Fuller Moving Services

Being disabled and not able to do the "heavy lifting" myself anymore I am thankful and grateful. However, the cost of hiring professional movers is so very expensive that you go into debt which is something I also find difficult due to being on a fixed income. The way of our country I suppose. Other than that, the company I hired were really a great bunch of people. Very polite, kind and professional.

They were on time, friendly, got the job done in the allotted time.

Thanks

Very customer service focused. Always willing to answer my questions. Prompt response.

Reliable and solid service. They got the job done in no time!

Guys were good. A little slow and definitely took their time

From Jeremiah who did our initial walk-thru, to Wendy and Nate who coordinated our packing, move and unload, everything went to plan. I would rate them even higher if I could for customer service and communication.

They did a fine job.

Fuller Moving is a CA-based company that contracts with the national carrier North American Van Lines. Fuller was basically fine, with their estimate of $39,000 for a cross-country move being on the higher side. The problems occurred, however, once our belongings were transferred to North American. They were horrible. They arrived a week late, had obvsiouly tossed around our belongings like beach balls, breaking and damaging many items, and using a non A/C truck that almost killed the guys who had to unload it (a local delivery crew here in RI) on the 95 degree day.

Jeremiah, who has on the Sacramento end of my move was reliable, a great communicator and everything happened the way he said it would. Great, professional people in a shady industry. Likewise, the people who unloaded at the D.C. end were prompt, careful and professional. This industry generally cobbles together a bunch of sub constructorsâ everyone I dealt with was a real pro. My only negative comment is that is was expensive but thatâ s because it was a small move.

Very helpful and try to make moving not so stressful. There customer service is excellent and she was up front about the upfront expenses as you must pay a flat base fee minimum 1G cost and then its priced by the hour. She offered a variety of different services that where very helpful and on time. The whole procedure was pleasant.

I am very happy with the service we received! They arrived right when they said they would. They worked quickly and were so careful with our things. I will certainly refer them to my friends and family. And if I move in the future, I will definitely call them again@

Good

Family local business. The three young men worked their butts off. The very meticulously wrapped and protected my belongings.

The guys showed up on time and worked quickly. They got the job done in four hours. I thought it would take all day.

Very efficient and kept in contact to let me know their eta.

Our move was essentially "last minute" so the cost was probably higher than if we had contracted with Fuller sooner, but we were still very happy with their service. The movers were very efficient , fast and courteous. The customer service from the office and estimator was excellent also. Fuller relieved us of a lot of stress and worry.

Beware! I would seriously caution anyone on using this company for their moving needs because they engage in very unethical business practices such as the following: 1. We were quoted an estimated price for our belongings that was much heavier than the actual weight of our 4 previous moves that contained about 33% more items. This brought up our first reservation about using Fuller Moving. When we brought our concerns to their attention, they reduced the estimated weight and estimated cost pending the production of an empty and loaded weight ticket for the truck containing our belongings to justify any increase. This seemed reasonable to us so we proceeded with using them. 2. They charged a 2K increase for a shuttle, to shuttle our belongings out of storage into the long haul truck because they claimed their driver could not get their long haul truck into our storage facility which had plenty of room for a truck of its size. Then, on the day of the move, they showed up with two smaller trucks to load our belongings and transport them to their storage facility in Sacramento to await a long haul truck. This caused my belongings to sustain 2 unnecessary moves and abnormal amounts of damage. Plus, they charged me 2k for their convenience. Again, we called and complained that it was unethical for them to charge for a shuttle that was used for their convenience and not for the necessity of our move. We were furious, if we had known their intentions we would have just waited till they had a long haul truck available instead of being charged an unnecessary 2K and our belongings sustaining unnecessary damage. The owner argued with us and gave us a bunch of BS excuses. 3. Then when they got our stuff to their storage facility they claimed the weight of our items was much heavier and again increased our cost by 3K. We again disagreed and demanded a weight ticket showing the truck numbers with their empty and loaded weights with our belongings only. The owner again argued and finally produced two tickets that did not contain all of the information required and with handwritten totals at the bottom. Not a legitimate weight document to warrant an increase. But they had our belongings hostage so we had no choice but to pay the bill to get our stuff. 4. We paid an additional $350.00 to have my commercial embroidery machine crated. When they delivered our belongings I just happened to be there and witnessed the workers unload a large rectangle box with no lid, containing no packing material, and my 15K embroidery machine that was supposed to be crated! As they unloaded it onto the hand truck I witnessed the machine slide and crash into the end of the box, smashing through the box and damaging it beyond repair. I was furious! I called the owner again and all he did was lie and give excuses....how the crate they brought was too small...that they did their best to pack it....blah blah blah! I told him his excuses were totally BS as they had 3 opportunities to pack it in the crate we paid for and they did not so that is gross negligence! I demanded my money back for the crating. He said he would send the check that day. 4 weeks later no check. I had to call again and threaten him to get the money back. 5. The truck driver openly admitted to us that this company NEVER weighs their trucks loaded and they just overestimate to make sure they cover their costs. So what we had initially thought about the weights being falsified was indeed correct. 6. Now their company refuses to cover the cost of the deductible and cost to repair my machine they destroyed by not crating it and the abnormal damage to my other belongings. Over 30K of damages! Because of all of this, we are now reporting them to the following entities: The BBB for unethical business practices, The State Utility and Transportation Commission for having unlicensed drivers and for not having required state and drivers logs, The Dep...

They were everything that you would want in a moving company. They were on time, courteous and helpful in every way. I would hire this company again without a doubt and easily recommend then to friends and family.

Quick and efficient

We contacted Fuller after abandoning the idea of using a pod moving system so it was nearly a last minute hire, so possibly the cost was a bit higher than if we had arranged the move earlier. I.had packed everything myself so the three movers came.to wrap furniture and box our tv while moving my boxes into the truck. They were right on time and finished with our one-bedroom with a garage apartment in two hours. We were very impressed. At the other end in Las Vegas, Kip unloaded the truck nearly by himself in another quick couple of hours. He was thoughtful and careful WI everything. I would highly recommend Fuller. They saved us a lot of stress.

Worked fast and efficiently. They were excellent!

Sounds like there on the ball,but booked up

Nathan Fuller Moving company associated with North American lied, cheated and never delivered a great deal of our property during our move from CA to OR. Nathan Fuller Never Delivered my iMac21 desktop computer which also involved identity theft. Their insurance carrier SERVA is just as corrupt and had denied all thefts even though I have photographic proof. The total in damages and theft is more than $24,000. Stay away from these companies. You will never see or get your property returned or compensated for. Ive been fighting this theft for almost a year.

Andrew and Evan handled the move from our home to my daughter's apartment. They were timely, helpful, energetic, friendly, professional and wore their face masks the entire time. I would definitely hire them or recommend them to anyone needing movers. Our job was rather small, but based on the great job they did, I would trust them with a whole house move.