Groundworks

We are disappointed and wish we had just left the driveway alone as we now have 2 cracks that we didn?t have before. The job was 3 times larger than anticipated and although we were warned about the possible damage it seems that the larger work should have been foreseen. They were generous with the guarantee and gave us a discount because of the problems.

Very professional Did a great job old concrete did the best he could I would recommend this company

Excellent experience from quote to completion. The crew was very polite and professional. My patio’s were 50 years old and now should last another 50 years.

Groundworks provided a solution for widening driveway cracks we were experiencing as well as raising a sunken portion. Their team of Carter S. and Riley G. did excellent work. Both Carter and Riley were professional and courteous. Carter provided full explanation of work to be performed and set expectations. All in all, job well done.

The job exceeded my expectations. Crew was very knowledgeable and courteous.

This was a smooth and seamless experience. From the quote and estimate to the crew coming to do the waterproofing. Eric was very helpful and informative throughout the process of scheduling and what financing options were available to making sure we prepped everything that we needed to. Deshawn and his crew talked me through what they would be doing and what to expect along the way. He explained the timeline and to expect dust to settle for a couple days so they would leave plastic on all of our items in the basement for us to remove when we were ready. He gave me a walkthrough at the end of each day and a final video explaining everything. The basement looks so good and will be able to be easily finished in the future.

John from Groundworks did a great job. He presented us with the solutions available to us and laid them out clearly, was very honest and knowledgeable, and gave me a lot of peace of mind. Would definitely hire again.

Great communication, clean, efficient. Highly recommend!

We had a very large, very long horizontal crack in our wall. Jacob W. was great. He answered all my husbands questions and worked his butt off. Along with Austin H. and Denzel K. The cleaned up everything when the job was done too. I would give them a 10/10 and would recommend them to anyone that needed foundation work done.

Carter S. & Riley G. Were very nice. Communicated everything. Took their time to make sure I was happy with the job.

Don was extremely helpful and explained all aspects of the job completely. I would definitely recommend him to anyone.

Great work. Clean, responsive, professional.

These people give you a quote, then bug the crap outa ya until u say yes. Then you get about 6 hrs of labor, crooked walls, floors never straightened, and they remove your plumbing. Been trying to contact them for months now with no response. Even my lawyer can't get straight answers. Court date isn't set yet, but subpoena's have been sent. I do not recommend this company at all. Some sheet steel and spray foam =$17k After pricing it, I'd be around 4k for the little work they did.

We hired FSM Grand Rapids to spray foam insulate our crawl space and install a dehumidifier to help with the dampness in that area. All four workers, Jalen, DeShawn, Reggie, and Jamont were very friendly, helpful, respectful and professional. The crawl space looks so much better than it did and we are happy that it is sealed off from the cold weather. I would highly recommend FSM for any of your future foundation work!

We hired FSM to spray foam insulate our crawl space and install a dehumidifier to help with the dampness in that area. All four workers, Jalen, DeShawn, Reggie, and Jamont were very helpful, friendly and professional. I would highly recommend FSM for any of your foundation work!

Very personalized customer service from the Sales Rep to the actual construction crew. They explained the process step by step which created confidence that we made the right decision to partner with the company

Jalen, Reggie, and DeShawn from FSM were incredibly professional and courteous. They worked fast and did fantastic work in our basement. They answered all of our questions, made sure we understood how to operate the systems they installed, and gave us a thorough tour of the work once they were finished. Excellent service.

Project was done with professionalism a workers were very respectful an courteous. Foreman Jalen (JT),Denzel, William H, Cody C. Thankyou

TLDR: foundation work is passable, but definitely do not go to FSM for waterproofing. Not only did I not get at all what I paid for, I also incurred costs to repair damage to my plumbing, electrical, hot water heater, and permanent damage to the air quality and ambiance of my home. I had foundation work and basement waterproofing done through FSM in May 2023 and just had a follow up visit in July 2024. What drew me to them was the convenience of getting both projects done at the same time, but any "convenience" has been outweighed by the ongoing frustrations and irreversible damage No serious concerns about the foundation work. The only annoyance was miscommunication about the condition my yard and driveway would be left in. I was under the impression that the holes dug in my asphalt driveway and yard would be filled in. They were not. I asked them to bring gravel to fill the hole in the driveway and fill dirt for the ditches in the lawn. Neither looks great, but they are liveable. Waterproofing, however, has been a huge disappointment Firstly, COMMUNICATION through the main FSM number was frustrating and unprofessional. All of the foremen did give me direct numbers once things were underway, but everything before and since the install has been unpleasant. Secondly, after the install, CITY INSPECTORS for electric and drain placement came out and both told me the inspection failed and they would let FSM know. I am not sure if they did, but no new inspections have been done more than a yr after the work was done. More importantly, they left me with DAMAGE to 1) hot water heater- leading to a gas leak, a visit from DTE, 3 days without hot water in 2023, and a new gas leak in 2024 when the adhesive they used to "fix" it started disintegrating. 2) plumbing- they jackhammered into a 4" cast iron waste water drain pipe and replaced it with a (crooked!) 2" pvc pipe without even mentioning it to me. 3) electrical outlets- only 1 of 4 outlets in the new plug they installed were functional. I also had later damage to the breaker box as a result of water seepage. I was initially told the drain would be 30 ft downhill from the house. It was then installed 2 ft from the house and uphill. Within a few weeks I got them back to move it, but it was done while I was at work, so it was again uphill and only 5 ft from where my breaker box is located, leading to water damage in my electrical box and the expense of having to pay an electrician to make repairs (which FSM assures me could not have been due to their work, but the coincidence of water getting into the breaker box within months of its placement seems too coincidental to me.) 4) cracks in cement floor and increase in water seeping up from under the foundation 5) AESTHETICS AND SMELL- during initial discussions, I specifically asked about impacts to the aesthetics and smell of my house. I loved the character of my older home and the smell of the old cedar floor joists. The work is ugly and slapdash and my whole home smells foul and mildewy. FSM's suggestion was to pay to upgrade to their dehumidifier system and have them spray for mold (growing between floor joists as a result of an increase to the moisture in the basement after having waterproofing done). I went with another company and had them do an intensive mold treatment. This plus industrial dehumidifier cost less than half what FSM quoted me to fix what they themselves caused. In spite of the 2 huge Air Doctor purifiers I have running in my 800sqft home, the smell will never completely go away because it is coming from off gassing through the holes they drilled into the cinder block walls and pouring up the plastic "barrier" they cover the walls with. Most guests at my home say they don't notice it, but to my sensitive nose, it is nauseating.

Foundation Systems of Michigan did a great job on my basement. Jalen, Dylan, and Sidick were professional, efficient, and friendly. They made expert suggestions for additional work they would make if it was their own home but were very understanding of my need to stay within my budget and completed the planned tasks perfectly. I would recommend this crew to anyone who needs work done.

Daniel S, Riley G., Silvester T Very professional. Thoughtful of the surroundings. Fixed and repaired a previous installation. Would call them again.

Jakob W., Austin H., and Nathan H. Demonstrate some great team work getting the foundation work done clean and efficient. Fantastic communication before, during, while closing up the details of the project. Each where professional, polite, and positive attitude. Except for the missing steps at the patio door we can hardly notice they had the foundation dug up the day before.

Very friendly and professional.

Great customer service

Everyone we dealt with was kind, friendly, and easy to work with. The inspector, Mark, was very good at explaining the process, and the technicians, Taron and DeShawn did a great job with the waterproofing and foundation repair.