Five Star Plumbing, LLC

Got the job done.

Excellent, speedy, replacement of our water heater. On a weekend too. Great Job.

John was very responsive and knowledgeable. He did not try to pressure me into a decision and was very straightforward about my options. He agreed to install my new tankless hot water system on a day that he had already scheduled another job because it was the only day I could take off work. They arrived a little later than planned, but he brought extra guys with him to help get the job done faster. The crew finished in record time for the type of job it was, running a new gas line and a new direct vent through the drop ceiling to the outside of the house. They cleaned up around the installation sight around the hot water heater very well, but they did leave a mess on the carpet from the foam packaging and the pcv pipe and drop ceiling tiles. I'm guessing this is because they were working passed 5 o'clock to finish the job and because they didn't have a vacuum cleaner. I didn't mind that little bit of cleanup so that they could finish up after what was a very long day for them. The crew was very polite and friendly and didn't mind my interruptions to ask questions and check on their progress while they worked. They really hustled to get the work done, but did a thorough check of the system to make sure it was running properly and without any leaks. They also took the time to show me how all the plumbing and gas lines had changed and how to use my new system.

Did a great job!

Dave called me promptly after I had submitted my Home Advisor search. He worked with me and gave me the information I needed to decide between installing a tankless system or a regular water heater as the replacement for my leaking water heater. He also made sure I was serviced quickly and priced his services below two other services I was obtaining quotes & appointment availability. His technician was very quiet, effecient, polite and cleaned everything up thoroughly. I will use Five Star Plumbing again.

They got there when they said they would very professional cleaned up after themselves when they were done would definitely recommend and use again.

Great

Five Star came out and replaced my leaking water heater. Kyle, the tech, did an excellent job. Upon arrival, he was prompt, professional, and polite. He installed the new water heater fast, within an hour. He also did a good job of cleanup in the end. Though Five Star ran behind schedule for their initial arrival time, he did call and let me know when they would be there. I would use them again, and I recommend this company to others.

I did not get a tankless hot water heater. He came out, looked at my house, and gave me options based on cost and time. I got a standard hot water heater. He also helped me with a few other little things around the house at the same time.

They did a great job went out of their way to get the job done fast very nice to do Business with a company that still believes in customer service. Would call them again and recommend to anyone needed there service. Very fair priced.

They were quick to respond and install, but were expensive. The plumber left the water heater behind to drain and said he would be back in a week to pick it up but never did. I tried calling several times but couldn't find anyone with a search warrant. I don't recommend any company that doesn't do what they say they will. Take your hard earned money elsewhere.

Prompt Excellent work quality Excellent cleanup The two young men polite and professional a pleasure having them in my home while they did the job

Very satisfied customer.

They were prompt didn't put in tankless due to cost of venting it so went back to regular water heater

Excellent water heater. Did a great job of install. Was very careful not to scratch walls when removing. I really liked this. There was one negative. They were supposed to pick up existing water heater on a specific day after it dried out. They did not show on that day. I called them and it was about a week or so later before they picked it up.

Replaced water heater. Had a slight problem because it was an older water heater and took a little longer but it was fixed. Young man did a good job.

Very responsive. Very friendly. Very knowledgable. They did a great job on my tankless water heater installation.

Very satisfied with job that was done

Very Professional. Very satisfied

5 Star was very timely and was able to install the water heater I purchased the day after on a Saturday.

Installer was courteous and arrived within a two hour window. The only thing was that they weren't prepared to handle cast iron plumbing on the first visit.

I only cannot give a perfect rating because I had to patch a hole in the ceiling that was left open. The hole was required in order to run new ventilation in our basement for a tankless unit which he did advise would be necessary up front, but I did not expect to have to patch it up myself. No big deal as I simply put an access panel in place, but this still prevents me from giving a perfect rating. Everything else was flawless. I'd use them again...

Owner John Veda arrived late, acted very unprofessional outside. I would have told him to leave, but his partner already had the old water heater uninstalled. So we had no choice but to let him finish the work. The installation was arranged by Sears.