction.

We received prompt and quality customer service. We absolutely love our new garage doors.

Easy Professional

Very professional and hassle free. They worked really well with my busy schedule and definitely very knowledgeable. Zero complaints. Highly recommend and will seek them for additional projects

I can't give the folks at Fireside higher praise. Quick, courteous, and thorough.

"were very courteous and did a great"