First Class Building & Remodeling, LLC

We had a flood in our basement back in December a week before Christmas. It was devastating!!! A new finished basement ruined and damage that is unexplainable. We called First Class for help and guidance. Without going into long details, all I can say is that Glenn the owner put us at ease and showed empathy to the situation at hand. He provided a detailed outline of the project with exceptional communication and assured us that the basement will look the same as before. Not to mention the mobile showroom that they have. Glenn brought this mobile showroom to our home and we were able to pick out the flooring on the spot. This is huge because we didnâ t have to go to a store and bring home a bunch of samples to decide on a color. We just took some samples from the mobile showroom and matched a color within minutes. So convenient and less stress on making decisions. Just a genius idea and therefore comes the name â First Classâ . This was not an easy project but the First Class team not only made the basement look as before but even better in my opinion. We are grateful for everything the First Class Team did for us during this time. Always available when needed including weekends. We would highly recommend them for any project. Thank you again for everything!!!

Glenn and his team did a great job with my deck railings and skirting project. The skirting project required a great amount of attention to detail and Glenn was attentive to all of my aesthetic requests. glenn’s subcontractor Idier was also very nice and skilled. I would highly recommend First Class Building and Remodelling for any home improvement projects.

I've used this company for several home projects (and one automotive project) for over 2 decades. Never had a problem.

Glenn Hickman of First Class Building & Remodeling has recently replaced my old, very sick deck with a beautiful new one. I admired his attention to detail. There was no effort spared to make it as beautiful as it is now. It makes a big difference to the appearance of the house and is a pleasure to use everyday. For any other projects I might have, I will not hesitate to work with Glenn Hickman and his team again. Thank you for a great job Brigitte Nioche

Glenn has been great though the whole process. He took my vision and turned it into exactly what I wanted. He was able to show me a virtual drawing of what my renovation would look like before we even signed a contract. He provided a very detailed timeline and has stuck to that timeline. His crew of workers have been so polite and they clean up after everyday. There are no hidden costs, everything is itemized upfront. Glenn is very accessible and responds within the hour. We highly recommend First Class Building and Remodeling

Working with Glenn, Anna and his team was a very seamless experience. They made great suggestions that were aesthetically appealing and cost efficient. We had a general idea of how we wanted our basement to look, but the finished product exceeded our expectations! They always met their contractual obligations, often ahead of schedule. Good craftsmanship, and good communication. We LOVE our new basement!

Waste of time. Glen was quick and responsive to show up to initial meetings and take a $500 non refundable retainer fee. Hesitant at first, but believed I would get some real service. Far from it. Not long after cashing that check, Glen showed little urgency or attention to detail. And over 25 days from the initial meeting, I still had no real quote or timeline. I received a couple of computer assisted drawings and saw some pictures of previous work but that was a waste since my project was a simple rebuild. Bizarre since I have been ready since day 1 to sign, choose materials, leave a deposit and lock in dates - but he showed zero urgency to move things along. Maybe he has bigger projects to focus on but he did cash that retainer fee quickly. Communication is terrible and respect for your time does not exist. He might do good work here and there, but not professional. Good luck out there.

My husband and I have just signed a contract with First Class Building and we are very excited about it. We expect the project to begin sometime later this month or early next month and Glenn projects the job to be completed by October. So far, Glenn and Anna have been incredibly delightful to work with. Glenn is deeply passionate about what he does. He is super creative and very knowledgeable. He has given us some clever suggestions and is doing a great job steering us in the right direction as far as design goes. We expect a fantastic outcome. We’ve seen the work Glenn and his team have done in the past and can’t wait to see what magic he does with our home. Both Glenn and Anna are very detail oriented and über organized. Looks like we will know what’s happening every step of the way. I will be writing a follow up to this review in the coming months.

Do not waste your time here. Glenn is not only too busy to manage your project (we had a $25,000 project here), but is also happy to take $1,000 from you for a few drawings, and calls, as well as estimates for which he notes on their profile as free. (which contained errors to be honest) We had a project with some required effort for permits as many owners need. He simply was not able to help us until he got another chunk of money from us and was it worth his time. Many times being told he was very busy and could not manage our project. Clearly not to busy to cash our check.

Dealing with Glenn and his team was effortless... clear communication, managed expectations and great result on schedule as promised.

Finished product is very good.

It was a pleasant experience - small family business but very reliable and responsive.