Floor Coverings International West Metro Atlanta

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5 Years In Business

Company Details


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Service Details

    Areas of Expertise

    • Wood Floor Install/Replace - Materials Not Provided By Customer
    • Laminate Floor Install/Replace - Materials Not Provided By Customer
    • Tile Floor Install/Replace - Materials Not Provided By Customer
    • Vinyl or Linoleum Floor Install/Replace - Materials Not Provided By Customer
    • Carpet Install/Replace - Materials Not Provided by Customer
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Credit Cards Accepted


    29 Verified Reviews
    • 5
    • 4
    • 3
    • 2
    • 1

    Highly rated for

    • Quality
    • Value
    • Customer Service
    Showing 1-10 of 29 reviews Showing 0 reviews
    5.0 J. C. Smyrna, GA

    What can I possibly say about Floor Coverings International West Metro Atlanta besides simplyâ ¦WOW! From the initial call and consultation through the final walkthrough, they were timely, professional, courteous, very customer service oriented and installed exactly what we wanted. They clearly stated what they planned to do each day and followed up with me at the end of the day to tell me what they accomplished and planned for the next day. Our job consisted of replacing carpet in a number of rooms, stretching the carpet in several rooms and changing one room from carpet to hardwood. We actually wanted to replace carpet in a few rooms, but changed our minds after discussing it with Denise, our representative from Floor Coverings International West Metro Atlanta. She seemed more concerned with our overall satisfaction than the amount of the overall sale. Since we had carpet and hardwood installed, we dealt with two different install teams. Both were equally professional, neat, clean and did a fantastic job with their respective craft. They cleaned up very well after the job was complete and made sure I was satisfied before they left each day. When it comes to the new hardwood, it butted up against existing hardwood that was installed in early 2006. We were very concerned with matching the two woods to the point that we ordered a border to separate the rooms. When the installer showed up, he recommended that we return the border as he was confident that he could match it well enough that it would not be noticeable. They used the same wood species and overlapped the sanding, staining and top coat expanding by one board with each process to feather out the blending of the location where the new meets the old. Well, the borders were returned if that tells you how well they matched! If you are considering any flooring needs, give Floor Coverings International West Metro Atlanta a call and ask for Denise! You will thank me later!

    2.5 Mariana R. Smyrna, GA

    I was very dissapointed with the results of this project and the way their mistakes were dealt with. The day of the installation they realized they had not order the right amount of material and were missing one step for the stairs. This changed the whole timing for installation because they had to order the piece and wait about 72 hours for delivery. It was very inconvenient for us and they were not willing to give a discount based on their mistake. In addition to that, the finishing details are very sloppy, and I am not satisfied with the results at all. Highly priced just for appearances. I wished I would have gone with either one of the other two companies that offered a $150 0 less quote, but I went with this one thinking I would get my moneys worth...

    5.0 Shaun H. Marietta, GA

    First class service, from start to finish. Costs a bit more, but worth it.

    3.0 Kiy H. Smyrna, GA

    Response from Company:

    Kiy - I appreciate your taking the time to do a review, but we were not even given the chance to quote your project, much less finish it. Was this intended for another company?

    5.0 Mike A. Marietta, GA

    Good job.

    5.0 Linda S. Marietta, GA

    From beginning to end, it was clear that customer service was a priority for every employee I met. Eric understood what I wanted/needed and steered me in the right direction. The demo and installation crews arrived on time on the promised dates and were as accommodating as they could be. The color match for the stain applied to the existing stairs to match the new floors was perfect! The follow up by Ginny was amazing. Her attention to detail ensured the job was completed to the best standards! Their pricing was competitive, and the overall results were above what I believe I would have seen from any other company. Highly recommend them.

    5.0 Micah D. Smyrna, GA

    First I was very impressed with the fact that Eric the owner was the one who came to my house. He immediately came into our home and greeted us and asked one simple question. "What are you wanting done". He listened to everything we had to say before getting started on our estimate. Then he was more than willing to offer minor suggestion along the way that did not contradict what we wanted. He was a very decent guy and wanted out business not just our money. Home projects are never simple or easy but he always answered the phone when I called and answered all of my questions. Once we agreed on the work his team that did the work exceeded my expectations. They showed up like clockwork and went straight to work all the while talking and getting to know me and my family. I have already recommended Floor Coverings International to two other families.

    5.0 Aaron M. Smyrna, GA

    Wonderful experience with Floor Coverings International. They were timely to all appointments and got the job done quickly. I've unfortunately had the experience of replacing floors several times, and I must say that the installation job they did was the best I had seen (and I had a family member who does floors do one install!). Fixing a portion of the house due to water damage, but plan to use them again to finish up the rest in a few months! Would also note that when the job was finished except for the furniture move, the team responsible wound up stuck in Atlanta traffic during a rain storm. The owner and his wife came out and finished the job themselves! Can't get more dedicate customer service than that!

    5.0 Janet Z. Marietta, GA

    They're a great company to work with -- professional and friendly. The owner went over a lot of options with us so we were able to pick out suitable, high quality products. Installation was smooth and well done.

    Showing 1-10 of 29 results Showing 0 of 0 results
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