Flood & Flame Restoration, LLC

I can’t say enough good things about Paula and her team. From the very first meeting, Paula showed genuine care, clear communication, and a strong commitment to making a stressful situation easier. She keeps customers informed every step of the way, answers questions promptly, and makes sure nothing falls through the cracks. What really sets Flood & Flame apart is that they’re a family-owned company of true experts. You can feel the pride they take in their work. The team is professional, respectful of people's homes and incredibly knowledgeable—exactly what you want when dealing with fire, water, or restoration issues. They show up when they say they will, work efficiently, and treat everyone like more than just another job. Paula’s leadership and customer-first mindset shine through the entire process. If you’re looking for a restoration company you can trust and is one that combines expertise, integrity, and a personal touchFlood & Flame Restoration is an excellent choice.

Paula and her team were OUTSTANDING. It was just after the hurricanes and all water remediation services were swamped, no pun intended. She answered the call and said she could squeeze me in. 18 hours later we had a quote and 24 hours later her team started work to mitigate water intrusion in the basement. Beyond stellar work, Paula consistently communicated and even followed up after payment to ensure there were no issues. Completely satisfied and would highly recommend calling Flood and Flame.

During the recent storm Helene, my area received significant rain over 3 days, resulting in water accumulation in my basement. Following a recommendation from my insurance agent, I contacted Flood and Flame Restoration. I expected to have to wait given some many properties being affected. I reached and spoke with Andrew, who immediately contacted one of the companyâ  s supervisors. The team was at my house in less than hour and began removing the water and restoring conditions. They communicated what would be needed and estimated price promptly and clearly. They kept me up to speed on progress. They scheduled several visits and showed up on time. Everyone was professional and respectful. I could not be more pleased.

We hired Flood Flame restoration after we had water come into our house from the hurricane. I have never had to hire a water restoration company, so I was very nervous. Gio showed up on time, was very empathetic, and it only took a few days to get things back to where they were. I would definitely hire them again, but hopefully I will not need to!

Flood and Flame works with integrity. They were responsive and did excellent work.

We had a leak in the ceiling that caused water damage to the floors, walls and ceiling. Gio and Andrew were great at getting rid of the wet materials and drying out the affected areas. Nice Guys that minimized the amount of demo that needed to be done which I really appreciated!