Focus Garage Doors and Services, LLC

4.81 |224 Verified Ratings
Write a Review

Focus Garage Doors and Services, LLC

4.81 | 224 Verified Ratings
Write a Review

682-727-2040

10800 Alpharetta Hwy, Ste 208
Roswell, GA 30076
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Profile
Focus Garage Doors and Services, LLC


We are a business that started because we have worked in this industry for over 10 years and we were not satisfied how there was a lack of customer service. We wanted to make sure every single customer was treated like family and could rely on us to do the job correctly and to the satisfaction of the customer. Focus Garage Door Repairs and Services takes great pride in southern hospitality where you'll always be family.

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Atlanta
  • Marietta
  • Decatur
  • Norcross
  • Kennesaw
  • Carrollton
  • Peachtree Corners
  • Rome
  • Lawrenceville
  • Alpharetta
  • Duluth
  • Fayetteville
  • Stone Mountain
  • Holly Springs
  • Douglasville
  • Jonesboro
  • Roswell
  • Smyrna
  • Canton
  • Peachtree City
  • Lithonia
  • Conyers
  • Snellville
  • Woodstock
  • Forest Park
  • McDonough
  • Newnan
  • Morrow
  • Griffin
  • Dallas
  • Lilburn
  • Riverdale
  • North Metro
  • Cumming
  • Acworth
  • Austell
  • Tucker
  • Palmetto
  • Sharpsburg
  • White
  • Haralson
  • Union City
  • Sargent
  • Dacula
  • Experiment
  • Stockbridge
  • Powder Springs
  • Covington
  • Hiram
  • Cedartown
  • Lebanon
  • Oxford
  • Lithia Springs
  • Scottdale
  • Mableton
  • Bremen
  • Winston
  • Conley
  • Emerson
  • Red Oak
  • Silver Creek
  • Locust Grove
  • Rex
  • Villa Rica
  • Redan
  • Mount Zion
  • Turin
  • Taylorsville
  • Lindale
  • Hampton
  • Rockmart
  • Sunny Side
  • Aragon
  • Kingston
  • Mount Berry
  • Temple
  • Suwanee
  • Whitesburg
  • Tyrone
  • Grayson
  • Clarkston
  • Clarkdale
  • Fairburn
  • Brooks
  • Ellenwood
  • Lovejoy
  • Porterdale
  • Cartersville
  • Avondale Estates
  • See All >

Services Offered

Garage & Garage Doors

Areas of Expertise

  • Garage Door - Install or Replace
  • Garage Door - Repair
  • Garage Door - Repair - For Business
  • Safety 1st, Covid 19 Gloves and Masks worn

Quick Facts

Business Hours
24/7
(Please call to confirm)
  • Commercial
  • Small Jobs Welcome
  • Warranty Offered
  • Free Estimates
  • Residential
  • Trip Charge
  • Credit Cards Accepted
  • Veteran Owned

Credentials

In Business Since: 2019
Screening
HomeAdvisor Screened. View Details

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To find more licensing information for your state, visit our Licensing Requirements page.

Business Overview

Community Involvement

Helping with Childhood Cancer Research

How We Got Started

I chose to work in this industry because of the customers reactions after I have finished solving their issues and the happiness it brings..

We started in this industry in 2008.

We describe our business as Up and coming

 

Photos
Focus Garage Doors and Services, LLC


My Work
2 Projects
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Ratings & Reviews
Focus Garage Doors and Services, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 224
  Page 1 of 23
Sort by newest   Date ▼   Rating  
0.5   |  10-15-2020
Review by Lorenzo M. in Griffin, GA
When the tech came out to do the installation he was asking me very personal questions that were not appropriate.
Response by Focus Garage Doors and Services, LLC: I am very sorry to hear this has happened to you! My name is Carla, the customer service manager. I will be getting in touch with you soon! Edit.. I see that you have spoken with Joe, our Lead Tech Manager. I hope he was able to clear this up. Again, I?m so sorry. - Carla CSM
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4.5   |  
Review by in Stockbridge, GA
Good job for a fair price.
Response by Focus Garage Doors and Services, LLC: Thank you so much for your review! We appreciate your business. Carla- CSM.
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5.0   |  
Review by in Smyrna, GA
When looking to replace my garage door opener I attempted to go the cheap route and went to Home Depot to purchase the opener and use their installer. Big mistake! Huge. Huge mistake waited several days to find that my order had been canceled for some weird reason. Spoke to Ken at focus garage doors. Super kind patient and knowledgeable, found that there were even same-day appointments available. Lee was my technician and he was awesome! Would recommend these guys to anyone for their garage door needs.
Response by Focus Garage Doors and Services, LLC: Thank you so much for the nice review of Ken and Lee. - Carla CSM.
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5.0   |  
Review by in Fayetteville, GA
I Needed to get one of my garage doors repaired. I had just had my house repainted and one of the garage doors was not dry when the painters left for the day. The next morning when I went to open the recently dried door, the rubber seals of the door stuck to the door and upon activating the door to open, it ripped the attachment of the opener to the door right off. I called three companies and Focus showed up first. The service tech told me how he would fix it and how much it was going to cost. I approved and he was done in 45 minutes. I cancelled the others. I was very impressed with their quick response to my needs, and customer service. Thank you very much!
Response by Focus Garage Doors and Services, LLC: Thank you for your 5 Star Review! We appreciate your business. Carla - CSM.
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5.0   |  
Review by in Canton, GA
very pleased and comfortable with their work and honesty.
Response by Focus Garage Doors and Services, LLC: Thank you so much for your 5 Star Review. - Carla - CSM.
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5.0   |  
Review by in Kennesaw, GA
Received the after hours call for my request within a minute of placing the request. Professional customer service. Lee was my tech. He called before arrival. Was on time. Very professional and knowledgeable. I needed some extra parts for my job, and he did a great job of both showing me why I needed them, and how they would work. I would highly recommend Lee for any garage door repair. Money well spent! Thanks, guys!
Response by Focus Garage Doors and Services, LLC: Thank you for the 5 Star Review of Lee! I am so glad to hear he made you happy. - Carla CSM.
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2.5   |  
Review by in Lawrenceville, GA
I was trying to have someone come to fix/diagnose two garage doors, I did not expect them to come over to try to upsell and push so hard. They told me that a repair would be useless and I needed all new garage doors and one new opener until I refused completely and then they offered to repair the one door with two little metal struts and 15 minutes of work for $135. 1st Door: I hired them to fix this door for the $135 and 15 minutes. They did not reseat the door or try to pull the panels back together very well. Overpaid and horrible service here. They did help adjust the door opener so that it put less pressure on the door itself. This was nice and a little extra, although due to the type of service this should be expected in my opinion. I also found that the opener was pulling away from the wall and need to be tightened. They did not find that or do anything about it because they did not inspect thoroughly anything... 2nd Door: My first $135 seem to not be enough to have a very close look at this door too. They spent 5 minutes looking at the sensors and the button on the wall. Telling me the button wires were loose and that one of the sensor was not getting power. They retracted this statement late, as they seem to not be familiar with a sensor without a light??? (Dont they do this for a living?) They told me I would have to extra to have this door opener tested to see if the motor or the board was bad. A new wireless remote seems to have resolved this issue and I bought it on Amazon. To their management: I would have gladly paid them for a new remote and setup. They did not offer this. I think they should have spent more time on the 2nd door opener. $135 and 15 minutes is ridiculous when a thorough inspection is not complete and with the extra time available. These guys do not make $50 and hour for sure. They very much seem commission based. THIS IS BAD FOR A REPAIR SERVICE! It makes them always push to sell replacements instead of do their job and repair what was requested. And little above and beyond in a are for 5 minutes, does not make up for the horrible service received and a thorough job not being done properly.
Response by Focus Garage Doors and Services, LLC: I am so sorry to hear this. I hope the struts are still working okay for the door. We always try to offer the best options for your garage door issue. Carla- CSM
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5.0   |  
Review by in Kennesaw, GA
The guys did an excellent job, Showed up on time and completed job quickly.
Response by Focus Garage Doors and Services, LLC: We appreciate your 5 Star Review!! Carla- CSM.
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4.0   |  
Review by in Jonesboro, GA
The guys did an excellent job. I have two garage door openers and one went bad. They showed me why the other door was so loud. Loose screws so they tighten them up for me. It only took about 1.5 hours for them to remove the old one and replace with the new opener. The only reason why I gave them a 4.5 rating is that they didn't have mask and I'm a survivor of Covid-19. Other than that I was impressed, they were very knowledgeable. In the near future I will need to replace both garage doors and I will definitely be calling Focus. Hopefully I can get the same guys.
Response by Focus Garage Doors and Services, LLC: So sorry to hear you preferred him to wear a mask. Next time please feel free to ask if he is mind putting it on while you are talking to him. I am glad to hear the service was good for you. Carla- CSM
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5.0   |  
Review by in Decatur, GA
Good work
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Showing 1-10 of 224
  Page 1 of 23

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