Flooring Direct

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92% Recommended

35 Years In Business

Company Details

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9886 Chartwell Drive
Dallas, TX 75243

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Hours

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Achievements

Service Details

Residential Work
Commercial Work

Areas of Expertise

Carpet
Hardwood
Laminate
Vinyl
Wood Refinishing

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Cost Information

Credit Cards Accepted

Ratings

4.6

87 Verified Reviews

5

70
4

8
3

6
2

0
1

3

Highly rated for

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Value
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Showing 1-10 of 87 results

4.0 Sheri G. Irving, TX

5/27/2023

Install or Completely Replace Wood Flooring

4.0 Sheri G. Irving, TX

3/25/2023

Install Vinyl or Linoleum Sheet Flooring or Tiles

4.5 Kevin T. Keller, TX

7/14/2022

Install Carpeting

Friendly, timely and good quality install of carpet in 5 rooms

5.0 Sandra F. Kaufman, TX

6/23/2022

Install Carpeting

Good job! Professional and courteous!

5.0 Emery H. Princeton, TX

5/27/2022

Refinish Wood Flooring

They repaired numerous cracks a few pet stains. Floors turnout beautifully.

5.0 Theresa H. Crossroads, TX

5/27/2022

Install Ceramic or Porcelain Tile

Professional to the â Tâ . Steve was a wonderful salesman explaining the process and helping us select the perfect floor type for us. Are new floors where the result of an insurance claim and Steve provided any requested information to the adjuster. Communication was excellent with the coordinator and I was able to have my floors installed quickly. The installer team was phenomenal! They moved everything and kept us well informed of where we could step and what was planned for the day. I couldnâ t ask for a more professional group of people. All stars for everyone!

5.0 Chase P. Arlington, TX

5/27/2022

Install Carpeting

On both the sales and installation side of our new carpet purchase, we were very satisfied. The sales pitch was very low pressure, and the pricing was better than most of the competition. The installers arrived on time, and ever though we have drop-in bedroom and some other tricky areas, they did a fantastic job. Two weeks in, and we haven't had any issues.

1.0 Cynthia A. Lancaster, TX

5/12/2022

Install Vinyl or Linoleum Sheet Flooring or Tiles

One of the tiles lifted up after a month and they refused to warranty after I paid them cash to complete the job. The manager came out inspected and stated they would repair it. When I followed up they were rude and very unprofessional.

Response from Company:

Yes ma'am you are correct. It was determined that the tile lifted because your furniture had been scooted across the floor while the adhesive was still wet. From the pictures our installers took when leaving the home, your floor was not like this. Which means it is not due to a faulty install on our part. As I explained, we would happily come repair the tile, but I do have to pay my installer to do so. Since this was not his fault or doing, we can not send him out for free. This is not an installation error, and I do apologize for that. However, we are still happy to come repair it but it will cost us money to get our installer out, which means we have to charge you. If you would like to set this up, please let me know.

5.0 Lucinda H. Ovilla, TX

3/18/2022

Install or Completely Replace Wood Flooring

Every person we dealt with was professional, knowledgeable, and respectful of our concerns. When we had any question or issue, it was addressed immediately and completely to our satisfaction. I would recommend Flooring Direct to anyone!

Response from Company:

Lucinda, what an amazing review. We sure appreciate you taking the time to tell everyone about your project with us. Please let us know if you need anything in the future. Brittney Kinsey, Director of Client Relations

5.0 David S. Euless, TX

3/17/2022

Install Carpeting

They did a great job. The only thing I didn't like was that they took payment before they were completely finished, but they did a great job.

Response from Company:

David, as it states on your contract that you signed, this is our police. However, we do stand behind our installs 100% so if you ever need anything, be sure to let us know. Brittney Kinsey, Director of Client Relations

Showing 1-10 of 87 results Showing 0 of 0 results

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HomeAdvisor Screened & Approved

Achievements

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In Business Since 1988

Achievements

Service Details

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Flooring & Carpet

Tile

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HomeAdvisor's Screening Process

Criminal Background Check

Who does HomeAdvisor background check?

What does the background check cover?

How is COVID-19 impacting the HomeAdvisor background check program?

Licensing

State Business Filings

Ratings

Corporate Accounts

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