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Fresh Step Carpet and Upholstery Cleaning, Inc.
Carpets or Rugs Clean at Home, Ducts & Vents - Clean, Upholstery and Furniture Cleaning Service,
About us
At Fresh Step Carpet and Upholstery Cleaning, Inc., we are committed to superior work and exceptional customer service. We have been established in your area since 1995. With over 20 years of experience under our belt, we are definitely a name you can trust. You are guaranteed a pleasant experience with us every time. We strive to make you a repeat customer. Specializing in many forms of cleaning, you can be sure that we will meet all your needs. Fresh Step Carpet and Upholstery Cleaning understands that your home is youre most important investment, and that you want a reliable, hardworking, and experienced company to assist you with your cleaning requests. We are a fully licensed and insured company. We care about what you think of our work. Our staff is fully qualified to give our customers a customized carpet cleaning. Give us a call today for a free home Estimate!
Business highlights
31 years of experience
Services we offer
Carpet Cleaning, Duct and Vent Cleaning, Oriental carpet cleaning, Tile and Grout Cleaning, Upholstery Cleaning
Reviews
4.5118 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 56% | ||
| 13% | ||
| 3% | ||
| 1% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 118 reviews
Lily T.
Aug 2022
Carpets or Rugs Clean at Home
Erik and Frank did a great job. Quick, efficient and friendly. Also Mark is very nice to work with and gets back to you right away
Patricia Z.
Feb 2021
Carpets or Rugs Clean at Home
They were thorough, explained everything they did and were respectful.
Lori S.
Aug 2020
Carpets or Rugs Clean at Home
Very thorough and efficient. Very pleased with service.
Jason F.
Feb 2020
Upholstery and Furniture Cleaning Service
The technicians that showed up were Clean & Professional. They wore shoe covers when I asked & put our home back to exactly what we expected it could be. A Fresh Step is really what we got from this small buisness.
Richard F.
Dec 2019
Carpets or Rugs Clean at Home
Terrible service and bait and switch pricing - when I said I was overcharged Mark never returned a call. Dumb me booked them again. I asked upfront about pricing - 3 room special for $99 - but some rooms were considered 2 rooms because of the size - where is that written? Then I asked about entire house pricing - but that only includes rooms - where is that written? The net was I picked a 7th room because I was going to get my money worth - they told me I was just being a bad and if I did not like it they would leave, and They were escorted out. This is after being a customer for over 10 year and always handing each person who was doing the job an extra $20 bill on their way out. Nice way to run a business.
Response from Fresh Step Carpet and Upholstery Cleaning, Inc.
"This particular customer is wrong about being a customer for 10 years, They actually have been a customer for 20 years.cleaning the home as well as their business. Until the last 2 visits we have never had a problem(dealing with his wife) In fact it was not "dumb him" who even made the appointment. It was his wife. All our advertising in our Website as well as print clearly states max. room size of 250 sq. ft. any combination of rooms,halls,or stairs. Also, our technitions where not in fact "escorted out" They left when the customer told them I'll fix you and stormed out of the room. So they left on my instruction so as not to have a problem. WE TRY TO BE AS UPFRONT AND HONEST OVER THE PHONE WITH PRICING!"
Eli M.
May 2019
Dryer Vents Cleaning Service
Michael S.
Jan 2019
Carpets or Rugs Clean at Home
Extremely courteous and responsive customer service. They came quickly and did a great job. This is the second time we hired them and will continue to use them in the future.
Susan S.
Sep 2017
Carpets or Rugs Clean at Home
Very easy to work with.professional, neat
Matthew S.
Jul 2017
Carpets or Rugs Clean at Home
Fresh step did a great job cleaning the carpets in our new home.
Cory V.
Jul 2017
Carpets or Rugs Clean at Home
Very friendly. We just purchased a home and we were unsure what they were. They said they were pet stains and they would not come out completely.
Julie W.
Apr 2017
Air Ducts & Vents - Clean
They were very good and getting the job done took them a little longer than initially discussed due to the neglected vents over the years. I was very pleased with the final outcome.
Paul G.
Mar 2016
Carpets or Rugs Clean at Home
Only had dryer vent cleaned. Workers were on time, friendly, professional and efficient. Will definitely hire them again!
Helena G.
Sep 2015
Dryer Vents Cleaning Service
They quoted the price over the phone with no "hidden" costs. They arrived on time and finished quickly. I was very pleased with the service.
Stephen T.
May 2015
Carpets or Rugs Clean at Home
Very quick, best price.
Suzanne W.
May 2015
Dryer Vents Cleaning Service
good experience
Camille M.
Jan 2015
Carpets or Rugs Clean at Home
Arrived on time as promised. Professional and efficient. My carpets are clean and fresh.
Carmen M.
Aug 2014
Upholstery and Furniture Cleaning Service
Tech was very personable and humorous. I wod recommend them.
G B.
Jan 2014
Dryer Vents Cleaning Service
Arrived on schedule, fast, clean, professional .and the price was right. Would be happy to recommend..
Kathy R.
Nov 2013
Upholstery and Furniture Cleaning Service
on time professional cleaning
Richard M.
Oct 2013
Carpets or Rugs Clean at Home
Mark is a great talker. He got me to re-schedule twice. (I liked him, so I didn't object). When they finished the cleaning, the carpet was still wet and looked great. When it dried there were visible coffee stains. They returned and treated the stains which were now almost gone. I felt another treatment would solve the problem (I also noticed other spots). They refused to come back saying they couldn't keep returning every time I found a new spot. I agree, but I felt that the job had not been completed the first time. I feel they are governed by time and money instead of pride in their work.
Response from Fresh Step Carpet and Upholstery Cleaning, Inc.
"Richard is a great writer but failed to mention some things. His carpets were badly stained, soiled & worn when we first came to clean them. We explained that some stains are permanent but gladly came back to reclean for free any stains that he noticed after the initial cleaning, as promised in our guarantee. We explained that if the stains return a second time, they're permanent and must be lived with or the carpets must be replaced. We've honored our guarantee & can't continue to clean Richard's carpets for free because he keeps finding stains under the furniture or continually feels that 'another treatment will solve the problem'."
Ann A.
Aug 2013
Carpets or Rugs Clean at Home
They arrived within the timeframe given me and completed the job in a timely manner.
Jimmy K.
May 2013
N/A
Carpets or Rugs Clean at Home
Fresh Step showed up on time as promised and did a great job cleaning and helping to restored my 15 year old carpet...I would highly recommend them...Jim K
Mike A.
Feb 2013
N/A
Dryer Vents Cleaning Service
very responsive service
Kathie M.
Dec 2012
N/A
Upholstery and Furniture Cleaning Service
quick to respond to request and to perform the job.
Roxann P.
Dec 2012
N/A
Dryer Vents Cleaning Service
Recs were friendly, professional and helpful. Did the job as I expected.
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
Fresh Step Carpet and Upholstery Cleaning, Inc. is currently rated 4.5 overall out of 5.
No, Fresh Step Carpet and Upholstery Cleaning, Inc. does not offer free project estimates.
No, Fresh Step Carpet and Upholstery Cleaning, Inc. does not offer eco-friendly accreditations.
No, Fresh Step Carpet and Upholstery Cleaning, Inc. does not offer emergency services.
No, Fresh Step Carpet and Upholstery Cleaning, Inc. does not offer warranties.