Floor Coverings International Plainfield

"We always appreciate referrals from existing clients, and we were glad to help you and your girlfriend find a high-end flooring option within your budget. However, we sincerely apologize for the stress and confusion caused by the color mix-up on installation day. To clarify how the error occurred: the special-order roll arrived correctly labeled according to the manufacturer's product code, but we later discovered a labeling discrepancy on our sample board. Because the installation took place on a Friday afternoon right as our manufacturer closed their systems for scheduled weekend maintenance, we were unable to immediately trace the code discrepancy or confirm replacement timelines until the following business week. Regarding reaching out to your girlfriend's mother: as a return client who originally connected us, we reached out to discuss potential solutions collaboratively, but we apologize if that felt like a breach of boundaries for you. We're glad we were able to reach an agreement on a discounted price so you could settle into your home without further delay. We appreciate your patience as we worked through the process, and we are using this experience to update our sample boards and improve our communications during unexpected manufacturer delays. Thank you, and we wish you all the best in your home. Matt and Karen Ferguson, Owner, Floor Coverings International of Plainfield, IL"

"Thanks Vicky. It was our pleasure helping you find the perfect product for your stairs and carpet for your bedrooms. We know how important it is to have the information needed to make the best decision. We are thrilled you love the new look!"

"Don it has been a pleasure working with you and look forward to seeing the transformation of your home once phase 2 of your project is complete!"

"It was a pleasure working with you. Congratulations on the sale of your home and best of luck in your new one!"

"Lea it was a pleasure working with you. We are thrilled you had such a wonderful experience. We word hard to be the number one rates in-home flooring company and know the importance of customer service!"

"Thanks, Kim, it was a pleasure meeting and working with you and Howard on your basement project. We are thrilled you love your new floors, loose lay vinyl flooring is a great option for basements. Enjoy your new space it looks amazing!"

"Mickey, it was a pleasure working with you. Your new hardwood floors are beautiful and have transformed your home. We take pride in our customer service. Our goal is to provide our customer the best in-home flooring experience and communication plays a big part. We are thrilled you had such a positive experience!"