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HomeAdvisor Screened & Approved

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Learn about our screening process

90% Recommended

33 Years In Business

Company Details


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Service Details

    Areas of Expertise

    • Carpet
    • Hardwood
    • Laminate
    • Vinyl
    • Wood Refinishing
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Credit Cards Accepted


    50 Verified Reviews
    • 5
    • 4
    • 3
    • 2
    • 1

    Highly rated for

    • Quality
    • Value
    Showing 1-10 of 50 reviews Showing 0 reviews
    2.5 Dedrie W. The Colony, TX

    Good things - installers great guys and did a great job. Communicated well on plan and daily progress. The materials used are quality and I am very happy with the finished product. Bad things - not very good communication from the company. Slow to respond. Did not charge my cards, as I asked (this put me in a bad situation running by debit card twice, cleaning out my checking and savings accounts). Sold me a size baseboard they did not carry and sent over a smaller size without of telling me. Told me the job would take half the time it really did (2 -3 days but ended up being 5 long days). I just felt like once they had the sale, I did not really matter, I would just take whatever they dished out.

    Response from Company:

    As we discussed with the computer glitch and your card, I am trying to get you some money back for the inconvenience. As far as timing went, I looked through all of our correspondence and noticed you had ordered additional work 3 days into the job, which meant a little extra time to get material and have it installed while installers were still there. Baseboards were fixed before your job was completed, and we have had constant email and text communication with you all through the install office, and my customer relations manager. Again, we apologize for the issue with the card, which we have resolved the glitch. However, with timing, there was nothing we could do once you added material in the middle of your ongoing project. Dan Ratcliff, President.

    5.0 Veronica C. Forney, TX

    This company is professional, efficient and provide high quality work! Love our new handscraped wood floors!

    5.0 Robert Z. Arlington, TX

    This company not only gave me the best price, but did the job in the time I needed them to. It was done perfectly by two guys that took pride in their work and cleaned up after the job. I was very pleased.

    4.0 Monifa R. Mansfield, TX

    The crew was good, timely and professional.

    Response from Company:

    Thank you so much for the review. Dan Ratcliff, President.

    5.0 Rod S. Dallas, TX

    Jake Colebaugh was great!

    Response from Company:

    Glad Jake took care of you Dan Ratcliff, President.

    5.0 Bill S. Arlington, TX

    They pulled up old and installed new carpet in three bedrooms. Pricing very completive and installers were A+. I couldn't be happier. Thanks Floors Direct.

    Response from Company:

    Thank you so much for the review Bill. We appreciate your business. Dan Ratcliff, President

    5.0 Jessica J. Forney, TX

    Great customer service. The crewa qere professional and did great wprk. Very pleased.

    Response from Company:

    This is what we like to hear. Thank you so much for the review. Flooring Direct Dan Ratcliff, President.

    5.0 Blake C. Irving, TX

    Great job!!

    Response from Company:

    Blake, Thank you so much for the review. We are glad your project turned out the way you hoped. Thank you, Dan Ratcliff, President.

    5.0 Miranda R. Sachse, TX

    Just got all my floors redone. The process was quick and all employees were professional. Would hire them again if the need arises. Installers worked very hard and got it done quick and I’m in love with my floors.

    Response from Company:

    We are so glad everything worked out the way you wanted. Thank you, Dan Ratcliff, President.

    5.0 Kimberly G. Irving, TX

    informative and helpful.

    Response from Company:

    Just what we like to hear. Thank you for the review. Dan Ratcliff, President.

    Showing 1-10 of 50 results Showing 0 of 0 results
    Page 1 of 5


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