HomeAdvisor Screened & Approved
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Learn about our screening process93% Recommended
3 Years In Business
Company Details
- Verified Licenses
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Achievements
Service Details
Areas of Expertise
- Plumbing
- Water Heater - Install or Replace
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Cost Information
- Free Estimates
- Trip Charge May Apply
- Credit Cards Accepted
Reviews
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2/8/2021
They drained and removed the old water heater and installed a new one. Clean job. Only issue-- we had asked them to arrive after 2pm (we work nights) and they were here 11am; we were still in bed. The main office arranged for the permit paperwork and rebate. All in all, very efficient crew and office, aside from that one appointment timing issue. We're happy with the work and price.
2/1/2021
They were friendly, they weren't too carefully but they were very friendly.
1/26/2021
They did a nice job.
1/10/2021
Kept us informed as to arrival. Very polite.
1/5/2021
These guys get the job done but do not care about customer satisfaction. There were no rugs with them to put on the floor. My floor was scratched and the guys who installed it were in hurry. When I showed them the floor they did not agree with me and started talking about me in front of me. (The guy was saying to the other guy that I was testing his patience). They better understand that the quality of work is important for customers to come back or to refer. Also, I was told to fix one of the nipples near my waterline which they failed to do so (this was part of the quote agreed), when asked they promised me to come back in few days which they never did but payment was taken in full. They also promised a drip pan addition to the installation for the month of December, which they failed to do so. Again, when asked all they said have they already installed it without it and it cannot be done now. Why do you guys even need to falsely advertise something when you do not want to live up to it. Overall, I would not recommend these guys. I wish HomeAdvisor had an option to upload photos so that I could upload the pictures of my scratched floor.
Response from Company:
Hi The copper Near the Main/shut off meters Was Not a part of the quote on the phone. Once we got there you started to chisel my guys down on the price,The Agreed upon Quote on the phone Which is why we hate to give phone quotes.. No we did Not give you the drip pan due to the amount of resistance you gave us the second we walked into your Home... Im sorry we work very hard threw out the day,NoT to be badgered by customers while doing work Copper is Not free... The Supply House chArges me for it
12/25/2020
arrival time was delayed without prior notification.
12/22/2020
Good job. Since my old heater was replaced 15 years ago many code requirements changed. At first I was not sure that I need these additional changes but I checked actual code and yes, I needed them. Installers did very good job, quick and clean. What more I got better a model than available in chain stores for a very good price.
12/16/2020
They were very prompt, professional, did the job the way they should have and cleaned up after themselves. We were very pleased.
12/9/2020
Given the emergency of the situation, I am very pleased on how Michael handled my family's emergency. By prioritizing our needs for working heat, Michael sent someone to handle the issue within hours. That sense of concern is appreciated. The cost was reasonable, given that this was an emergency. Also, when looking at what home advisor estimated the cost to be for the service, which was not much of a difference from what garden state water heater charged. Therefore, we are very satisfied overall. Thank you.
12/8/2020
Very professional and great service. Good value. One of the best priced among the all the companies.
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