First Garage Door and Gate Repair.

Great company !!! Really happy I found First Garage Doors and Gates They came same day , they replaced my old door with a Beautiful new carriage house door Style. I found them honestly and reliable Really easy to work with I will highly recommend them to anyone, friends and family (and I already did) Thank you again !!

I had my old garage door replaced by First Garage Door and gates end of December, 2020. In June, about 6 months later, the garage door only opens up to 1 foot. I called Jonathan on Friday, June 18th and he tried to diagnose it via Face Time and could not fix it, so he said he will send a technician on Sunday, June 20th, between 1 and 3 pm. I saw Benjamins number was still on my phone so I called him about the problem. He said he will tell Jonathan he will come on Sunday between 1 and 3. Benjamin did not come at all. I texted him and he tried to diagnose the problem by face time and a picture I sent him and he said it was easy to fix it, he said he was coming. He kept texting me until 8 pm to tell me he was coming but he never came. We reset the appointment for 4 PM Monday. I texted him at 4, he said he was coming. He continued to text me until 7 that he was coming but he never came. I called Jonathan, the owner. Again, he tried to diagnose the problem in FaceTime, but could not. This time he is saying my garage door opener is the problem even if it has power and it was moving but something about the track of the new garage door was blocking the garage door from opening. I told him I have been waiting for Benjamin for 3 hours but he has not arrived and he told me, Benjamin was not working that day. I really do not understand what is going on with this company. Why they are treating me this way? Their contract has a 1 year warranty on the door and 3 years on installation, per Jonathan, but I am confused if they sincerely want to help or not. Benjamin kept texting me until 8:40 that he was coming but I told him, that is too late because I have to wake up early the next day to go to work. I do not know how this will end, if someone from their company will come tomorrow to fix it or they will upsell me with a new garage door opener. I might just end up going to small claims court if they do not honor their warranty.

Benjamin fixed the broken garage door spring quickly and efficiently. He lubricated the hinges and rollers. He also took the time to test the balance of the garage door. He was willing to answer any questions and made sure work was satisfactory. I would recommend their services and would call them in the future.

We got exactly what was quoted and are very happy about how everything looks and works

They were very professional and honest. I like their job. Highly recommend them.

Jennifer and her team were very professional and very responsive to any of my questions.

I broke the door and it was stuck open overnight causing a scary safety issue.

Although the technician did not fix the problem, and our experience with him was not satisfactory, the follow up by the owner was exceptional. When I explained why we were not pleased, he offered to refund our payment and to personally attend to the repairs. We had already hired another company whose technician was able to make the repairs, but Jonathan follow up and professionalism was much appreciated. From the many positive reviews that I have read about First Garage Door and Gate Repair, I am assuming that our experience was atypical and not indicative of the quality of their work. Because of the owner excellent customer service, I will have no reservations about contacting them for any future repairs or installations.

Identified and solve my garage door problem quickly and efficiently. Works great now!

The service technician Benjamin was very knowledgeable and professional. Good job!

Jonathan called me just a few minutes after looking for a quote and came over right away. He was courteous and professional and completed the work quickly. He took the time at the end to tell me how and when to maintain my door to help it last longer. You can bet I'll be calling him again!

Quickly and efficiently fixed my garage door which I ve been having issues with and couldn t solve on my own. Thank you!

Jonathan is very knowledgeable and explained our situation thoroughly and clearly, much appreciated.

I had first hired another company who gave me a great price. But, they failed to show up 3 times. I called First Garage Door and Gate Repair, and Jonathan answered the cell right away. He said that he will check everything out and let me know his thoughts. He actually gave me a price that was unbelievable, and explained everything that needed to be fixed and what didn't. Then he lubricated all of the springs and cables and joints and gave me his Pearl's of wisdom on garage door maintenance. I will NEVER EVER use anyone else but Jonathan.Plus, he is a small Mom and Pop company and not a huge corporation, so the quality of his work and service was beyond a worker just paid by the hour. Go to Jonathan and you won't be sorry. The garage will be done right the first time. I give this company 5 stars!!!

Great customer service.

professional. on time. completed job well. i would definitely hire again! thank you. -sue

The work was done professionally, with excellent knowledge of the task, materials and maintenance recommendations. A very pleasant and friendly worker who though it was the end of the day and he was working into the evening, he wasn't rushed or giving evidence of being tired.

Be sure to ask for a written, complete estimate defining each part to be installed plus the the labor cost and time estimateby individual cost. we ran into some confusion. Was comfortable having him do the work. Seems efficcient and knowledgeable. Appreciated the immediate reply and quick response to our problem.

Very prompt and curteous

Jacob really knows garage doors. Besides providing the initial service (installing a new backup battery) he was able to diagnose a problem that had existed ever since new springs had been installed about 6 months ago. Thank you Jacob!. We will definitely use this company again and we highly recommend them to anyone requiring garage door services.

It s the best company ever So quick and professional Jonathan did great job ..

I cannot not say enough good things about Jonathon. He is truly amazing - friendly and very knowledgeable. My garage door failed. He came to my house within a few hours of my call and quickly analyzed the problem. He returned the next day with the needed parts and I was very pleased with the results and especially his pricing. I highly recommend him.

Was great job Grat company