Floor Coverings International Naples

I contracted with the owner in good faith and put 50% down prior to installation ( so he could place the order). Afterward, it took 3 days to get the receipt. After confirming the order was shipped and there would be extra if needed and the install date was confirmed the order arrived at the warehouse. Upon the day prior to installing the carpet, I was promised help in moving all the small things, nick nacks, furniture, etc. NOBODY showed up! After a phone call, the owner promised he and his wife would come the morning of the install to help me. When they never showed up as well I called the owner only to find out the order he confirmed was at the warehouse was only a partial order and he would call me back to find out what happened. After 3hrs I called him back and he was still awaiting an answer. I told him to cancel the contract and refund my deposit. He said he would but it took 3 days to confirm it with my credit card company. I went on to express my displeasure with his handling of the whole deal and he told me that he would not listen to a lecture from me and abruptly hung up on me! Please be advised he did not follow up on anything and no promise he made was ever fulfilled. I would never recommend this business or behavior to anyone. He lost $5000.00 and probably another $3000.00 by not doing his homework and making sure he had everything he needed to complete this order on time.

This is the second time that I have used Floor Coverings International of Naples. David and his team are very professional and courteous. Competitive pricing and done on time.

Dave, the owner of the company was a pleasure to deal with throughout the project. I would highly recommend his company.

They were well organized in every detail.

Great customer service

We had a small hiccup with the project but it was handled quickly. We are satisfied.

Dave charged $5,000.00 to repair flooring. At the very time of the job, it was obvious that the flooring was not done properly. I complained to Dave, and he assured me that he was an expert, and that I was wrong. I had explained to Dave that it was important to me that the floor was done correctly, because my mother had terminal cancer, and I did not want her to fall down due to soft, bouncy flooring. In spite of that, and even though Dave met my mother, and assured her he would do a great job, the bad flooring was not replaced. Even in my mother's room, she had a spongy floor that bounced in some parts. A couple of months later, the flooring buckled, and lifting it up, none of the work had been done to replace the original bad flooring. So I was charged $5,000.00 so they could lay down some laminate over the bad flooring. Eventually, when the floor was collapsing, the owner came by and agreed to correctly do about 40% of the work that he had been paid for. He brought in a different carpenter who did a great job on the part that they agreed to fix. When Hurricane Irma put water into the home, the rest of the flooring that they were supposed to fix, but never did, finished caving in. A short time later my mother passed away, and she was never able to enjoy the home as it was intended, with a good floor.

The workmen were attentive and hard-working. The product we chose is wonderful. It was a tough job and they did the best they could from what we had them do. The owner didn't listen to us! He minimized the scope of the project, underestimated the time and complexity despite our initial and on-going admonitions, never warned us during the daily visits of impending problems, and came in with an invoice at the end of the project that was more than 50% above the quoted estimate. This may or may not be unusual for the company, its owner and/or the area, but we are very unlikely to use this company again.

Excellent workmanship Courteous and knowledgable.

Completely satisfied. New wood floor looks beautiful.

Dave the owner is very trustworthy he dose exactly what he promised no excuses. The quality of the carpet and installation was outstanding. The price was extremely reasonable

Honest, reliable, caring

Very happy with the owner and the installer. Liked the fact that price was complete and that I wasn't hit with all the extra fees. Thanks again to David Blair Marsha D.

The people were so helpful and friendly. They were very professional in every aspect of the project. I was on a time constraint which I told them. They did every thing possible to make sure the was done on time (a little earlier even) that was necessary. I would recommend them to anyone that wants a beautiful job done.

best deal around. excellent service. dont waste time looking elsewhere this is the best it gets

I Kicked him out of my house he said he hated America, and hates Rich people. I am a disabled veteran; and did not like what he said. I did not allow him to do my job.