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Learn about our screening process92% Recommended
3 Years In Business
Company Details
Hours
- Mon: Open 24 Hours
- Tue: Open 24 Hours
- Wed: Open 24 Hours
- Thu: Open 24 Hours
- Fri: Open 24 Hours
- Sat: Open 24 Hours
- Sun: Open 24 Hours
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Achievements
Service Details
Areas of Expertise
- Gas BBQ - Install
- Brick or Stone Fireplace (Gas) - Install
- Chimney or Fireplace - Clean and Inspect
- Gas, Pellet, or Wood Stove - Install
- Pre-Fabricated Fireplace Unit (Gas) - Install
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Cost Information
- Free Estimates
- Warranty Offered
- Credit Cards Accepted
Reviews
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1/24/2020
11/28/2019
Timely, courteous, professional, overall great!!
11/27/2019
Technician explained the issue with the fireplace and was very professional.
11/25/2019
they were a little hard to get ahold of over the phone but once contacted, they came the next day at the time specified. they did a good job.
11/20/2019
was excited they cane to our home discussed our options for our fireplace. we sent 2 emails 2 voicemails within 3 weeks later with no communication. Their ratings were solid we wanted to give them our business but could not get an acknowledgment either way. I am in the service business we look at as our customer s are king.
Response from Company:
We apologize and hope you understand the call volume we get this time of year. But we responded in email with the quotes on 11/13/19. Sometimes messages get placed in the spam folder on accident the message read.... Hi Robert, The Stone River Logset is for a double sided fireplace. We can technically Install it but they are more expensive and just wanted to let you know. But ive attached the quotes for the other options you requested. Let me know if you have any questions. Thanks! We are very sorry about this and hope we can resolve it
11/19/2019
They did not show TWICE!! After making an appointment - twice - and making sure someone was there to meet them!! Very unprofessional. I not only tried to hire them, but I gave them a second chance. Never again.
10/30/2019
If you have a gas log that won't work ...this is the place to call! Reasonable price and knowledgeable. It took me awhile to find someone to fix it. Worth the wait not to get ripped off.
10/30/2019
Arrived on time. Did a great job. The two men were fast and friendly. I will be calling again in the spring to repair the brick
10/29/2019
Needed a new chimney cap. They contacted me within 10 minutes of my inquiry. Set up an estimate, technician was out in a few days. He showed me a photo of our chimney cap, it definitely needed replaced (19 years old). Gave me a very responsible quote, I accepted and install crew was back in 2 weeks. New cap was installed in about 3 hours, crew was very neat and thorough. New cap should last a lot longer( Aluminum vs stainless). I would recommend Freedom Fireplace for all your fireplace needs.
10/22/2019
Attention to details and customer convenience. They were very concerned about keeping their work and surrounding areas clean. Seemed to know their business and executed well and timely, calling ahead to say they were coming and arrived on time and quickly executed the job to completion. We had them stop the gas and cap it off remove the gas inserts and apply stacked stone wall surrounding fireplace.
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