Floor Coverings International West Metro Atlanta

As a Real Estate Agent, I cannot praise Floor Coverings International West Atlanta enough for their outstanding service and quality to multiple clients of mine. Their attention to detail and professionalism continue to exceed my expectations. Whether working with one of my buyers post-closing or a seller preparing to list, they transform my client's home with beautiful, durable flooring that has received numerous compliments. The installation process was smooth, efficient, and completed on time. Floor Coverings International West Atlanta is now my go-to recommendation for all my clients. Five stars all the way! When you call, ask for Denise! She is a pure pleasure to work with as well!

My experience with Floor Coverings International was as bad as they get! After selling my wife and I on carpet installations for our home in July, a $6,300 job, we were then informed of one unexplained delay after another. By September we said enough is enough, and pulled the plug. We hired a local group. The job cost about the same for an even nicer carpet, and was completed in under a week. We were told we'd be refunded for the services, which were never performed, for which we paid 1/2 ($3,140) up front. As of today, 9/27/23, we still have not received our full refund. How hard is it to give someone their money back for a job that never got done??

Responsive to needs & questions

Competent and professional. Responded quickly when called for minor issue.

I had a fantastic experience with Floor Coverings International West Metro! Denise (their AWESOME project manager) came to my home to review floor and carpet samples and remained in contact / on site throughout the project. Their installation work was superb. I HIGHLY recommend this company!

They did great! Fast quote and install.

I cannot stress how much of a mixed experience we have had with this company. The only thing stopping them from getting 1 star is genuinely- their accountability is amazing, and Greg the owner of this location does amazing at fixing the mistakes of his contractors. However, as far as customer experience goes, you MUST be forewarned that this is a company that overpromises and underdelivers. When we started our new hardwood installation project, we asked multiple times if we could have them inspect the subfloor for any concerns for water damage or water-related concerns. Our salesperson said the contractors will check The people that did the walk through also said they would check. When the contractors arrived and we offered to give them access to the crawlspace to examine it BEFORE doing work, we were flatly laughed off and told "we'll see if there's issues when we work on it." Because of the negligence to listen to our concerns, our flooring was installed by not doing the replacement we were first promised (it got billed as 'repair & replace) but instead a very patchwork job of trying to cover the worst of it. Within a week we had issues. The ground felt uneven and soft/hard. We were told to give it a few months, into summer, for it to settle in. But our mistake was listening to that advice. Our flooring became increasingly worst. And eventually we had no doubts something was wrong with the floor and asked them again fir help. But this really is where our nightmare began. The point of contact would take weeks at a time to respond to messages, frequently forgetting we existed. Eventually they told us to not contact them and to contact the owner directly, in what felt like a very annoyed email. The final steps once done with Grant, however, are really the only saving grace of this company. The company took responsibility for the issue of the installation they messed up, but they asked us to have our crawlspace inspected first. We wound up getting that work done, but the people we had look (across 3 companies) all said this was a foreseeable issue. We completed the recommended encapsulation to ensure there'd be no issues. Another 10,000 out of our pocket. The second round of them coming to our house wasn't much better than the first. This time the company used quality subfloor instead of the very sketch 'repair' they did before. However. They left our crawlspace an absolute mess and we will likely spend a few hours to clean up after them. The contractors they chose to trust truly are the worst, and because the contractors do the work, I can't recommend the company as a whole. Grant is the only saving grace, but even that came with an extra $5000 price tag.

Good company. Was very good about moving and putting the furniture close to its original spot after the carpet installation. For new homes I'm sure they will be great but for older homes that require a little more attention to details they're just okay.

On time and here when they said they would be!

I called a few companies over two months searching for quotes / timelines. Floor Coverings International were the last company called. I had a tight timeline for getting new flooring before a closet installation. Grant Collingsworth, the owner, came out the next day for the consultation and was very accommodating to get this job done for me. The install team were friendly and did a great job. The icing on the cake was the price was reasonable. The new floors look better than the others I already have in the home! I will definitely use them again.

Great company to work with. They did a great job restaining floors and installing new vinyl floors

Very easy working with them

What can I possibly say about Floor Coverings International West Metro Atlanta besides simplyâ ¦WOW! From the initial call and consultation through the final walkthrough, they were timely, professional, courteous, very customer service oriented and installed exactly what we wanted. They clearly stated what they planned to do each day and followed up with me at the end of the day to tell me what they accomplished and planned for the next day. Our job consisted of replacing carpet in a number of rooms, stretching the carpet in several rooms and changing one room from carpet to hardwood. We actually wanted to replace carpet in a few rooms, but changed our minds after discussing it with Denise, our representative from Floor Coverings International West Metro Atlanta. She seemed more concerned with our overall satisfaction than the amount of the overall sale. Since we had carpet and hardwood installed, we dealt with two different install teams. Both were equally professional, neat, clean and did a fantastic job with their respective craft. They cleaned up very well after the job was complete and made sure I was satisfied before they left each day. When it comes to the new hardwood, it butted up against existing hardwood that was installed in early 2006. We were very concerned with matching the two woods to the point that we ordered a border to separate the rooms. When the installer showed up, he recommended that we return the border as he was confident that he could match it well enough that it would not be noticeable. They used the same wood species and overlapped the sanding, staining and top coat expanding by one board with each process to feather out the blending of the location where the new meets the old. Well, the borders were returned if that tells you how well they matched! If you are considering any flooring needs, give Floor Coverings International West Metro Atlanta a call and ask for Denise! You will thank me later!

I was very dissapointed with the results of this project and the way their mistakes were dealt with. The day of the installation they realized they had not order the right amount of material and were missing one step for the stairs. This changed the whole timing for installation because they had to order the piece and wait about 72 hours for delivery. It was very inconvenient for us and they were not willing to give a discount based on their mistake. In addition to that, the finishing details are very sloppy, and I am not satisfied with the results at all. Highly priced just for appearances. I wished I would have gone with either one of the other two companies that offered a $150 0 less quote, but I went with this one thinking I would get my moneys worth...

First class service, from start to finish. Costs a bit more, but worth it.

Good job.

From beginning to end, it was clear that customer service was a priority for every employee I met. Eric understood what I wanted/needed and steered me in the right direction. The demo and installation crews arrived on time on the promised dates and were as accommodating as they could be. The color match for the stain applied to the existing stairs to match the new floors was perfect! The follow up by Ginny was amazing. Her attention to detail ensured the job was completed to the best standards! Their pricing was competitive, and the overall results were above what I believe I would have seen from any other company. Highly recommend them.

First I was very impressed with the fact that Eric the owner was the one who came to my house. He immediately came into our home and greeted us and asked one simple question. "What are you wanting done". He listened to everything we had to say before getting started on our estimate. Then he was more than willing to offer minor suggestion along the way that did not contradict what we wanted. He was a very decent guy and wanted out business not just our money. Home projects are never simple or easy but he always answered the phone when I called and answered all of my questions. Once we agreed on the work his team that did the work exceeded my expectations. They showed up like clockwork and went straight to work all the while talking and getting to know me and my family. I have already recommended Floor Coverings International to two other families.

Wonderful experience with Floor Coverings International. They were timely to all appointments and got the job done quickly. I've unfortunately had the experience of replacing floors several times, and I must say that the installation job they did was the best I had seen (and I had a family member who does floors do one install!). Fixing a portion of the house due to water damage, but plan to use them again to finish up the rest in a few months! Would also note that when the job was finished except for the furniture move, the team responsible wound up stuck in Atlanta traffic during a rain storm. The owner and his wife came out and finished the job themselves! Can't get more dedicate customer service than that!

They're a great company to work with -- professional and friendly. The owner went over a lot of options with us so we were able to pick out suitable, high quality products. Installation was smooth and well done.

Great crew fast, friendly, and reasonably priced. The Carpet install looked Great!

PATIENT, UNDERSTANDING, GREAT CUSTOMER SERVICE, GREAT WORK ETHICS, FOCUS AND COMMITED

I had a fantastic experience with Floor Coverings, International. Setting up the appointment was easy, the design associate and site owner showed up on time, the quote was thorough and the flooring quality was excellent. I was very particular about the value I’d get with the investment spent on flooring, as I have a small child and a dog and wanted to ensure longevity. Kirk and Eric were really fantastic. I highly recommend this local company.