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FloorGem Services

Wood Flooring Refinish, Wood Flooring - Install or Completely Replace, Stone Restoration & Polishing,

About us

FloorGem is a company founded on the premise that customers deserve the best value for their dollar and must be satisfied with the flooring services provided.We provide complete home remodeling and flooring services to both commercial and residential customers.FloorGem knows that in order to run a successful company, we must maintain a clean and safe working environment.Keeping your home or business safe can be difficult when you discover that some flooring service companies do not offer dependable and thorough cleaning services.We specialize in stripping and waxing (vinyl and ceramic tile), hardwood floor sanding and finishing, commercial carpet cleaning, and janitorial services. We are confident that our rates will be competitive and our level of service will be excellent.You can rely on FloorGem to satisfy your most stringent requirements and exceed your expectations.Ken WaldmanPresident Floorgem - See more at: http://www.floorgem.com

Business highlights

26 years of experience

Memberships & Affiliations

BBB, Building Trades Association, Better Business Bureau of Maryland, MHIC #83658

Services we offer

Ceramic Tile Installation and Repair, Ceramic, Marble, Stone tile maintain and cleaning, Commercial Janitorial Services and Supplies, Complete Floor Care Services (stripping, waxing, buffing, and paste waxing), Hardwood Sanding, Finishing, Installation and Repair

Amenities

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.4136 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
40%
4
10%
3
2%
2
3%
1
1%

Filter reviews by service

Showing 1-25 of 136 reviews
January P.
Feb 2023
1.0
$5,700
Floorgem installed flooring in my master bathroom in May 2022. According to my plumber and water mitigation company. Floorgem workers incorrectly installed the toilet, causing it to leak over time and leading the subfloor to substantially rot. When the subfloor could not hold the ongoing water leak anymore, the leak spread down into the ceiling of the family room beneath that bathroom. A plumber pulled the toilet and fixed the leak until I could have renovations -- to now include new flooring and a new subfloor in the master bath, as well as ceiling drywall and painting in the room where the water leak spread. My 2/13/23 plumber receipt says the toilet was incorrectly installed (and that installation was, in fact, done by Floorgem). The plumber assessment was as follows: After arriving customer showed me the upstairs master bathroom toilet that was clogged and not flushing. When attempting to flush the toilet it leaks below in the family room ceiling. I attempted to auger the toilet unsuccessfully. I then pull the toilet to snake it with a K50. Once I pulled the toilet I noticed that the flange was installed improperly and leaking from there. Snaked the drain line roughly 20 feet clearing the blockage. I replaced the flange. No leaks at this time, everything is working properly. Because of the above, I had water mitigation and now need renovations in both that bathroom and the room below it. Despite repeated attempts to resolve this directly with the owner, Ken Waldman, he does not keep his word and does not follow up. I want to recoup: (1) 1,252.36 plumbing repair cost + (2) my $1,000 insurance deductible ASAP. My insurance will subrogate the remainder of the costs for water mitigation, renovations, and damaged/lost property with Floorgem directly. I have also filed a complaint with the Maryland Division of Occupational and Professional Licensing and the Better Business Bureau. I am simply posting online reviews so others are aware and are warned, as I had other smaller quality issues that I was willing to let go. This has been financially harmful, and I would have walked away had the owner shown a good faith effort to make me whole given the direct costs I incurred due to mistakes made by his workers.

John N.
May 2021
5.0
Wood Flooring Refinish
Yes, I recommend this pro
$1,807
Ken was very informative on how to repair a couple problems we had with our wood floors.. His crew was on time, communication with them on return times for the follow on days work was excellent.. Ken reviewed the completed project and made sure I was happy with the project

Joseph K.
Dec 2020
5.0
Wood Flooring Refinish
Yes, I recommend this pro
$3,200
Very pleased

Jason G.
Sep 2020
4.5
Wood Flooring Refinish
Yes, I recommend this pro
$1,560
I received three quotes and onsite visits to the house. FloorGem was just as professional as the other two contractors, but most cost effective. The work performed was top notch. My floors had about ten years of wear and were definitely in need of refinishing. Floors look like they are brand new. 100% satisfied. The only negative was that the crew was an hour late on the 2nd day and I had to have someone waiting at the house to let them in, otherwise I would have given 5 stars across the board. Regardless, I would highly recommend FloorGem to anyone getting the HW floors refinished.

H T.
Jul 2020
3.5
Floor Cleaning and Polishing
Yes, I recommend this pro

Lisa S.
May 2020
5.0
Wood Flooring Refinish
Yes, I recommend this pro

Vicki K.
Jul 2019
2.0
Wood Flooring Refinish
We found FloorGem through HomeAdvisor and selected them based on the positive reviews. We hired them to refinish the wood floors in our kitchen, half bath, hallway, den and stairs. We were very disappointed with the quality of workmanship. There were several issues, some of which they were able to repair, others that were not addressed. We contacted Ken about our concerns. He did not come to our home, he sent the same crew out the next day. There were **pimples** throughout the floor, especially the kitchen. They had to buff the entire area and apply another coat of polyurethane. They mentioned that this had happened in another house they had done the week before, but offered no explanation as to the cause. This repair was disruptive, as we had to be out of the house again. However, the floors no longer have the pimpled appearance. There were a couple of other issues that they also addressed, such as damaged/missing trim and touch ups around the refrigerator. One area that was not addressed was the entrance hallway. The hall floor has a wavy look and is uneven. I pointed this out to Bruno (job foreman) and was told that it was the lighting. This is not the case. The floor is uneven and the wavy look is clearly a result of improper sanding. There is also stain/polyurethane on the baseboard trim along the floor and the staircase. When I pointed this out to the crew, they said we would have to paint it, as there was no way to remove it. So we now need to have the trim repainted, which unfortunately was just done a few months ago. As I mentioned, when I first contacted Ken with my concerns he was very responsive. However, after the crew completed the job, and he received payment, I never heard back from him. I contacted him to let him know we were not satisfied with the workmanship of the job, but he never responded. We suspect that the issues we encountered stem from an inexperienced crew. They were polite and respectful of our home, but we believe they needed more experience/supervision. I would not recommend this company.

Micah B.
Jun 2019
5.0
Wood Flooring Refinish
Yes, I recommend this pro
{No Comment Provided}

Gretchen D.
Jun 2019
3.5
Wood Flooring Refinish
Yes, I recommend this pro
{No comment Provided}

James C.
Aug 2018
4.5
Wood Flooring Refinish
Yes, I recommend this pro

Lynne K.
Apr 2018
4.5
Wood Flooring Refinish
Yes, I recommend this pro
.

Karen C.
Apr 2018
5.0
Wood Flooring Refinish
Yes, I recommend this pro
Pleased with everything done. Work done on time. Answered any questions and addressed my concerns. Refinished the upstairs of a split level (living room, stairs, dining room, hall and 3 bedrooms)

Gary W.
Mar 2018
4.5
Wood Flooring Refinish
Yes, I recommend this pro
Floors look excellent. Made a repair to an area of the floor without material charge. In addition made a cosmetic repair to a bathroom vanity that had some water damage at it base so that did not have to replace.

Paul C.
Mar 2018
4.5
Wood Flooring Refinish
Yes, I recommend this pro
$5,450
They came up with excellent ideas on some repairs that were needed to the floors. We are very pleased with the finished floors.

Ronald H.
Nov 2017
5.0
Wood Flooring Refinish
Yes, I recommend this pro
$700
Ken at Floor Gems is excellent. He gave us excellent advice on saving money in refinishing our living room and dining room wood floors. They did an excellent job and the team was very customer friendly. In addition we had Floor Gems install Luxury Vinyl Tile that looks like wood in our kitchen. We are 100 percent satisfied with the pricing and the service.

Nkwenten K.
Oct 2017
4.0
Wood Flooring Refinish
Yes, I recommend this pro
Very responsive, and explained the whole process to me

Elaine G.
Oct 2017
5.0
Wood Flooring Refinish
Yes, I recommend this pro
Very professional and careful workers. The floors look fantastic!

Kathy M.
Oct 2017
5.0
Wood Flooring Refinish
Yes, I recommend this pro
Other companies suggested that I board my cats for several days during the work, but FloorGem suggested that we stay in the basement with the staircase sealed in plastic for one night. That worked very very well.

Carolyn B.
Aug 2017
5.0
Wood Flooring Refinish
Yes, I recommend this pro
$1,700
Arrived on time, professional , floors and basement steps are beautiful.

Shon S.
Jul 2017
5.0
Wood Flooring Refinish
Yes, I recommend this pro
Very knowledgeable, professional and kind service provider. Ken, the owner truly helped me repair damage to my floors done by another contractor. My floors looked great after FloorGem finished with them!

Patricia C.
May 2017
5.0
Wood Flooring Refinish
Yes, I recommend this pro

Joann S.
May 2017
4.5
Wood Flooring Refinish
Yes, I recommend this pro
$4,000
Very professional and helpful. They did a beautiful job!

Mark A.
Feb 2017
5.0
Wood Flooring Refinish
Yes, I recommend this pro
$6,616
These guys are fast! Work is good. Cleaned up afterward. Came back to correct a spot that I screwed up at no charge. I'd hire them again.

Kristin B.
Feb 2017
4.5
Wood Flooring Refinish
Yes, I recommend this pro

Shon S.
Feb 2017
5.0
Wood Flooring Refinish
Yes, I recommend this pro
Ken the owner is very responsive and professional and his team is amazing. I actually needed Floor Gems to repair my floors after a different ontractor messed them up. Floor Gems did an amazing job. I would highly recommend them.
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Showing 1-25 of 136

Licensing

Licensed*

Trade License Number

16549

Trade License Expiration

12/31/2027

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

FloorGem Services is currently rated 4.4 overall out of 5.

Monday: 8:00 AM - 6:00 PM Tuesday: 8:00 AM - 6:00 PM Wednesday: 8:00 AM - 6:00 PM Thursday: 8:00 AM - 6:00 PM Friday: 8:00 AM - 6:00 PM Saturday: 9:00 AM - 5:00 PM Sunday: 9:00 AM - 5:00 PM

FloorGem Services accepts the following forms of payment: CreditCard

Yes, FloorGem Services offers free project estimates.

No, FloorGem Services does not offer eco-friendly accreditations.

No, FloorGem Services does not offer emergency services.

Yes, FloorGem Services offers warranties.