GQ Appliance Repair, LLC

on time,professional. I would recommend him 100%

Very nice young gentleman. Diagnosed the problem, ordered the part, came back and fixed the dryer on time. I will have no problems recommending his company. Although I hope NOT to have any problems with my appliances, I know who to call now. Thanks

Initial contact with GQ Appliance Repair was good. Donald was the only person I could find to come out the next day and look at my refrigerator which was not cooling. He identified the problem as a frosted-over evaporator. I paid him $350 for a new evaporator assembly and the service call. He said he would be back in a couple of days when the part came in between 10 am and 12 pm. I did not receive any communication after that until I called just before 12. He told me the part came in but had to be entered into the system at the warehouse. He had already told me the part would be delivered to his home. We then arranged for a new time between 1 pm and 2 pm. He finally showed up after 5 pm. He did not reach out to let me know he would be delayed. I again had to call him. He installed the part in a bit of a rush. We settled the rest of the bill and all seemed good. Two days later the same issue came back. by the end of the week, the evaporator was frosted over again. When I wrote him about it, he suggested the main control board may need to be replaced. I found the service manual for the fridge and did some research. What I found was the evaporator was supposed to be fully defrosted before installing the new part which he did not do. I unplugged the fridge overnight to let it defrost. I also removed the evaporator cover that he installed only to find a temp sensor that was not attached. After reinstalling everything myself per the service manual instructions everything is working great. Donald seems to be a decent guy but I believe he was over his head on this one. He cost me an extra week without my refrigerator and several hours of my time. I sent him a message about my frustration but got no response.

Excellent service - quick, transparent, very thorough.

Mr Ellison was excellent to work with. Work was completed to perfection, quickly, cleanly, expertly. Cost was very reasonable, results were exceptional, personal interaction was warm (and refreshingly so). Can't say enough good things about my experience working with GQ.

Mr. Ellison came to install an over-the-range microwave. I wan not careful about the length of the unit I purchased, and it would not fit. However, he came up with a solution that worked, and I am grateful that he did not just give up. I should note that he honored his original quote even though I am sure the job took longer than he anticipated. I highly recommend him.

My ice maker was not working. Don checked in with me before coming over - I sent pictures and model # to help. He let me know when he's be there and called again on his way. He checked over the unit carefully, then showed me where a gear was worn out. He replaced it with a new unit he had with him after making sure I was good with the price. He was clean, polite, and efficient, verifying everything he did was ok before he finished. Guaranteed his work. I was very pleased with his skill and his customer- oriented service. I will use him for any future appliance repair.

We hired him to repair our tenants refrigerator, first day he fixed defrost timer and charged $250.43 and told us that he has checked everything else and it is looking good. At the same time, he told our tenants that the appliance is old and had to be replaced. The very next day the refrigerator failed to keep the food cold (tenants followed all his instructions). He came to inspect on the 2nd day and told to keep hot water and wait for 24 hours, the tenants did that too, it didn't fix the issue, later he stopped talking to us and never return the call that my husband placed and left a message. He knew he cheated us and didn't want to call us back. Ultimately, we had to replace the refrigerator with a new one, Never hire or recommend this guy to anyone,

donald ellison of GQ appliance repair came on time, diagnosed problem- bad shock absorbers in washing machine caused it to go out of balance and stop working. he verified that he could get them the next day,so i paid parts and diagnosis. returned next day , installed shocks and washer is working with good spin and no out of balance. excellent worker and former army vet. I am delighted with his work and gladly recommend him. [additionally paid installation cost and now have a 90 day quarantee,

Excellent service-same day repair and everything was explained in detail. I am very happy and very pleased with the job done and Donald was a pleasure to work with.

I highly recommend GQ Appliance Repair. I put in the request iafter-hours, but Donald called me immediately and scheduled for the next day. He gave me a quote for the expected repair and charged exactly that amount. He showed up on time and had the part available. The service was exceptional, and my dryer was fixed much faster than I expected.

Excellent first impression on our first service

Donald was efficient with completing the work.

Expensive but terrific service, quality of work ,promptness....couldnâ t ask for better!

Donald responded immediately and gave a very fair quote. He was agreeable to my schedule and was actually able to come over and complete the work earlier than expected. Donald was very professional and respectful. I highly recommend his services. This is also a veteran owned business.

Calvin Lee my Appliance repairman passed away 6years ago and I have been trying out other service providers. Donald lived up to the service standards that Calvin had provided. Thank you Donald for the great service you are my new go to guy!

Incredible service and professionalism. My dryer wasn’t heating, I got the dryer repaired the same day. Couldn’t be happier. I would recommend highly!

Donald was very prompt in his response, showed up on time and repaired our appliance with excellence.

Exactly on time, wow, He was a Great guy! New his stuff,he is my go to guy.

Repair service requested through Home Advisor last night - Friday 2/12. Donald texted almost immediately. He called next day early and was ready. We agreed on a time. He showed up on time. Donald was very familiar with my problem with refrigerator on the phone and once arrived. Very friendly, stays focus and got the problem resolved promptly. Will absolutely use again...

Donald responded to my call 'out of the blue' two days before Christmas, and came over within 2 hours to help me figure out and fix my problem with my freezer. His knowledge and experience were evident. I can highly recommend him. C. Hixson, Raleigh, N.C.

Donald was quick to respond and flexible with scheduling a visit to assess our issue super last minute. He was personable, understanding and explained to us what was happening and why. The previous thought alone would be more than enough reason to hire him again. Weâ re so used to being treated like â just another jobâ from all other repair companies. We never felt that with this experience. After evaluating what was wrong and explaining it to us, it was only later that day that everything was fixed and good to go. It would be wise to have him saved under â Favorites â . If youâ re trying to decide on who to hire, you really have to look no further. Not only will your issue be fixed, but you wonâ t feel like you you just threw your money away.......and youâ ll be supporting a veteran owned business !! Win/Win!!!

Very respectful and professional, understanding and willing to work with my availability. Quick to respond and get the job done with perfection.If I Or any one I know has a need for Donaldâ s services, he will be recommend by me!!!

Awesome customer service. Very professional.

Donald was a gentleman. He assessed the problem and advised us what it would take to take care of it. Ordered the part in our presence and let us know when it should arrive and when he could install it. Called to keep us up to date. Could not ask for any better.