Footprints Floors Carmel

Footprints Floors was wonderful on install and a small repair. ð hope to hire them again. They are professional, hardworking and get the job done in a timely manner. They kept us in the loop every step of the way, this is a first class company. Thank you@

Our experience with Footprint Floors was a complete waste of money, compelling me for the first time to warn potential customers about Footprint Floorâ  s gross incompetence and lack of professionalism. Initially, "Tom" (the contractor) and "Luis" (the worker) projected an image of competence and concern for our home and vision, misleading us into feeling confident in our choice of company. By the end this feeling was completely gone. Before leaving our home, we had explicitly and carefully chosen a grey color for our floors. Upon our return 3 days later, we found the floors to be unmistakably brown. Furthermore, our walls were stained and marked, and our lights wouldnâ  t turn on because the breaker switch had been turned off and left unscrewed on the floor, demonstrating a blatant disregard for our property. When we contacted the company to address these issues, we agreed to meet at 12:30. They arrived 30 minutes late. When they finally showed up, we voiced our concerns to Tom, who exhibited a shocking lack of accountability and professionalism. Before the painting had started, we repeatedly asked Luis about whether the color would change once the project was done, he assured us multiple times that it would stay EXACTLY the same. When confronted about the brown color, Luis absurdly claimed he told us the wood would look â  more lively" (whatever that meant) and then had the audacity to laugh in our faces. Both Tom and Luis stubbornly refused to acknowledge the glaring color discrepancy, absurdly insisting it was the EXACT same as we had chosen. They bluntly stated there was nothing they could do about it. Given their blatant denial of the obvious color difference, discussing the other issues we had was pointless. Ultimately, I had to tell Tom and Luis to leave my house as I could no longer stand them. I begrudgingly paid and spoke to "Terrance," the project manager, who offered a feeble and insincere apology before leaving. After they were gone, my girlfriend and I were left feeling extremely frustrated and stressed. What began as a seemingly positive experience morphed into a nightmare, revealing that none of the people there actually cared about addressing our concerns. Footprint Floors is, without a doubt, the worst company I have ever had the misfortune of dealing with. Their sheer lack of professionalism, accountability, and blatant disregard for customer satisfaction is appalling. This company caused us immense distress and frustration and I strongly urge everyone to avoid Footprint Floors at all costs.

Excellent results. Extremely pleased with the refinishing of my 90 year old hardwood floor. They look AMAZING!

We used Footprints Floors after a recommendation from friends to install a tile kitchen backsplash and replace the tile work around our fireplace. We could not be more pleased with the outcome and quality of their work! Very professional and detail oriented!

Great job on our floors. Very knowledgeable employees and great customer service.

Excellent company. Quality work and great customer service.

Very professional. Polite. Finished in a timely manner and cleaned up after they were finished. Floor looks better than I could have imagined.

good job

HE WAS A PERFECT GENTLEMAN.!! CLEAN APPEARANCES DELIGHTFUL. IN DEALING WITH HIM.

Tom and his crew were awesome to work with! They tore out and replaced about 1200 sq ft of flooring in our new home. Our Floor & Decor product was delayed which pushed back our installation date, but Tom was quick to contact the store to find out what was going on and to reassure us that he was still there and ready to get our job done as soon as the materials arrived. The crew arrived right on time on the first day of install and got to work immediately. They were all friendly, respectful, and communicative. They kept us informed on what they were going to complete each day. We had some unexpected subfloor repairs, but they worked close to 12 hours each day in order to get our project completed on time. We highly recommend them!