George J Grove & Son Inc.

NOT THE COMPANY IT ONCE WAS â BUYER BEWARE. My family has worked with this company for ~40 years and I had high hopes of working with a local, family-run business. I agreed to the $2000 quote to replace my storm door and then after having a technician come out for measurements, the salesmen called to say it was actually going to cost an additional $1300 for materials (more than 50% higher than the quote!). I declined this work and was told they could still proceed. The salesmen called back again to say it would actually only cost an additional $800 because my â porch was actually smaller than I rememberedâ , to which I again declined. The installation went well with no mention of the additional materials or work that the salesmen had requested. I then received the invoice that, to my surprise, included the additional $800 cost. I spoke with the salesmen to inquire about the charge to which he said that the storm door replacement couldnâ t have been completed without the additional work and that he â did me a favorâ by reducing the amount from $1300 to $800.. despite the fact that he initially told me he just misremembered the specs of my front porch. The fact that this work was only mentioned by the salesman via phone and not either of the technicians in- person, led me to believe that it was an unnecessary upsell. I then received a call from George Grove III who patronizingly questioned how much I knew about business and that I donâ t know â how construction worksâ . He told me that due to a catchall loophole phrase on the quote, I was required to pay for the additional work despite me declining it twice and even threatened legal action if I didnâ t. All of this and I still had to request they come back to finish the agreed upon work because their measurements didnâ t consider my deadbolt, so the front door and the storm door couldnâ t both be closed at the same time. They told me to buy a new deadbolt and theyâ d install it for me. Overall, this was a very disappointing customer experience and communication was poor all-around. They mentioned several times that they â arenâ t like Renewal by Andersonâ , but I felt completely taken advantage of as a young female homeowner. They may not be like Renewal, but Iâ m not sure this is any better.

excellent company, workmanship and product. from sales right through installation.