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Five Star Home Improvement
Handyman for Multiple Small Projects, Exterior Surfaces - Powerwashing, Deck or Porch - Build or Replace,
About us
At Five Star Home Improvement, we are the best choice for your Home Improvement and Painting needs! Timely performance, superior quality and attention to detail are what you can expect every time. Call Randy today!
Business highlights
Emergency services offered
27 years of experience
Services we offer
Deck or Porch - Repair, Build or Replace - For Business or Residential, Handyman Services, Home Improvement Projects, Interior Home or Surfaces - Paint or Stain , Mold Testing and Remediation
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.382 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 57% | ||
| 9% | ||
| 1% | ||
| 2% | ||
| 7% |
Filter reviews by service
Showing 1-25 of 82 reviews
Christine F.
Jun 2018
Handyman for Multiple Small Projects
I wish I had hired someone else for our projects. We were out of town while most of the work was done so, unfortunately, we found out too late that things were not properly done. Trusses were rebuilt not to code. Fascia board was removed that was in fine shape. It was removed when we asked him to replace rotted pieces. Our wallpaper was supposed to be waxed before it was painted over and they skipped that. Plus, they didn't use drop cloths so now I am required to refinish our hardwood floors where earlier it was an option. Unfortunately, so much of the work Darrell's guys did for us has to be redone by more qualified people, so we are much poorer for this experience. I was told on the phone that there would be 3 to 4 guys, including carpenters, working on our home, and we were billed accordingly. But when my husband surprised the workers with his arrival at our home, they told us it was only the two of them and that Darrell had only been there twice over the weeks we had them working. There were red flags all along: starting demolition before contracted, asking money to be direct deposited to their personal (not business) account, not having many things in writing (I just thought he was illiterate because he didn't respond to my text messages), and perhaps too much of their personal stories and woes revealed over the phone. I see now that Darrell's kind voice and personal stories were possibly to build a false sense of rapport. I feel I was groomed to trust him. I did trust him. We are beyond disappointed and still waiting to be refunded for the exorbitant labor costs we paid for claimed carpenters. The only positive thing I can say is he hired honest workers. If you hire Darrell Pyrtle, be sure you have everything in writing, that you supervise their work and that you find a real professional to give a second opinion and to verify things are done correctly.
Sam M.
May 2018
Deck or Porch - Repair
love my deck, would recommend Jones MHS LLC to anyone
Jim D.
Apr 2018
After 2 weeks the driveway seal material started to peal off and weeds have started to grow through some areas. I tried to contact them multiple times. Left voice mails with no response. So I left a negative review. After the negative review they finally responded only to say they will not work with someone who leaves bad reviews. ???? If the work was right, or if they had responded to the voice mails and made it right, there would not be a negative review. This has been lingering for 3 months. Beware.
Marcy W.
Mar 2018
Four Seasons Home Improvement is absolutely the worse company I have ever hired. Exterior house painting looked fine at first until I took a closer look. House paint splattered on trim & very shoddy paint job overall. Darryl was all friendly & nice at the beginning but completely unavailable later on. After 2 years the trim paint is peeling off & the house paint is fading all over.
Roma W.
Oct 2017
Handyman for Multiple Small Projects
Five Star called almost immediately that I requested service. It was very early in the morning but they had Ron call and he was here within a few hours. Great service and workmanship
W R.
Oct 2017
Handyman for Multiple Small Projects
The response that the contractor filed to my posted review is full of inaccuracies and untrue statements. First, the contractor was hired to repair my roof - that was the sole purpose of my contracting them. Second, the first roof repair job failed, Third, I was not told that a roofer had been subcontracted to do repairs, Fourth, vents were not a part of the project that I posted a review for, Fifth, I have no proof that mold removal was accomplished - period, Finally, the price quoted for the roof repair was $585.00, and I was charged $4,447.25.
Response from Five Star Home Improvement
"My company did NOT do the roof work for (consumer name withheld per their request) lives in Florida and i felt sorry for him because he said he had Cancer and i got him a roofer. The $4447.25 was not all my company's money. What he fails to mention is that was for the whole job, Roof repair (also i talked to the roofer he said he had 48 leaks and it was a very steep roof), Cut 3 holes in front of house and installed 3 new vents, Repaired fascia boards on the house, Repaired soffit over the vents, Replaced wood on left side of the house where it was rotten and water was getting in. Sprayed mold control in attic which took a day and a half because it was a very tight fit. We encouraged him several times to do a mold test, he said no, he was going to wait until he got the bedroom painted. All total there was 57 total hours spent working on the project + Material. 3/4 of the time he was not even there, his sister n law was. Now, we not perfect people we make mistakes and if we do, we admit it and fix it. We have never over-charged someone in our 21 years in business. EVERY job we do is in a written contract. Sorry to say but there are some people you just cant make happy no matter what.All i can say is BEWARE of (consumer name withheld per their request) called Home Advisor and ask them to remove his name that is because he does not want people to know him. Please Bewarw. Thanks."
Jackie G.
Oct 2017
I am thrilled with all of the projects that Darrell and his craftsmen completed for me. I had a fence built, outside basements steps built, door framed, window sill repaired, shelves in the basement repaired, and a wood rot area on my house repaired. All projects were completed beyond my expectations. I will definitely hire them for all of my future projects and would highly recommend them to anyone needing quality work at an affordable price.
Damien O.
Aug 2017
Handyman for Multiple Small Projects
n/c
Michel B.
Jul 2017
Deck or Porch - Repair
.
Meredith S.
Apr 2017
Handyman for Multiple Small Projects
Jinsuk B.
Apr 2017
Handyman for Multiple Small Projects
My long delayed project was finally simply done with this professionals. My house had long time trouble to struggling with intruding bird and squirrel through the wall which are located in outside vents. They arrived at on time in the morning and did their jobs in a very professional manner. Not only just replacing the old vent with the new ones, they make sure there is no more birds inside of my attics. Thanks to their job, I and my family does not sick and tired any more with the sound made by birds and squirrel. You do not need to hesitate to contact and hire this professional handyman services. top notch. Not only did they consistently show up on time, but they finished the project early and were willing to reschedule the final walkthrough multiple times to accommodate our schedule. Final project turned out great!"
Bonnie H.
Mar 2017
Handyman for Multiple Small Projects
The job was done in the manner that was quoted. We were pleased that the job was done as specified. The craftsman who did the work was very skilled and when he completed the job it looked as we were expecting. His work was done in a timely manner. The owner of the company was very courteous and was concerned that we were satisfied with the job. We would definitely give a reference to anyone who requested.
Price W.
Feb 2017
Handyman for Multiple Small Projects
I cannot recommend this company enough. I was worried about this entire process but they quickly set my mind AND wallet at ease. They were prompt, professional, friendly and very helpful every step of the way. If there was an issue or question I had they quickly answered it or resolved it with no hassle at all. I HIGHLY recommend them to any one looking for handyman work you will not be disappointed.
Jerry S.
Jan 2017
Deck or Porch - Build or Replace
Work was done on a timely basis.
John R.
Jan 2017
Deck or Porch - Build or Replace
Excellent work on the decks they built for me. They took care of several problems that we were not aware of initially. Very cooperative in repairing a couple of issues I had. I highly recommend them and will definitely be using Five Star Home Improvement in the near future
Mike S.
Dec 2016
Handyman for Multiple Small Projects
Tried to gouge me for more money, would not give me an estimate . I was desperate to get job done at that point.
Pat M.
Nov 2016
Handyman for Multiple Small Projects
Good services
Phillip B.
Nov 2016
Deck or Porch - Build or Replace
The guys were all friendly and courteous. They built me a wonderful deck and were very cooperative even when I modified the job midstream. I would hire them again except this deck is going to last me another twenty years. Great guys!
John L.
Jul 2016
Deck or Porch - Build or Replace
We are very pleased with our deck. We would definitely hire them for other projects
Kathleen R.
Jun 2016
Darrell and David did an outstanding job of removing cracked bricks and repairing the wall to my house. When they were finished I couldn't even tell where the problem areas had been.
Ron B.
Jun 2016
we had our sliding glass door replace with an atrium door. door had to be custom built. very pleased with results. another contractor had told us that a custom built door would cost 2000 dollars not including installation. with four seasons we got the custom built door and installation for 1/2 that. door fits perfect and looks great. also had a roof replaced over deck. very pleased with workmanship. everyone at four seasons that we had any dealings with was very friendly,polite,professional and helpful. we will definitely call again for any home improvements we require.
Elizabeth B.
Jan 2016
Handyman for Multiple Small Projects
Over priced , bad communication,
Response from Five Star Home Improvement
"She had a written contract and the priced never changed. She would call me about 7 to 10 times a day and night and because i could not answer every call she got upset but i always called her back."
Peggy W.
Jan 2016
Handyman for Multiple Small Projects
I will never use this site again or this company. I was hesitate to use it but was hoping for the best. I was overcharge for a job the I have been told should have cost at the most 100.00. But I was charged 325.00 to fix my gutter back up. The gentleman I talked to said he would be cutting out about 2 ft of the wood which he said was rotten ( and I don't believe because this house is fairly new) replacing it, priming the wood, corking it and re wrap it with vinyl siding be for putting the gutter back up. The repair man said he did replace the wood even though my neighbor said she did not see him cutting anything. But he also reused my old material ( vinyl siding and gutter. I will never recommend this site to anyone and will make all my senior friends aware of this.
Response from Five Star Home Improvement
"First of all, this customer PEGGY WILLIAMS OF WINSTON SALEM NC was not over-charged. We told her what the price would be for the job and she agreed to it. There was no hidden charges, the price stayed the same as what she was originally told. When the customer called, she stated her son had put the gutter back up 3 times and it continued to fall so she wanted a professional to come out and fix the problem. We do have before and after pictures of this project and can prove we did what we said we would do and can also prove that the wood was rotten. We never told her we would go out and buy new vinyl siding and new gutters. We did re-use the vinyl wrap and existing gutter because there was nothing wrong with it. It was the wood underneath that was rotten and that was what he replaced. We never told her we would buy new vinyl siding and gutter. There was no reason for it. Also, this customer had asked if we could do this job the same day due to a lot of rain that was coming in and even though we were booked up, I did manage to get one of my carpenters out there the same day to repair the problem. I honestly don't understand what this customer is so upset about. We did the job we said we would do and even did it the same day. The customer looked over the job once it was complete and thanked us for getting out the same day and wrote us a check. Also, not sure where the neighbor got involved, but we do have proof that we changed out the rotten wood. This job was done in December 2015 and the gutters are still attached to the house so again, not sure what her issue is."
Michael C.
Aug 2015
I added the installation of a dryer outside vent to the work to be done by Four Seasons and this job was also performed at a high level. I was very satisfied with the work done by Fred and the follow up by Darryl, the owner of the company. If I have other work to be done, I will definitely consider using this company again.
Response from Five Star Home Improvement
"Thank you for your business, We really appreciate it."
Sammy P.
Aug 2015
I contacted them regarding a repair needed where a piece of vinyl siding ad been blown off a section of siding on the end of the carport. Mr. Prytle had one of his men check it out in very short order. He discovered mold and mildew under the siding where moisture/rain had entered while the piece was off. Mr. Prytle gave us three options/prices: (1) simply reattach the piece ($75), (2) treat the mold and reattach the piece ($175), or (3) remove all the siding on that section, treat the mold and reattach all the siding better than it was before ($400 I think; can't recall this for sure). We did the second option. When I let him know our choice, his man completed th ework the same day. Very satisfied w/ the work and cost. We are having them also paint our back deck using the Olympic 3X and 10X deck restore paint next month. I recommend Four Seasons.
Response from Five Star Home Improvement
"Thank you for your business, We really appreciate it."
Licensing
State Contractor License Requirements
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FAQ
Five Star Home Improvement is currently rated 4.3 overall out of 5.
Monday: 7:30 AM - 6:00 PM
Tuesday: 7:30 AM - 6:00 PM
Wednesday: 7:30 AM - 6:00 PM
Thursday: 7:30 AM - 6:00 PM
Friday: Closed
Saturday: Closed
Sunday: 7:30 AM - 6:00 PM
Five Star Home Improvement accepts the following forms of payment: CreditCard
Yes, Five Star Home Improvement offers free project estimates.
No, Five Star Home Improvement does not offer eco-friendly accreditations.
Yes, Five Star Home Improvement offers emergency services.
Yes, Five Star Home Improvement offers warranties.