FloorGem Services

Floorgem installed flooring in my master bathroom in May 2022. According to my plumber and water mitigation company. Floorgem workers incorrectly installed the toilet, causing it to leak over time and leading the subfloor to substantially rot. When the subfloor could not hold the ongoing water leak anymore, the leak spread down into the ceiling of the family room beneath that bathroom. A plumber pulled the toilet and fixed the leak until I could have renovations -- to now include new flooring and a new subfloor in the master bath, as well as ceiling drywall and painting in the room where the water leak spread. My 2/13/23 plumber receipt says the toilet was incorrectly installed (and that installation was, in fact, done by Floorgem). The plumber assessment was as follows: After arriving customer showed me the upstairs master bathroom toilet that was clogged and not flushing. When attempting to flush the toilet it leaks below in the family room ceiling. I attempted to auger the toilet unsuccessfully. I then pull the toilet to snake it with a K50. Once I pulled the toilet I noticed that the flange was installed improperly and leaking from there. Snaked the drain line roughly 20 feet clearing the blockage. I replaced the flange. No leaks at this time, everything is working properly. Because of the above, I had water mitigation and now need renovations in both that bathroom and the room below it. Despite repeated attempts to resolve this directly with the owner, Ken Waldman, he does not keep his word and does not follow up. I want to recoup: (1) 1,252.36 plumbing repair cost + (2) my $1,000 insurance deductible ASAP. My insurance will subrogate the remainder of the costs for water mitigation, renovations, and damaged/lost property with Floorgem directly. I have also filed a complaint with the Maryland Division of Occupational and Professional Licensing and the Better Business Bureau. I am simply posting online reviews so others are aware and are warned, as I had other smaller quality issues that I was willing to let go. This has been financially harmful, and I would have walked away had the owner shown a good faith effort to make me whole given the direct costs I incurred due to mistakes made by his workers.

Ken was very informative on how to repair a couple problems we had with our wood floors.. His crew was on time, communication with them on return times for the follow on days work was excellent.. Ken reviewed the completed project and made sure I was happy with the project

Very pleased

I received three quotes and onsite visits to the house. FloorGem was just as professional as the other two contractors, but most cost effective. The work performed was top notch. My floors had about ten years of wear and were definitely in need of refinishing. Floors look like they are brand new. 100% satisfied. The only negative was that the crew was an hour late on the 2nd day and I had to have someone waiting at the house to let them in, otherwise I would have given 5 stars across the board. Regardless, I would highly recommend FloorGem to anyone getting the HW floors refinished.

We found FloorGem through HomeAdvisor and selected them based on the positive reviews. We hired them to refinish the wood floors in our kitchen, half bath, hallway, den and stairs. We were very disappointed with the quality of workmanship. There were several issues, some of which they were able to repair, others that were not addressed. We contacted Ken about our concerns. He did not come to our home, he sent the same crew out the next day. There were **pimples** throughout the floor, especially the kitchen. They had to buff the entire area and apply another coat of polyurethane. They mentioned that this had happened in another house they had done the week before, but offered no explanation as to the cause. This repair was disruptive, as we had to be out of the house again. However, the floors no longer have the pimpled appearance. There were a couple of other issues that they also addressed, such as damaged/missing trim and touch ups around the refrigerator. One area that was not addressed was the entrance hallway. The hall floor has a wavy look and is uneven. I pointed this out to Bruno (job foreman) and was told that it was the lighting. This is not the case. The floor is uneven and the wavy look is clearly a result of improper sanding. There is also stain/polyurethane on the baseboard trim along the floor and the staircase. When I pointed this out to the crew, they said we would have to paint it, as there was no way to remove it. So we now need to have the trim repainted, which unfortunately was just done a few months ago. As I mentioned, when I first contacted Ken with my concerns he was very responsive. However, after the crew completed the job, and he received payment, I never heard back from him. I contacted him to let him know we were not satisfied with the workmanship of the job, but he never responded. We suspect that the issues we encountered stem from an inexperienced crew. They were polite and respectful of our home, but we believe they needed more experience/supervision. I would not recommend this company.

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Pleased with everything done. Work done on time. Answered any questions and addressed my concerns. Refinished the upstairs of a split level (living room, stairs, dining room, hall and 3 bedrooms)

Floors look excellent. Made a repair to an area of the floor without material charge. In addition made a cosmetic repair to a bathroom vanity that had some water damage at it base so that did not have to replace.

They came up with excellent ideas on some repairs that were needed to the floors. We are very pleased with the finished floors.

Ken at Floor Gems is excellent. He gave us excellent advice on saving money in refinishing our living room and dining room wood floors. They did an excellent job and the team was very customer friendly. In addition we had Floor Gems install Luxury Vinyl Tile that looks like wood in our kitchen. We are 100 percent satisfied with the pricing and the service.

Very responsive, and explained the whole process to me

Very professional and careful workers. The floors look fantastic!

Other companies suggested that I board my cats for several days during the work, but FloorGem suggested that we stay in the basement with the staircase sealed in plastic for one night. That worked very very well.

Arrived on time, professional , floors and basement steps are beautiful.

Very knowledgeable, professional and kind service provider. Ken, the owner truly helped me repair damage to my floors done by another contractor. My floors looked great after FloorGem finished with them!

Very professional and helpful. They did a beautiful job!

These guys are fast! Work is good. Cleaned up afterward. Came back to correct a spot that I screwed up at no charge. I'd hire them again.

Ken the owner is very responsive and professional and his team is amazing. I actually needed Floor Gems to repair my floors after a different ontractor messed them up. Floor Gems did an amazing job. I would highly recommend them.