Approved
G & R Heating and Air, LLC
Thermostat - Install or Replace, Thermostat Service, Central A/C Service or Repair,
About us
Stay comfortable in your home or business with heating and cooling HVAC services from G & R Heating and Air, LLC of Gilberts. We specialize in service, repair and new installs. With over 20 years of industry experience, we have the knowledge and understanding to get the job done right. Unlike others in the HVAC industry, we will not nickel and dime you. For us, customer satisfaction is our primary goal. We realize that fair prices and honest work coupled with excellent customer service will keep our customers happy. We are only happy when you are happy! Call us today!
Business highlights
Emergency services offered
12 years of experience
Memberships & Affiliations
BBB A+ Rating
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7934 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 6% | ||
| 2% | ||
| 1% | ||
| 4% |
Filter reviews by service
Showing 626-650 of 934 reviews
Jose R.
Nov 2019
Gas Furnace / Forced Air Heating System Repair Service
Pretty much spending money just to let me know what is wrong with my furnace and what I need to change.
Response from G & R Heating and Air, LLC
"We went out to this customers home for an $89 clean and check. The technician performed the full and thorough clean and check and found that the humidifier was leaking water, the capacitor is still in line but is running an 8.7 out of 10, the flame sensor is also dirty and needs replacing. He also requested a quote on his water heater, which we left for him. He was only charged $89, and we did not do any work without his consent/approval. I am not sure why he left a bad review, but we did everything thoroughly and honestly the whole way."
Ann B.
Nov 2019
Gas Furnace / Forced Air Heating System Repair Service
So far so good-they were able to get the heat operating again but will need to come back to finalize repair as the part that was faulty was not readily available today. Appreciated the full check of our furnace as an additional worn part was discovered and it was recommended that it be replaced at the same time as the other part to avoid future problems/loss of operation of our furnace. Very respectful of my schedule -they came on the same day I called-I had called two other companies and neither was available until the next day-burrrrr! I was also pleased with their respect of our home! Not sure if their pricing is competitive, as I have no source for that information, but I do know that our furnace is running again and that I was treated well.
Christine M.
Nov 2019
Gas Furnace / Forced Air Heating System Repair Service
Donâ t hire them! I called to get my humidifier working. The first guy that came out said he fixed it and I decided to take out a yearly service contract with them. I had noticed the humidifier never came on after that so I called them back. The next guy that came out told me I needed a new motherboard in my furnace because the circuit wasnâ t giving power to the humidifier. I called another company and my humidifier was repaired in 15 minutes and is still working. I did not need a motherboard or any of the parts G&R wanted to replace. I wrote to G&R to get a refund for the balance of the unused service contract and they told me it was nonrefundable. I read the contract and nowhere does it say that. I wrote back to G$R and they finally decided to give me a portion of the unused balance. Weâ ll see. I feel Iâ ve been taken for a ride by this outfit because I am a senior citizen. I do not recommend them! Be careful because the same company also goes by other names.
Response from G & R Heating and Air, LLC
"This customer did approach us asking for a refund on the service agreement, and we did refund her the unused portion of her agreement. However, when she asked for a refund she did not state why or state that she thinks we made any sort of mistake. It was simply a request that we honored. However, had she had told us that she thinks our tech made a mistake in diagnosing, we would have researched it and if we did make a mistake (which is possible - people do make mistakes sometimes) we would have offered a full refund."
Nino C.
Nov 2019
Gas Furnace / Forced Air Heating System Repair Service
The customer service was great! I called late in the evening and they were still able to send a technician the same day. The technician was great, he had the part with and was able to fix it right away. Happy with the service.
David S.
Nov 2019
Gas Furnace / Forced Air Heating System Repair Service
i was very satisfied with the man answering all my questions
Deborah R.
Nov 2019
Electric Furnace or Forced Air Heating System Repair Service
Tim made understanding what he was doing and why, easy to follow. I didn't feel uncomfortable with him nor pressured to buy any extras. I would use G & R again, and recommend.
Michael C.
Nov 2019
Gas Furnace / Forced Air Heating System Repair Service
We were very pleased with the service we received. Tim Luehring was extremely thorough and explained the issues very well. He worked efficiently and was friendly. It was clear he was very experienced. Would definitely use them again! I only wish the quote separated the parts and labor prices. Each part was only listed with a combined parts and labor price. I would have liked to be able to see what I was paying for the parts and labor separately.
Mark A.
Nov 2019
Gas Furnace / Forced Air Heating System Repair Service
Tim let me watch and explained everything he was doing along the way. He ended up fixing our furnace problem that the previous company we hired the week before couldn t. I wish we had called them in the first place.
Len L.
Nov 2019
Gas Furnace / Forced Air Heating System Repair Service
Did not respond to my text message on there sight regarding price charged.
Dani C.
Nov 2019
Electric Furnace or Forced Air Heating System Repair Service
Be careful with the price you get from Gary. He's a liar.
Response from G & R Heating and Air, LLC
"We do not have any employees named Gary, we also have no record of ever doing work for you. We believe you left this review in error for the wrong company. Please remove this review and place it on the correct company."
Scott N.
Oct 2019
Gas Furnace / Forced Air Heating System Repair Service
Bruce K.
Oct 2019
Gas Furnace / Forced Air Heating System Repair Service
no comment
Davis M.
Oct 2019
Gas Furnace / Forced Air Heating System Repair Service
Well done!
Joseph C.
Oct 2019
Gas Furnace / Forced Air Heating System Repair Service
Made two appointments and they could not make any of them. Took off work waiting and lost money waiting on them
Response from G & R Heating and Air, LLC
"We are sorry for the inconvenience, we had a technician go down due to an injury and had to reschedule. We were a little too optimistic in his return time/day, we apologize for the inconvenience and made sure to let you know as soon as possible about the schedule change. Since you had heat and were just scheduling a clean and check, the people without heat had higher priority as you can imagine. Again we are deeply sorry for the inconvenience, we would be happy to make it up to you by offering you free clean and check at a day/time that does not require you to miss work."
Marilyn P.
Oct 2019
James G.
Oct 2019
I used them to install a new furnace, new central air unit. They have done a great job. Also have them to check furnace for the winter and I am having them come out next week to clean my air ducts. I highly recommend them, Excellent service, very professional staff.
Robin M.
Oct 2019
Gas Furnace / Forced Air Heating System Repair Service
I recently purchased this home and had no idea who to turn too. So, I let home advisor recommend me some pro's. Well, G&R was the first one to call me and I gave him my availability to have the furnace winterized for the upcoming cold weather. I was very pleased with his service and explanation of how to keep the furnace in full functioning order. I will be calling him in the spring for a service call for my air conditioning. Thank you for your services, Mr. Greg.
Anita B.
Oct 2019
Gas Furnace / Forced Air Heating System Repair Service
Once the technician arrived he was professional, he explained thoroughly the problem and how he was repairing it. He also worked fast and stayed to make sure the furnace ran well
Anton O.
Oct 2019
Gas Furnace / Forced Air Heating System Repair Service
G&R diagnosed the problem within minutes of arriving and had me up and running with heat within 20 minutes. Highly recommend!
Cindy V.
Oct 2019
Tim was great!
Gary B.
Oct 2019
Electric Furnace or Forced Air Heating System Repair Service
EXPENSIVE
Robert S.
Oct 2019
Tim did a fantastic job with our annual maintenance. He was professional and personable. Tim fully explained processes and answered all my questions in terms even a layman like me could understand. He's a great representative for G&R! I would highly recommend G&R to anyone looking for a good company to service their HVAC needs.
Erin W.
Oct 2019
Gas Furnace / Forced Air Heating System Repair Service
Sam did an excellent job....within an hour he figured out the problem and had it fixed.
Frederic E.
Oct 2019
Professional despite late hour
Monica B.
Oct 2019
Ron was prompt and explained everything thoroughly. Excellent customer service and. Reasonable price for annual care.
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
G & R Heating and Air, LLC is currently rated 4.7 overall out of 5.
Monday: 7:00 AM - 11:59 PM
Tuesday: 7:00 AM - 11:59 PM
Wednesday: 7:00 AM - 11:59 PM
Thursday: 7:00 AM - 11:59 PM
Friday: 7:00 AM - 11:59 PM
Saturday: 7:00 AM - 11:59 PM
Sunday: 7:00 AM - 11:59 PM
G & R Heating and Air, LLC accepts the following forms of payment: CreditCard
Yes, G & R Heating and Air, LLC offers free project estimates.
No, G & R Heating and Air, LLC does not offer eco-friendly accreditations.
Yes, G & R Heating and Air, LLC offers emergency services.
No, G & R Heating and Air, LLC does not offer warranties.