Fred's Home Services

"Kim, Thank you for choosing Fred's. We appreciate your business. However, i noticed that overall you gave us a 4 star review. That means we could have/should have done more to make you thrilled with the service. Is there anything we could have done that would have earned us the outstanding 5 stars? We look forward to serving you in the future. Thank you. Steve Newman, GM, Fred's Home Services."

"Sandra, thank you for taking the time to give us the review. We truly appreciate your comments. We look forward to serving you for years to come. If you need anything in the future please let us know. Until then, we will see you in a few months for your Air Conditioning check up. Thank you. - Steve Newman, General Manager, Fred's Home Services."

"Joey, thank you for allowing us to install your new ac system. Thank you for rating our customer service as a 5 star. I wondered if you would be willing to discuss the other ratings. We are not used to or comfortable with seeing that you rated us 3.5 on value. I think we are very competitive with our pricing and would like to dig deeper into that with you. Thank you for taking the time to review us. Steve Newman, GM, Fred's Home Services."

"Joe, Thank you for the great comments. You also pushed us to 300 quality reviews on HomeAdvisor, so thank you for that as well. I will say that working with someone who is clear on what they want and the quality they are looking for makes the process so much smoother and efficient. You knew what you wanted and were able to make the decision quickly, really moves things along quite nicely. So, thank you for choosing us to do the install and being very easy to work with. Steve Newman, General Manager, Fred's Home Services."

"Yvonne, Thank you for selecting Fred's to repair your air conditioning. We truly appreciate your business. We look forward to being you go to company for hvac. Thank you. Steve Newman, GM, Fred's Home Services."

"Don, We really enjoyed meeting you and your wife. Thank you for the referral to your daughter as well. We look forward to having your family as customers for many years to come. Thank you again for allowing us to replace your Air Conditioning System. Thank you. Steve Newman, GM, Fred's Home Services"

"Brenda, Thank you for the great comments. I appreciate your recognition of our good work. We look forward to serving you in the future. Thank you. Steve Newman, GM, Fred's Home Services"

"Tim, Thank you for the review. We try very hard to be competitive with our pricing. I appreciate your comments and that you found our quality to very good. I will review the job to make sure that we charged you properly for he work that we did. Thank you for the feedback. Steve Newman, General Manager, Fred's Home Services."

"Humberto, thank you for taking the time to give us a review. We appreciate your business and look forward to serving you in the future. If you have any additional comments or questions, please contact me at 216-481-4200. Thank you, Steve Newman, General Manager, Fred's Home Services."

"Antoine, Thank you for allowing us to install your new ac system. We appreciate your business. Thank you for taking the time to review our work. We always do completely correct installations and will never take short cuts on any job. Thank you for recognizing our efforts. Steve Newman, General Manager, Fred's Home Services."

"Donna, Thank you for taking the time to say great things about our work. We appreciate that you chose Fred's and are thrilled that you gave us a 5 out 5 stars. We look forward to seeing on a regular basis as a new Fred's Family member. Thank you. Steve Newman, General Manager, Fred's Home Services."

"Ladelle, Thank you for choosing Fred's Home Services to handle your install. Thank you for the wonderful comments. Our team really works hard to impress people with our work (of course), but also our cleanliness and I am glad that you appreciate it and made mention of it. The team is always proud of their work, but they love it when someone notices how clean they leave the home when we complete the work. Thank you for your business. Steve Newman, Fred's Home Services."

"Richard, Thank you for recognizing Ed. I agree that Ed has an abundance of HVAC knowledge, but more importantly, he counsels our customers as to what units would work best for their particular situation. And, yes, we are doing everything we can to make sure we are not part of the problem when it comes to Covid-19. Our technicians are taking their temperatures every day before they report to work, we are wearing gloves, the appropriate masks and booties to try to ensure that we are not transmitting the virus. Thank you for the opportunity to serve you now and into the future. - Steve Newman, Fred Home Services."

"Briccio, Thank you for the great review. I am glad we could give you the chance to make that decision. However, I really think you should consider and start saving for a new furnace. You could be getting much better efficiency with a newer model as well as potentially upgrading the comfort in your home with a new furnace. We appreciate your business. Thank you Steve Newman, General Manager, Fred's Home Services."

"Bonnie, Thank you for taking the time to review our work. The scores you gave us are very good. If you would be open to it, I would like to speak to you to get more details on what you liked and what you think we could do better. Remember to tell your friends and neighbors about us. You can let them know that we are taking the temps of our techs every morning before they start work and are practicing social distancing as well as wearing N95 masks and gloves to protect our customers. Thank you. Steve Newman, General Manager, Fred's Home Services."

"Jeri, Thank you for the opportunity to serve you. You mentioned our goal as far as pricing. We want to give you exceptional service at a reasonable price, so thank you for recognizing that. Please remember to mention us to your family and friends. Thank you. Steve Newman, General Manager, Fred's Home Services."

"Sheila, Thank you for all the great comments. I am really glad that you are pleased with the work. We are very glad to have won you as a customer. Thank you. Steve Newman, General Manager, Fred's Home Services."

"Don, Thank you for taking time to review our work. We appreciate your business. Steve Newman, General Manager, Fred's Home Services."

"Robert, Thank you for taking the time to review our work. While I won't complain about a 4-star rating, I would like to know what more we could have done to "wow" you. If you called me I would like your thoughts to continually improve our service. Thank you. Steve Newman, Fred's Home Services."

"Rabih S. We did break a part during a check up on your furnace. Since your furnace was over 40 years old, we had some difficulty finding a part to replace the broken part. I am sorry that we did create a day without heat and we feel terrible about that. In recognition of the mistake, we didn't charge you for the part or the check up. Since the difficulty in finding the part, I wanted my service manager on the job to make sure it went well. During that second visit, my service found a crack in your heat exchanger. So, just to be clear, the part we broke and replaced had nothing to do with why you need a new furnace. I am very sorry that we caused you a evening without heat, but we are not the reason that you need a new furnace. Your furnace was in very poor condition, 40 years old and the blower motor was even shimmed with a piece of wood...all of that in addition to the heat exchanger crack. The part we broke and replaced at no cost had nothing to do with all the other things that are causing you to need a new furnace. If you would like to discuss this more, please contact me. Steve Newman, General Manager, Fred's Home Services."