I can no longer refer to this moving company with a good conscience. I have used this moving company in the past, and absolutely loved them! I have referred them to several others and know for sure that my son has used them as well as a close friend. First and foremost, Debbie is the one that handles all the scheduling and coordination, and she is extremely friendly and responsive. You never have to worry about them answering their phone or lack of communication. Debbie is great at that! She sends text messages with confirmation and everything. All of the movers that my son, my friend, and I had were all very friendly and courteous. When I used this company in the past, I went from a 3 bedroom house, 1 level, to a 2 bedroom apartment on the 2nd floor with an elevator. The guys were absolutely excellent, and my move took 2 hours. This most recent move, I downsized for an out of state move, but due to COVID ended up putting my stuff in storage. This time, I had no beds, no couches, no exercise equipment, fewer TVs, and less than 50 boxes. To make the move easier, I placed everything in the living room, which was closest to the door. This way the movers could just be in and out. The movers commented on how easy the move was going to be since it was so little and all in 1 spot. I also had small storage with a few Tupperware in it, but that was on the 1st level and was also downsized from the house I originally moved from. I went from the same 2 bedrooms, 2nd level apartment they moved me into, over to a climate-controlled storage unit on the 3rd floor. The storage company gave the movers a run key for the elevator, so they did not have to wait. My storage company also had L carts to move everything, and the movers each had one. I rented a 10x20 storage and my stuff only fills half of it. With only half the stuff I had in the previous move, an elevator in both places, and a run key, it took the movers 4 hours. It took so long, that I finally started loading an L cart and taking it up to my storage unit as well. The movers were very nice, very personable, but suuuuuuuuuuper slow. While we were finishing up, Debbie had called the movers over the radio and apparently they were very late to their next appointment. So, I do not think they had me scheduled to take 4 hours, I think the movers just took their time, obviously. This move should have no doubt been 2 hours or less, and the only way it would have been 2 hours would be because of the 30 min drive to the storage unit. This experience was very frustrating and disappointing, and I can no longer refer to them.