Goldfinch, LLC

Highly unprofessional, unreliable, demeaning. Last year, I used this lawn service with no issues. I paid the agreed upon price each time and they showed up like clockwork every two weeks and sent me a picture of my paid receipt. Fast forward to this year. For the first three mowings of the season at both properties, everything was fine. Then, all of a sudden, he declared that I have been underpaying him and he would need me to immediately pay back-pay to move forward. Mind you, this was for transactions that had already occurred, for which I had already received documentation that it was paid in full. I attempted to explain how/why this is unprofessional and bizarreâ ¦the result, he sent me $120 as an apology. I thought. Again, fast forward to more highly bizarre and unprofessional behavior. After he had difficulty in remembering and sticking to the agreed upon price, he said that he wanted to begin sending a request to me for the money. I had never done it this way before and asked for help with it, which was ignored. I followed up, ignored. Then, while I was at work (which I informed him of), he began to blow up my phone with text messages demanding immediate payment. As soon as he cancelled the request and allowed me to send him the money, as we have done previously, he had his money and everything was fine. I thought. He informed me that he had sent the $120 to me as charity since I must be having hard times. Incredibly bizarre, insulting, and demeaning. It clearly goes without saying that the $120 was returned to him. Again, fast forward. It has been three weeks since he has been out to mow. The yards look horrible, and it seems as if he has blocked my number. (Of course, this charitable saint most definitely unblocked me to receive the $120 back in Google Pay) Mind you, he did not bother to say that he was ceasing the service, so here I am on week three immediately needing a new lawn service and have a new puppy coming home on July 2nd. Again, highly unprofessional. If you are going to cease a service you perform for a customer, you should inform them. No one should have to go through this much bizarre nonsense just to get their lawns mowed. I am not sure if mental health or addiction factors into the situation, and I most certainly wish him the best. With that said, I would not recommend this lawn service to my worst enemy.

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I've been most impressed with the job Goldfinch has done with my lawn. They take excellent care with the mowing, edging and trimming, and charge what I consider a very fair price to work on my large lot. Most importantly, they show up when they say they will and are polite and professional. They also know how to communicate with customers. They clarify what the customer expects and keeps them advised of any changes, something that I truly appreciate. I highly recommend this company and look forward to more great service from them.