- Residential Work
- Commercial Work
- Small Jobs Welcome
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92% Recommended
17 Years In Business
Company Details
- Bilingual
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Hours
- Mon: 10:00 AM - 5:00 PM
- Tue: 10:00 AM - 5:00 PM
- Wed: 10:00 AM - 5:00 PM
- Thu: 10:00 AM - 5:00 PM
- Fri: 10:00 AM - 5:00 PM
- Sat: Closed
- Sun: Closed
View All Details & Credentials
Service Details
Areas of Expertise
- Flooring Installation and Repairs
- Residential and Commercial Services Offered
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Warranty Offered
- Trip Charge May Apply
- Credit Cards Accepted
Reviews
Write a Review
Showing 1-10 of 13 results
3.0
Brooklyn, NY
2/20/2017
Nice people are working in their customer service team. But that doesn't help since they were not the people installed my carpet. The technician installed the carpet was very nice, but he is not a expert in his job. I found a lot of flaws in his work and had to give the finishing touch myself. I was satisfied with his behavior but not with his work. Compared to the job, I paid more than I am supposed to.
Response from Company:
Hello (consumer name withheld per their request.) While we appreciate the compliment regarding the quality of our customer service it's quite unfortunate that you were not completely satisfied with carpet installation. To be completely honest we are very surprised by your review. We reached out to you the day of the installation, right after completion, through both email and phone. And after not hearing back from you, we reached out again the next day. Our installer said that you claimed you were happy with the work that was done, and when contacted, you did not respond or claim anything to the contrary. Perhaps you did not notice the flaws you say you had to touch up yourself until days after the installation, but if there was any issue with the quality of the labor, why not reach out to us through email or phone and let us know what the issue was? We could have made a return trip to evaluate any possible errors that may have occurred during the installation, and done everything in our power to rectify the situation, if there was indeed a problem.
5.0
Brooklyn, NY
10/28/2015
Due to the high HomeAdvisor ratings, I decided to hire "Alex" (of Friendly Floor Covering). Although it was only a re-stretching job, Alex took his time to ensure that the end result was right. It was clear that he wanted me to be satisfied with his work. I am more than satisfied, the carpet looks great, and I would absolutely hire him again should the need arise (or new flooring needed).
Response from Company:
Thank you for your business.
5.0
Steve F.
9/11/2015
When I spoke to him on the phone, he was very thorough, professional and patient to answer all questions. I felt comfortable hiring him by our conversations on the phone. He performed to a 5 star level.
5.0
Robert A.
Howard Beach, NY
7/27/2015
Alex knows his job and is very professional. Is also willing to answer questions. Excellent work done in a timely manner.
4.0
Jacques A.
7/24/2015
He is a good guy who is responsible and does a good job.
4.5
Diana F.
Brooklyn, NY
4/7/2015
A beautiful person that knows how to start and finish his projects. Alejandro is efficient, provides detail, and is worth the investment. I work in real estate and hired him to renovate a unit for me.. I have no regrets and neither will you.
5.0
Rosalind N.
Brooklyn, NY
4/7/2015
i would tell everyone that this company does fine work
Response from Company:
Thank you for your feedback Rosalind.
5.0
Lorraine K.
Staten Island, NY
10/29/2014
If I could rate higher than 5 in all the above categories I would. Alex and the worker who came with him was prompt, professional, and the job came out better than I expected. He originally quoted a price for one large area, (which was 1/2 the price of the Company rated higher than him) and told me that If I wasn't satisfied when he was finished he wouldn't charge anything. As I walked through my home I realized there were other smaller areas needing stretching, repair and refastening. I left him a message to see if he had time to do more work and he complied. He ended up doing 2 large areas and 2 hallways and only wanted $15.00 more than the first quote. I gave him $65.00 more and wished I had more to give. The workmanship and clean-up after were without fault. If anything, he needs to raise his prices, he'd still be competitive and does wonderful work. His customer service is beyond reproach. I will be recommending him to all my friends, and would definitely do business with him again.
5.0
Arnold H.
New York, NY
8/25/2014
I. Was very happy. With men. And work man ship.
5.0
Sara L.
New York, NY
7/25/2014
Friendly Floor Covering did a great job.
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