Floor Coverings International Plano

Friendly and fast service.

Great craftsmanship and on time service. All around a great experience. I will recommend Floor Coverings International to everyone I know.

Ryan and his crew were wonderful, friendly, and eager to please. John, the owner, came out at the end of the project to ensure I was pleased and also helped move some furniture back in place. There were a few things where I think they could improve and I told them what they were: 1) For the prep side of things, use of drop cloths over furniture so dust isn't settling on everything, 2) turning off the ventilation system so that dust isn't being pumped through the house prior to removing the carpet and prepping the foundation. I would take a star off for that, but they worked so hard to try and make me happy that they deserve that star. My floors are gorgeous, and I will be using FCI again.

They had Great communication In keeping us informed on what was going to happen & product knowledge, they were very personable & easy to work with We had our insurance company involved too & they worked very closely with our insurance & helped us determine what was necessary. They had quality referrals as well for contractors & pack out companyâ s

True professionals. Do what they promise. High quality work

The engineered floors these people put down were of poor quality. I actually cried when I saw the finished project as I realize we had just wasted $7000.00. On top of that, glue residue remained all over the floor making them look dirty. I tried cleaning them with every wood floor product on the market to no avail. I called the man who sold them to me and he brought over a special solvent....and even that did not remove the glue. He inspected all 5 rooms. He told me he had never encountered this and called his boss who said they would get back to me. ONLY after I contacted them again, and TWO WEEKS later, did I get a reply. I was contacted by some supervisor, who was so rude and difficult that I refused to let him to my house. The man who sold me the floors inspected them... I wanted my money back. I even was willing to just be refunded the cost of the wood. READ THE WARRANTY CAREFULLY! It states that each plank of wood must be inspected before installation or the warranty is null and void once installed. If this site had the ability to show pictures, I would be only too happy to show these horrible floors. I actually had them ripped up and Pro-Source put down a quality product. It was like a day and night difference. I will say, that the man who sold them to me, was always respectful and kind. He looked distraught when he came and saw all the glue marks... and how awful the floors appeared after I cleaned them after they were installed. On the other hand, his supervisor was anything but respectful and he got angry because I would not let him my home. I do not let angry, rude men into my home! Again, if this site provided an opportunity to provide pictures I would show the massive difference between floor coverings international and the high-quality floors from pro- source.

Excellent products and customer service. Ryan T. came to our house and listened to what we were looking for. He worked with me and helped by giving us several choices to decide what was best for us. The installation went very smoothly and the flooring looks amazing. We did four different rooms and everything looks even better than we could imagine. Floor Coverings International is a fantastic company and we highly recommend them to anyone looking to get new flooring.

As a preface to this review John and his team at Floor Coverings International has previously done the tile in our entre home. When we bought our house, we knew many projects would need to be completed, and one of the first was our flooring! We unfortunately met John after another contractor had performed a subpar job. John and his team swiftly came in, removed all of the bad tile and material, and laid the new tile with meticulous and fantastic workmanship. There was no doubt when it came time to have our master shower done that John would be the first to call! Within 3 days his team removed our old 80s/90s 4x4 white tiles, the shower pan, replaced our plumbing, framed us a shampoo nook, and completed the job! They were courteous to the fact that our personal belongings were still present by covering our things, and cleaning up after themselves. He assisted us in picking out the perfect tile to complement our style, and budget. This team is worth every penny. We look forward to keeping Floor Coverings International on speed dial for our future personal homes, and investment properties. I have taken the liberty in posting before, during, and after photos. Thank you all!

The customer service from Ryan was fantastic throughout the project. Had a crew in a few days after I hired them for a backsplash job. They were in and out quickly. Only complaint as of now, the clean up after the work could have been a little better but overall the crew was fantastic.

Ryan was very helpful and knowledgeable. Mario did great work. Very nice overall EXPERIENCE.......