Freedom Air and Heat, Inc.

I am honestly shocked to have to write this review. I used freedom air to replace my air handler and a condensing unit which went great. I decided to have my ductwork replaced as well since it was over 30 years old. The installation at the end of the day was unacceptable and unprofessional, I would never recommend this to anyone. I trusted that freedom would account for, as would I, that carpentry-type repairs would be necessary to perform a proper installation of new ductwork. I was left with the attached conditions that mind you are improved because of the materials that I provided (otherwise it was acceptable to leave me with a 4;x6 hole in my attic wall). I have spent nearly 25 thousand dollars with them and they choose to point to a disclaimer stating that this does not fall on them. I was not advised of this, I feel that they should have stopped work and advised they could not perform a proper install without carpentry services and I am completely baffled that a company that I once considered to be top-notch is willing to simply state not our problem when I raised my concerns about the installation. Horrible experience. 0/10.

Owner and managers do not hold field installers responsible to correct install issues beyond the unit working. Damaged floors, drywall dust, damaged walls, profanity, and more. (yes I have pictures) If this is Red Carpets or White Glove service- I need to change my definitions. One bad key employee in the field can do a lot of actual site damage and goodwill damage. Tried to call owner, tried to call field manager. They would not call back, they will not be bothered with ACTUAL customer satisfaction when struggling to grow their sales numbers, window dress their reviews and keep staff. Do not believe all their advertising. I spent $10,000 on a system and found out, It is not true. I am going elsewhere for all my future work and other properties.

Everything went well the first time or so I thought. We had a gas leak according to them and there was also some other kind of leak but he closed it. The first guy was nice. Told me I do not need to replace the system although it was old. I like the honesty. Move on. The next day the AC was still down. The tenant told me it was Friday. I called and asked if they could come again to see me and if I had to pay the service call fee again. The Office lady said NO since it was just a few days ago. She even put me on hold to check if it was correct. She said NO service call. Because of that, we waited until Monday to see them instead of calling someone else. So, magically, Monday came and it was a COMPLETELY DIFFERENT reason why the AC was down. So apparently, the previous technician failed to identify the real problem of the AC not running and they asked me to pay a service call fee AGAIN because it is a completely different reason. Ok, sure. I would pay but I have the coupon on the website that said it can be $55 instead of $89. NOWHERE it says on the website we had to PRINT it out. NOWHERE. The technicians name CODY honey or sweetie art me saying they need to be printed for security reasons. So let me get this straight, we have to print it out wasting paper and ink to give it to you to get a discount and just for you to throw the paper coupon away anyway, and for what security reason? Not only that, the first time nobody asked me to print anything! They just attached the coupon to my email. And he told me my AC would need 3 tons of refrigerants ONLY to diagnose what was wrong with it. And mind you 1 ton was almost $200. I told him no thank you. Why would I do that when you just told me I would have to replace the unit? So of course, he would go to the next step asking me about a new unit. Here comes the FUN PART number 2! I asked the previous guy to give me a quote for a new unit anyway. He did it for $15,000! YES, you see it right 15k$$! I mentioned previously that to the office lady and Cody it was 15k$ and nope way too expensive. Both of them brushed it off and said it is very NORMAL. Uhh, what?? Cody claimed you do not have to pay upfront but you can finance with them so NO problem. Wow, what a sales pitch. I told him it is ok (thinking do not fool me, ain't my first rodeo!) I just had mine replaced and it is not 15k. 7k! Did he ask when was that? Last year - I responded. I thanked him for the quote anyway but too expensive for me. I will call around and get more quotes. He then asked me what would I need him to do there. I said, nothing and thank you. I will get multiple quotes somewhere else. Then he saying I am going, to be honest with you here. In this kind of economy. Sorry, but I did not let him finish. I regret it now because I want to know what kind of sale pitch he was going to do to get me paying for their overpriced 15k$ AC. Anyway, I found someone else to replace the unit this week for $6k and he offered to fix the AC on the same day. I appreciated his thoughtfulness because the first thing he offered was to fix the AC so my tenant do not have to stay in the hot house. This is the business you want to use, NOT freedom heating and air. No, but seriously, I cannot believe all of their people are willing to charge someone for an AC unit that is twice as much as their competitors without blinking an eye. This business is straight-up throat-cutting and going for the innocent people who do not know that they can get better options elsewhere. I forgot to mention. They quoted me duct cleaning for $1500 (I got mine done 2 weeks ago for $400!) and some other duct work for $7000 the first time they came! So apparently they were able to diagnose and quote me those unnecessary problems with my AC system but could NOT find the true reason why my AC was down. Can you tell me why I should pay them the service call fee again?

Nick was my technician. Was very knowledgeable and polite. Explained things in layman's terms. Frankly, I found him to be the epitome of a young, intelligent man who knows what he's doing. He is a credit to his corporation, Freedom Air.

Great experience good quality work

The guys were very professional . Took care to cover areas they were working over. Booties and gloves worn. Kind courteous.

Their team arrived no knowing they needed an extension ladder or a new 220 circuit breaker or a newly required pull-box disconnect. They came back after 10 days and fixed everything

Hired for a duct cleaning. Had a representative come out fairly quickly after speaking with customer service to do an estimate, and was able to be serviced the next week (on my timeframe). Workers arrived much earlier than expected, but weâ re willing to come back since I couldnâ t accommodate them early. Everyone was friendly and considerate, and they cleaned up behind themselves. Would recommend!

No

The crew was great !! They worked so hard on a hot day in the attic .They got it done in a day. They cleaned up all the mess before they left. they were very professional and nice-would recommend them to everybody