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Fresh Step Carpet and Upholstery Cleaning, Inc.

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29 Years In Business

Company Details

  • Verified Licenses

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Contact

PO Box 552
Howell, NJ 07731
freshstepnj.com

Hours

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Service Details

    Areas of Expertise

    • Carpet Cleaning
    • Upholstery Cleaning
    • Duct and Vent Cleaning
    • Oriental carpet cleaning
    • Tile and Grout Cleaning
    View All Offerings and Cities Served

    Ratings

    4.5
    118 Verified Reviews
    • 5
      88
    • 4
      20
    • 3
      4
    • 2
      2
    • 1
      4
    Showing 1-10 of 118 results
    5.0 Lily T. Manalapan Township, NJ
    8/26/2022

    Erik and Frank did a great job. Quick, efficient and friendly. Also Mark is very nice to work with and gets back to you right away

    5.0 Patricia Z. Englishtown, NJ
    2/3/2021

    They were thorough, explained everything they did and were respectful.

    5.0 Lori S. Rumson, NJ
    8/27/2020

    Very thorough and efficient. Very pleased with service.

    5.0 Jason F. Howell, NJ
    2/3/2020

    The technicians that showed up were Clean & Professional. They wore shoe covers when I asked & put our home back to exactly what we expected it could be. A Fresh Step is really what we got from this small buisness.

    1.0 Richard F. Colts Neck, NJ
    12/20/2019

    Terrible service and bait and switch pricing - when I said I was overcharged Mark never returned a call. Dumb me booked them again. I asked upfront about pricing - 3 room special for $99 - but some rooms were considered 2 rooms because of the size - where is that written? Then I asked about entire house pricing - but that only includes rooms - where is that written? The net was I picked a 7th room because I was going to get my money worth - they told me I was just being a bad and if I did not like it they would leave, and They were escorted out. This is after being a customer for over 10 year and always handing each person who was doing the job an extra $20 bill on their way out. Nice way to run a business.

    Response from Company:

    This particular customer is wrong about being a customer for 10 years, They actually have been a customer for 20 years.cleaning the home as well as their business. Until the last 2 visits we have never had a problem(dealing with his wife) In fact it was not "dumb him" who even made the appointment. It was his wife. All our advertising in our Website as well as print clearly states max. room size of 250 sq. ft. any combination of rooms,halls,or stairs. Also, our technitions where not in fact "escorted out" They left when the customer told them I'll fix you and stormed out of the room. So they left on my instruction so as not to have a problem. WE TRY TO BE AS UPFRONT AND HONEST OVER THE PHONE WITH PRICING!

    5.0 Eli M. Oakhurst, NJ
    5/19/2019

    5.0 Michael S. Eatontown, NJ
    1/21/2019

    Extremely courteous and responsive customer service. They came quickly and did a great job. This is the second time we hired them and will continue to use them in the future.

    4.5 Susan S. Middletown, NJ
    9/5/2017

    Very easy to work with.professional, neat

    4.5 Freehold, NJ
    7/27/2017

    Fresh step did a great job cleaning the carpets in our new home.

    4.0 Cory V. Marlboro, NJ
    7/9/2017

    Very friendly. We just purchased a home and we were unsure what they were. They said they were pet stains and they would not come out completely.

    Photos

    Fresh Step Carpet and Upholstery Cleaning, Inc.
    2
    carpet cleaning
    2
    tile and grout cleaning

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