Master Craft Home Services of Florida, Inc.

We hired Freedom Air to install a new AC unit. While they initially misquoted us on the price, the owner did show the integrity to honor the contract price. The installation did not go as smoothly as we had hoped. As noted, the unit was different than we expect, the crew brought the incorrect equipment and supplies, and a simple installation took two days. When they installed the unit, they fabricated a register box that was not the correct and made it impossible to remove or replace the air filter. We discovered this after a month when we went to change the air filter and we were not able to remove it with destroying it. The box was installed around the filter. We managed to pull it out but we could not put anew one back in. We called Freedom air and they sent someone out to look at it. They observed the the filter had been installed in the wrong place and incorrectly. He promised to order a new part and return to correct the mistake. He left and have never returned. We have been calling and emailing for months without response. There is no way to properly house the filter and we are past due for the routine maintenance that was included with the installation. Now we will have to hire a new contractor to fix our air filter and service the unit. Calls and e-mail continue to go without response. Unfortunately, we could not recommend this company to anyone. They currently are not honor their agreement and fix the issues we have had since the beginning, or provide the service as contracted. It is unacceptable to leave any customer in this position after such a large purchase (new TRANE A/C)

paid Freedom Air on Aug. 30, 2016 about fifty percent (USD2499.00) of overall contract price (USD 4200.00 - Three different staff members advise delivery of windows in 30 day. My verbal follow up inquiries (3) were ignored. On 10/17/16 I was advised that Freedom Air will receive window shpt twice a week and if my order is there I would be notified. ON 10/21/16 I emailed Freedom Air to advised status by 10/26/16 otherwise I will pursue legal action. No response. HOME ADVISOR: Can you please help me. Is Freedom Air out of business. Do have a law firm who would represent me. Thanks

Poor communication. Install was a week and a half after promised and that was after we called 3 times. We finally went to pickup are warranty 3 weeks after inztall

They were exactly on time. Performed the work in extreme heat and did a great job in completing the project.

I would like to have the job finished.There still more work to be done.Last The 29 of July they put the units in they still have work to do outside of the house and inside the house nobody knows what going on.When they are here working they are good at what they do but they got to finish the job.So I just sit and wait for them to finish the job.

For starters the only reason they got a 0.5 rating is that I couldn't give a zero rating. These guys are fast to collect their deposit but that is where it ends. Windows were ordered by 4/20/16 with a promise of installation 4-6 weeks. Waited and waited then after complaining I got my windows installed at the end of June. The installers took 3 days to do a job that should have taken at the most 1 1/2 days. They lost the brackets to one of my blinds and I had to buy new blinds because of this. No one took the stickers off the windows and no one cleaned my new windows. One would think that was a given. The windows did not pass inspection in early July and I am still waiting for them to make things right. Also two of the windows are messed up. They do not keep their promises of returning calls or their work. And we are still waiting for the installation of our sliding glass door. I am sorry I did business with these guys.

Took over 12 hours because the installers walked off the job. One returned 4 hours later and finished by himself. Did not cover my carpet and said they would clean. They did not. Owner is not a man of his word. The product seems to be of low quality and cheap.

Normally would not have installed a York A/C Unit, but the 10 years parts and labor non prorated company warranty was a major selling point.

Incredible difference in air conditioning with new system compared with the 2005 system it replaced. 15 seer verses 10 means significant utility savings. My system has UV light, variable speed fan multi stage condenser, and much bigger and quieter compressor with new refrigerant. My environment is now much dryer and much cooler in even the hottest time of the day. I am very happy with my decision to replace my system with freedom air.

Company knows there is problems, but has not yet corrected them !