Approved
G & R Heating and Air, LLC
Thermostat - Install or Replace, Thermostat Service, Central A/C Service or Repair,
About us
Stay comfortable in your home or business with heating and cooling HVAC services from G & R Heating and Air, LLC of Gilberts. We specialize in service, repair and new installs. With over 20 years of industry experience, we have the knowledge and understanding to get the job done right. Unlike others in the HVAC industry, we will not nickel and dime you. For us, customer satisfaction is our primary goal. We realize that fair prices and honest work coupled with excellent customer service will keep our customers happy. We are only happy when you are happy! Call us today!
Business highlights
Emergency services offered
12 years of experience
Memberships & Affiliations
BBB A+ Rating
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7933 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 6% | ||
| 2% | ||
| 1% | ||
| 4% |
Filter reviews by service
Showing 876-900 of 933 reviews
Jeffrey D.
Nov 2017
Gas Furnace / Forced Air Heating System Repair Service
On time. Knowledgeable. Showed me what he worked on. Cleaned up. Good work, no complaints.
Kim C.
Nov 2017
Gas Furnace / Forced Air Heating System Repair Service
They were able to come out in a timely fashion!
Caroline W.
Nov 2017
Gas Furnace / Forced Air Heating System Repair Service
Came quick and fixed the problem.
Jerry S.
Oct 2017
Gas Furnace / Forced Air Heating System Repair Service
1st tech had to go back to the office because he didn't have a part in his truck, took over an extra hour to get AND THEY CHARGED AN EXTRA TRIP CHARGE. He apparently didn't know what he was doing and was replaced 45 minutes later by another tech. After over 4 hours of my time (and over $400 for just a couple of sensors) it still wasn't fixed, he had to come back a few days later and I had to make arrangements for that.
Response from G & R Heating and Air, LLC
"Hi Jerry, I am sorry to hear that you had a bad experience. We pride ourselves on our customer service, if we are wrong in something that we did, we will do our best to make it right. From the sounds of it, you may have been mischarged and are due for a refund. In the future, please reach out to us directly so that we can make it right - sometimes mistakes happen, and if that was the case, we will do our best to rectify our mistake. However, please contact us at your convenience. Our customer service/quality assurance department can be reached directly at customerservice@grheatingcooling.com, and they will be able to open up a complaint claim and if we are found to be at fault, a partial refund will be applied to you. Please contact us at your earliest convenience, so that we can take care of this for you right away."
Terry C.
Oct 2017
Gas Furnace / Forced Air Heating System Repair Service
Excellent service. Techs really take their time to ensure system is working properly. I will use this company again.
James C.
Oct 2017
Central A/C Service or Repair
little high price but the quality is there.
Kurt L.
Sep 2017
Central A/C Service or Repair
they were on time and reasonably priced, I will continue to use them annually for HVAC service.
Jose F.
Aug 2017
Central A/C Service or Repair
Very quickly found the problem and fix it.
Shinu P.
Jul 2017
Gas Furnace / Forced Air Heating System Repair Service
Jamie K.
Jul 2017
Central A/C Service or Repair
The tech was informative and friendly. Got the job done quickly. Would recommend this company to my neighbors.
Dimitre M.
Jul 2017
Central A/C Service or Repair
very prompt
Joseph W.
Jun 2017
Central A/C Service or Repair
Best bang for your buck
Charmain R.
Jun 2017
Central A/C Service or Repair
prompt and professional. talked through my options for service thoroughly. only downside, they did leave quite a mess to be cleaned up afterwards. (shoe booties weren't always used and when they were they were worn inside and outside, which defeats the purpose. water from old unit leaked all over. there was some kind of gritty power left behind all over the floor where they worked.) being in the trades myself, it is always necessary to thoroughly clean up any work area after service, but again, this was the only downside. otherwise very happy with them and will definitely do business with them again!.
Karen/or W.
Jun 2017
Central A/C Service or Repair
Got financing through this company where other companies would not consider doing business with us,
Randy J.
Jun 2017
Gas Furnace / Forced Air Heating System Repair Service
Showed up on time, performed their service in a workmanlike timeframe and at a good price.
David R.
Jun 2017
Central A/C Service or Repair
Good company. Showed up as scheduled and did good work. Will be my go to company from now on
Sheryl H.
Jun 2017
Central A/C Service or Repair
Prompt service, very professional we will use them again they are now our heating and air people!
Chris L.
Jun 2017
Gas Furnace / Forced Air Heating System Repair Service
.
Doug L.
May 2017
Central A/C Service or Repair
came to the house on time, very polite. honest about inspection and what needed repair
Cyndi I.
Mar 2017
The company quoted one price and then charged me another.
Response from G & R Heating and Air, LLC
"Hi (consumer name withheld per their request), I am sorry to hear you had a bad experience. I would be happy to review your case, and if it turns out we are incorrect or told you something different, we will happily refund you the difference. We pride ourselves on doing honest work, and if we are in the wrong, we will take care of you. Our calls are all recorded so we will look into this for you. Can you please email me at customerservice@grheatingcooling.com and state exactly what happened (what you were told as a quote and what the technician told you and why they said they needed to charge more). We will look into the case for you and get back to you shortly with a decision."
Ernest L.
Feb 2017
Fantastic! Great timing and very ponctual. My water heater broke off, G &R were very quick to assist us and get it fixed. All works done very clean and professional. Highly recommended!
Vicky M.
Feb 2017
They were on time and did a good job and were very competitive in pricing for a new furnace.
Laura K.
Feb 2017
Mike worked dilligently to find and fix the problem! I am so appreciative of his professionalism!
John S.
Feb 2017
Gas Furnace / Forced Air Heating System Repair Service
Very satisfied with the outcome
Patricia G.
Jan 2017
Gas Furnace / Forced Air Heating System Repair Service
They seem ready to get the job done.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
G & R Heating and Air, LLC is currently rated 4.7 overall out of 5.
Monday: 7:00 AM - 11:59 PM
Tuesday: 7:00 AM - 11:59 PM
Wednesday: 7:00 AM - 11:59 PM
Thursday: 7:00 AM - 11:59 PM
Friday: 7:00 AM - 11:59 PM
Saturday: 7:00 AM - 11:59 PM
Sunday: 7:00 AM - 11:59 PM
G & R Heating and Air, LLC accepts the following forms of payment: CreditCard
Yes, G & R Heating and Air, LLC offers free project estimates.
No, G & R Heating and Air, LLC does not offer eco-friendly accreditations.
Yes, G & R Heating and Air, LLC offers emergency services.
No, G & R Heating and Air, LLC does not offer warranties.