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94% Recommended

11 Years In Business

Company Details

  • Verified Licenses

Contact

20634 N 28th St, Suite 150
Phoenix, AZ 85050
http://gcsglassandmirror.com

Hours

  • Mon: 7:00 AM - 4:00 PM
  • Tue: 7:00 AM - 4:00 PM
  • Wed: 7:00 AM - 4:00 PM
  • Thu: 7:00 AM - 4:00 PM
  • Fri: 7:00 AM - 4:00 PM
  • Sat: Closed
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

    Areas of Expertise

    • Shower Door Installs and Replacements
    • Mirror Installs
    • Wine Cellars
    • Glass Enclosures
    • Spa & Gym Glass
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Warranty Offered
    • Credit Cards Accepted

    Ratings

    4.7
    81 Verified Reviews
    • 5
      72
    • 4
      4
    • 3
      0
    • 2
      2
    • 1
      3

    Highly rated for

    • Quality
    • Value
    • Customer Service
    Showing 1-10 of 81 reviews Showing 0 reviews
    10/28/2020

    Had a quick follow-up to my request. Was able to get a quick and fair estimate that did not change. No surprises.

    4.0 George E. Goodyear, AZ
    10/15/2020

    Job completion will not be for two weeks. Completed on schedule we are very satisfied.

    5.0 Carol U. Chandler, AZ
    8/13/2020

    Since I live out of state, Trent worked with me to schedule this service with my renter. Very responsive and value for product better than competitors.

    5.0 David H. Phoenix, AZ
    5/6/2020

    Excellent customer service from everyone. Marco n James did a fabulous installation and were great to work with.

    1.0 Mike T. Scottsdale, AZ
    10/17/2019

    The glass shower enclosure was installed with a couple of scratches on the glass, and the owner tried claiming that I must have somehow scratched it. Another one of Arizonas incompetent unprofessional contractors.

    Response from Company:

    This contractor tried to defraud the bank with lies about us, charging his card for a shower door. He even got the ROC involved on this. He did call and let us know there was a scratch 8 days after the installation, typically we wouldn't warranty that as it is past the 48 hour mark of it being in the customers possession. We met with the ROC out on his job, and he didn't show up for us to look at it, so we needed to re schedule the appointment. After the charges were taken care of we reached out to him to see if we can look at it and help. He let us in and one of our guys cleaned the shower. It was not even a scratch it was something on the outside of the glass that we cleaned off. We have a sign off that was sent to the ROC to show them he was happy with it. Fast forward 1 1/2 months he calls us to do a job for him, and we respectfully decline. He gets upset for some reason and now writes a bad review. We called him this morning to see why it was written and he proceeds to try and meet up to fight me. This type of stuff is not wanted around our business.

    2.0 Michael S. Scottsdale, AZ
    10/11/2019

    The company came measured and sent me an estimate that I accepted. They needed to come back to remeasure, this was a custom job, and get a 50% deposit. Since I was not on site in Scottsdale for the summer we set up a special 8 to 8:30 am appointment. I called the day before to confirm and reminded the company that I was making a special trip to just meet them. They confirmed. I then drove over 2 hrs. And slept over so that I would be on time. The morning of the appointment I get a call at 8:25 am telling me that we need to reschedule. No offer to be late etc just we need to reschedule. No explanation. I asked if the could send someone else. No we just need to reschedule. When I protested this behavior the caller simple said. He did not have time for this and he then hung up. I did not call back. I hired a different firm.

    Response from Company:

    To be completely honest about this whole situation. the homeowner did not make a special trip and was already going to be at the property per email, but we can't attach that. second we never set block times that close its always a 2hour block because we are in the service industry. the reason why we had to cancel the appointment that day was because the employee that was supposed to measure had a family emergency and we didn't have anyone available to get out that day. the exact words from the home owner "I DONT CARE IF HE HAD A FAMILY EMERGENCY THATS NOT MY PROBLEM". We take great care of all our customers and our employee's and don't won't to work with people like that.. we also did not hang up on the him it was the other way around ad that's why we decided not to call back to do the work.

    5.0 Kathryn M. Surprise, AZ
    5/30/2018

    I was replacing shower doors on a winter home and I was under a tight time schedule. Dallas, Grand Canyon State's sales person worked with me giving me more attention than I ever dreamed possible. Dallas came to my home with measuring and samples to make sure the doors could be ordered and installed in two weeks. I was amazed by this company's commitment to customer service. The doors were installed without a hitch and look beautiful.

    5.0 Cheri H. Phoenix, AZ
    5/2/2018

    These guys are great, precise, on time, and did a fantastic job. They replaced the glass enclosure on my shower -- it's beautiful.

    5.0 Cheryl B. Waddell, AZ
    4/25/2018

    They were prompt, helpful, answered questions. Their pricing was excellent and their customer service was amazing. From the estimator to the installation the job went smoothly and the shower doors look fabulous!

    5.0 Jo ann E. Surprise, AZ
    2/17/2018

    Our experience with Garret from our initial conversation, to the measurement team, to follow up on install dates, has been efficient, professional, friendly, clear, and very pleasant. While shopping for a shower door company, customer service is as important as the product itself, from our prospective. GCS has the whole package!

    Showing 1-10 of 81 results Showing 0 of 0 results

    Photos

    GCS Glass & Mirror
    14
    General Projects
    11
    Neo & Multi-Angle Showers
    12
    Custom Mirror
    4
    Wine Cellars
    17
    90 Degree Shower
    16
    In-Line Showers
    Straight Enclosed Shower
    Walk-In Shower
    Wine Cellar Curved
    Shower Enclosur
    Before & After
    Wine Cellar - Frameless

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