Genesis Pools And Patio

Working with this company has been an absolutely terrible experience!  There have been a variety of problems I have encountered. 1.  OVERCHARGED!  After all payments were made (except the $1500 final payment) they charged me more!  The total contract amount was $57,240.  We made a change to the size of the concrete decking on 9/29/21.  The Owner/Contractor came out and measured the area on 10/1/21 and told me that the change order amount was $3,900 minus a $500 credit because I paid the sprinkler sub directly.  This amount was due prior to any concrete being poured.  I promptly paid that amount on 10/1/21 prior to any concrete being poured.  The total contract value including change orders was $60,340. On 11/9/21 while plaster was being installed, the owner asked me if I could provide him with the amounts that I had paid him.  I emailed him copies of the checks.  He called me back saying we had a problem.  The concrete cost more than what I was charged and he wanted another $6000.  I refused to pay any more than what we had already agreed to.  At this time he told me that he was out of money and he was not able to buy my equipment.  I ended up purchasing the equipment myself but was not able to obtain the salt cell or cleaning robot.  The Owner/Contractor is still not providing these items as he says he is out of money. 2.  Work not completed...  The Owner/Contractor has been to the house numerous times and says he will complete items, then doesn't.  I have had to re-install my own fence, install drain covers on the patio, program my own pool equipment, do all the general clean up, speak with the inspectors, backfill trenches left open, and repair items that he broke on my property sump pump drain box, fence).  The Owner/Contractor will say he has to leave to get parts and then not come back.   On 12/16/21 I asked him again when I'd have the equipment and when he would finish the final items.  He said he'd be happy to set up a meeting and asked for a punch list.  I've walked him through each item on site, in person and texted him these items also.  Now he wants a "meeting" to go over them or to buy more time.  We have texted, spoke, or met on site at least twice a week for the last couple months.  I'm not sure what a "meeting" will accomplish if he can't finish the job!           3.  Length of Time... On 6/26/21 I signed a contract with Genesis Pools and Patio in Haslet Texas to build a pool at my house.  The contract reads that the Contractor shall use its best efforts to achieve substantial completion of the work within 90 days.  At the time of writing this it has been 178 days and the pool is still not complete.  The contractor has not made a "best effort".  Most of the time was spent saying that he was going to show up and then not showing up.  He claims that my pool was one of the fastest ever completed and the only reason that was is because I am so persistent.  He has told me that he has pools he has been working on for over a year! 4.  Promises, promises...  The Owner/Contractor has made promises throughout this process and then promptly broken those promises.   5. Communication Style. The Owner/Contractor is terrible at speaking with women. He was demeaning and condescending to my wife to the point that she would not go outside if he was there. He seems to be the type of person that will hang up on you if he doesn't like the way a conversation is going. I took a very passive approach throughout this process in order to keep him working on my pool. He would get mad or hang up anytime I even hinted at sounding frustrated.

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Mike has done several remodel projects for me over the last 20 years. He has brought expertise in many areas to accomplish our goals of high-quality workmanship, timely turnaround schedules, good communication throughout the projects, and good value for our investments. I have recommended him to others numerous times.

Keeps it personal, treats you well... keep it up Mike.

Excellent, quality work. Continual updates and explanations during construction process was excellent. Beautiful finished pool!

Puts the customer first. Flexible and adaptable to our requests and changes. Recommend.

Mike's philosophy is to work with the home owner as a team, and that was what we did. I had input on every phase of the construction, and as we went along. He taught me a lot about pools, and how to operate them, as well as, I now know "A LOT" about sprinkler systems, and fencing that I did not know, prior to this project... It was a "VERY GOOD" experience, and if I ever move, and want another pool, he "WILL BE" the first person I call...!!!

He did a wonderful job. Wonderful customer service.

He does a really good job and doesn't leave anything unfinished! Very conscientious!

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Optimum Quality was very professional and did the job for a very fair price. The work took longer than expected but I was kept informed. I would use them again.

When you get a repairman you want somebody who will do the job right the first time. This company goes a step futher. They do an excellent job. Better then I thought somebody would do.a very busy person but gets the job done. A good sense of humor he has. A good sense of fair play and giving you your moneys worth. Wll get him again and again.