Frank Alum & Screen, Inc.

This is the worst company ever.. Zero communication! Zero accountability! Do not use this company! They advertise on Facebook as ProLine Outdoor 1, 2 , 3 and 4. Finally found their real name. RJ did my quote for fence remove and install. Was told, all would be done in one day! Project to start Thursday, August 8th. Hurricane Debby came through so I expected there to be a delay. August 8th 9:00 am, I called the office, I was told they would still be out that day. Wow awesome! Same day 1:00pm, nobody came so, called again to verify. Was told again, they will be out today. 3:00pm, no call, no workers. So, I call back and went direct to voicemail. I left a message. 5:00 pm, I get call from the supervisor. He tells me, â you have to understand, the hurricane delayed us. I do understand, thatâ s why I was surprised they would still be out. I just want to be told that they would be delayed. He told me, we will try to come out Saturday, maybe Monday. Saturday, August 10- no show. Monday, August 12 9:00- I call the office, straight to voicemail. I received a call back telling me, they would be out to remove the fence today and install tomorrow. Ok so, 2 days not 1. Workers came at 11:00, removed the back property line fence but not the front. Tuesday August 13 9:00am- I call the office. Straight to voicemail. Shortly after, I get a phone call asking for payment. I said, they havenâ t even removed all the old fence yet. Oh really? Never mind, Iâ m calling the wrong customer. 11:34 I have a missed call from the office, no voicemail, nothing. 11:39, I call back, straight to voicemail. I leave a message. I call back 3 more times over 2 hours. 1:27 I get a call back from Adrian, they will be out today you need to have patience. It will be a day and a half for install. I think I have been pretty patient! nNow 3 days not 1. 2:00 pm, workers finally show up, leave at 6. Some posts are now in the ground. Wednesday August 14, 9:30am- workers show up. 4:00pm workers leave. Now, all the posts for the back property line fence is installed and about 1/3rd of the fence. Thursday August 15- no show Friday August 16th, 9:00am- I call the office, straight to voicemail. I get call from Adrian being very hard with me. Itâ s not their fault, If there were not so many roots, we would have finished yesterday. Nobody is as here yesterday! He says, they will be finished today. All I want is some communication. That afternoon, the workers say, they cant finish today, will finish tomorrow. I call the office, Adrian. He tells me, the workers have to answer to him, they will finish today. They leave, not finished. 7:09pm, I send a text to Adrian asking him to please update me, no response. Saturday August 17 10:03am- I text Adrian, will they be here today, will they finish today? 10:05am, he reads my message, no response. 12:03pm, I text telling him that iPhone tells me he read my message at 10:05. I continue, this is the worst I have ever been treated by a company. Monday August 19 9:30-I call the office straight to voicemail. I use my wifeâ s phone, it rings! I am upset at this point, Adrian comes and takes the phone and tries to be hard with me again. I tell him, I donâ t want to speak with you, I wan higher than you. I am the highest person. Wow! I give him a piece of my mind. He gives me a $500 discount. That is not what I want but of course I accept. He assures me, it will be done today. 11:00 workers show up, more people working today than usual. 8:30pm finished but, they forgot the gate latch. He buys one at Home Depot. Of course, wrong latch, gate can only be opened from outside. Tuesday August 20- call office tell them about latch. Wednesday August 21- I ask about the latch. I am told oh yeah, let me call you back.. no calls back, what do you know? Thursday August 22- Nothing! Friday August 23 - called all day, rings and rings and rings, nothing! Today, Sept 1, Still nothing! I...

Don't use. Hired to install a white, vinyl fence around my property. Was told it was a 2-day job. One guy showed up on a Tuesday and dug some holes. A week later a couple guy showed up an dug more. it took 2 week for a simple project to get done. Never received an receipt or invoice for the actual materials. Placed an almost $6,000 deposit which was 50% of the cost. Pieces of concrete were left in the yard, cigarette butts, and we were left to level land where a gate would only open half-way. They advertise on FB as Pro-Line Outdoor 1; 2; 3. Save yourself and don't hire these scam artists.

We are overall satisfied with the work Frank and his crew did on building our screened in lanai. Highly recommend then.

These guys got it done! Very friendly and my patio looks awesome. Thank you for the hard work making it perfect for us and our family.

Timely, reliable, knowledgeable and extremely professional. Once a customer forever a customer. Frank Salazar believes in customer satisfaction for the life of the project and beyond. â­ ï¸ â­ ï¸ â­ ï¸ â­ ï¸ â­ ï¸ â­ ï¸ â­ ï¸ â­ ï¸ â­ ï¸ â­ ï¸

I highly recommend this business, I was completely impressed with their professionalism. The product quality is consistently outstanding, exceeding my expectations.

I was able to get my pool screen enclosure done in 2 days! Excellent work, quality materials and the workers were so professional. He sends out a whole team and gets the job done! Well worth it!

Frank and his team was awesome in comunication, very Affordable compare to other vendors in the area , highly recommended ð

I recently had the pleasure of working with Frank Alum & Screens, and if I could, I would give them 10 stars! Frank and his team were absolutely amazing throughout the entire process. From the moment we reached out for a quote, Frank was incredibly responsive and wasted no time in coming to our home to assess the project. Not only did he provide us with a competitive price, but he even managed to beat out three other contractors. That alone speaks volumes about his dedication and commitment to his clients. One of the things that impressed me the most was that Frank's crew took care of the concrete work themselves, eliminating the need for me to coordinate with another contractor. This streamlined the process and made everything so much easier for us. Throughout the entire project, Frank was honest, upfront, and always available to answer any questions or concerns that we had. He truly went above and beyond to ensure that we were satisfied every step of the way. And talk about efficiency! From start to finish, the entire job, which involved a 35'x50' screen, was completed in just four days. They even worked on the 4th of July to get the job done promptly. Without a doubt, I will be recommending Frank Alum & Screens to all my family and friends. Their professionalism, expertise, and dedication to customer satisfaction are unparalleled. If you're in need of any screening or aluminum work, do yourself a favor and reach out to Frank. You won't be disappointed! Thank you, Frank, for your outstanding work and exceptional service. It was truly a pleasure working with you and your team!

Hired this company. They seemed legit and friendly. A lot of gray area that was ignored and misinformed. After project was completed and payments collected owner would not return calls to address issues that WERE NOT COMPLETED: brackets installed were white when the frame was bronze, door hinges were half way spray painted to match the bronze aluminum, there are gaps everywhere between house and aluminum frame so bug and lizards easily get in, no super gutters installed, spline is coming out, side poles were just screwed in to pavers that are sitting on sand, also notice where screws went in the paver cracked in half.. Was trying to get a hold of owner for over two weeks to come back and finish project was told twice will send someone to fix it nobody came, and finally yesterday received a response done dealing with you pls stop texting . Very sad. Paid $13,250 for a job they guarantee to back up 100% with quality. So far the same job could have been done for $5,000 less. And now have to hire someone to instal gutters so all the roof rain water does not pour onto pavers inside enclosure. I feel bad leaving this review IF ONLY the owner would stand by his words and promises. Gave them enough opportunities to fix unfinished problems, but they chose to ignore me and not return calls about concerns

Very understanding on what we want , work very fast and the quality is amazing

I reached out to Frank, he was super nice over the phone. I asked for a quote and he said he was able to show up and quote me in person. When he came he ,again, super friendly. Very kind & respectful. Everything you could expect. GREAT PRICING! Not too high . Found a happy medium & the work he did was amazing! I asked for a screened in porch & he was also able to do the concrete. Canâ t wait to invite family over to see this amazing work. My home feels complete now. Will recommend frank to EVERYBODY.

Frank and his team are really good and hard working guys always on time / love there communication and even after they finished the job they are always willing to help

I thought they did a great job and a good price and I had a door that the handle was not working properly they came back and fixed it no more problems.

It seemed to be a legit serious company that only gives a 1-year warranty. Why only a year you would ask me! Because we do not get heavy rain/storms to test these buildings and when hurricane 1 type rain or not even. So if you build this thing around November you are pretty much out of warranty by the next season. However, this poorly job done did not take much to have several leaks causing several damage inside the enclosure building. He did come back to fix it which took pain to get him back. I would say that he tried but was NOT ENOUGH!!!! now I am with an almost 10K screen patio enclosure with massive leaks! I should not deal with this for the amount We paid for. I now have to call someone to fix his lack of experience with building this thing.

He is reliable and always there when I need him. He always does a great job!

Very conscientious of his work!