Glass Doctor/Cherrydale

Professionalism of telephone scheduler is totally lacking. Called twice (about 10 minutes apart) to schedule installation. 2 hours late on first visit (4 hour window) Did better on second visit. Installation was done within 15 or 20 minutes. Didn't leave me with a good impression overall.

Appointment made for 25 July between 12 and 3 PM BUT worker showed up after 4 PM and after a call to his office? The initial work was done and a replacement window pane will be installed within 7 and 14 days. Perhaps, after that I could talk more about the experience!

Great work. Respond right away. Communication needs work, however.

Great work. However, I had to call to remind them to deliver the product. Once the call was made, they came the next day.

Came out quickly for a quite then had to wait about 2 weeks while the ordered in the replacement window. Once it arrives installation took all of about 15 minutes.

Great work! Communication needs work though :)

Very satisfied with the prompt and courtesy service.

Did a fairly good job for a reasonable price. I did have one delay due to the technician not having a ladder large enough for the job. It turned out to be a two man job also.

My very large window over my front door cracked and they were really fast to come give me an estimate, back in early October. I was told 3 weeks from ordering to get installed and paid them 1/2 of the $2395, but it did not get installed until December 5th,. I called them multiple times to check on the status and was never given a good reason for the delay. The day they installed the new glass they told me that the grids had been on back order. That was completely out of their hands, but I was madder than a wet hen. Had they told me that EARLY in the process I might have given a better review as their communication is REALLY bad.