Fox Contracting Group

Do not hire this company for any work! I want to start by saying that I have never felt as disrespected and been as ignored by a company as I have been by Fox Contracting Group. I contacted Fox in June 2021 to schedule a shower tile remodel project; at this point I was told I would need to put $1680 down (50% of the estimated project cost) in order to be put on the schedule. In hindsight, that should have raised red flags, but it did not and so I sent a check. Fox received my check, and I selected the tile I wanted used for the project by June 28. And that is it. I was never put on the schedule, and I was never contacted (except for a brief visit that resulted in a doubled estimate and a few more fallen tiles in my shower) by anyone at Fox. On July 26, I called to request a refund of my deposit since no work had been completed. It was only at that point that I was told by Paul, their head of operations, that I was on the schedule for the first week of August. Interestingly, no one had notified me of this scheduled work until I requested a refund. Over the course of the next 3-4 weeks, I called Fox at least 7 times, spoke and left numerous messages with the receptionist, and tried in vain to reach Aaron, the owner of the company. Only AFTER I initiated a BBB complaint did Fox respond to my communications; on August 19 Aaron Fox, the owner of the company, spoke to me on the phone and assured me that I would be able to come pick up the materials myself and get a refund of the balance owed me. He said he would contact me within 2 business days to communicate the cost of materials and to schedule the pickup, but I have not heard a word from Fox since then, and it is currently October 8. I want anyone who is considering hiring this company for ANY work to be aware of how badly Fox has treated me and handled my potential business. In reading through other reviews on this site, it appears this is not an isolated incident in the slightest. To reiterate, Fox took nearly $1700 from me and then failed to do ANY work at all and (even worse) has virtually ignored all my calls and emails over the last month. Do not hire this company!

I We hired them to redo our stairs to railings. They no showed no called twice during the project and 2/3 days they did bother to show up were hours later then stated and no communication. When we contacted them they stated they were buying supplies multiple times as the reason for not showing up as scheduled. Yet only used 10 boards at most before they stopped coming. Installed things incorrectly, not level not to code. Installed the post on the landing incorrectly to be able to make both sections of our stairs match and then asked us to just have two different designs on our stairs .Did not follow design that was approved, When we suggested it was beyond their skill set and asked they wanted to refund us they Refused to refund us all of our money expecting to be paid for the work they did out of code and incorrectly. When asked for a breakdown of the charges they felt they were entitled to they could not provide an itemized list when requested multiple times. Never provided us with a copy of the contract with our signature, just a blank contract and a signed estimate and had to request several times before receiving that with a partial refund. Please save yourself the stress and steer clear.

They did a fantastic job! They were knowledgable, precise, and affordable! We will definitely hire them again for our next project.